Meltwater Suite
MeltwaterReviews from AWS customer
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A one-stop shop for analytics, outreach, and insight
What do you like best about the product?
I enjoy being able to easily reach out to media outlets all over the country, as well as the ability to compile a daily comprehensive newsletter to distribute within my organization which gives our employees a better scope of the landscape affecting our organization.
What do you dislike about the product?
Unfortunately, my biggest gripe is that it sometimes takes a while for an article to show up in the inbox. Fortunately, Meltwater has incorporated an easy way to add non-existing articles into the mix.
What problems is the product solving and how is that benefiting you?
Meltwater allows us to monitor news trends and issues across multiple media platforms, which provides us with great insight into the full spectrum of issues affecting our organization.
Recommendations to others considering the product:
Meltwater is a force multiplier concerning outreach and insight. Highly recommend.
Great service and platform
What do you like best about the product?
I love how user-friendly the Meltwater platform is! It's intuitive and it's easy to find the insights I'm looking for. I also love that I can sign up for daily update emails that get sent straight to my inbox.
What do you dislike about the product?
There's nothing I dislike about the Meltwater platform or the service I've received from the Client Success team!
What problems is the product solving and how is that benefiting you?
In my role, it's important to stay up-to-date with conversations that are happening in the community so that I can report back to my clients or develop content based on what's interesting and relevant.
Overall positive experience
What do you like best about the product?
I like that there are different features, especially the social scheduling tool as this help me publish multiple pieces of content at once. I also enjoy the listening tool and the ability to customize the online listening portion and get granular in our results.
What do you dislike about the product?
The technical errors when scheduling social posts. For example, on Twitter I'm not able to schedule certain video files even if I can post them natively on the platform. I also receive errors when submitting posts that say "let's fix any outstanding errors" even though I don't have any actual error messages appearing.
What problems is the product solving and how is that benefiting you?
Online listening to gauge how our customers are receiving our service, as well as what customers of competitors are saying. This allows us to stay informed and help us make informed decisions.
Recommendations to others considering the product:
I would recommend Meltwater as I find it more useful than other online listening tools, but I would maybe recommend other social scheduling tools that are more refined and have a better UI and UX.
Very helpful and resourceful.
What do you like best about the product?
The contacts feature is very helpful for the work I do. Easy to navigate press releases, story pitches, etc.
What do you dislike about the product?
I haven't found any cons within the system thus far.
What problems is the product solving and how is that benefiting you?
Tracking percentages of stories and engagement, along with locating journalists that I need to get in contact with.
Good for quick turnaround and covering wide range of countries and languages
What do you like best about the product?
the self-serve tool which can give me real time data anytime. It's good for agency to get data for pitching proposal and set up any crisis report. The wide coverage of countries and languages also serve multi-markets requirement.
What do you dislike about the product?
The lack of social channels in China, epscially two big ones - weibo and wechat
Limited posts on Facebook and no posts on Instagram being captured
Inaccurate sentiment
Limited posts on Facebook and no posts on Instagram being captured
Inaccurate sentiment
What problems is the product solving and how is that benefiting you?
When doing pitching proposal, i use meltwater to search key messages of the brands and consumers' perspectives on the brands. The quick turnaround time and the buzz peak helps me easier define the key topics
Solid social listening tool for agencies
What do you like best about the product?
Meltwater has been a highly useful tool for us as an agency. Responsive staff as well to help with issues and recommendations.
What do you dislike about the product?
Navigation around the tool can be a little tricky at times, but the platform provides good onboarding training which helped alot.
What problems is the product solving and how is that benefiting you?
Mostly crisis comms social listening - it's been helpful in picking up chatter that we can share with Clients for timely action and insights.
Nothing short of amazing
What do you like best about the product?
There are no downsides. The customer service is unmatched, and the tools are next level.
What do you dislike about the product?
There is nothing I dislike about this product.
What problems is the product solving and how is that benefiting you?
Audience insights have helped us learn more about our ideal customer.
Recommendations to others considering the product:
Get ready to have your expectation exceeded with the abundance of tools they offer.
Wonderful product for social listening
What do you like best about the product?
Social media insights and engagements, top keywords, sentiment viewing.
What do you dislike about the product?
Would be great if they would provide percentages of source type instead of just the numbers.
What problems is the product solving and how is that benefiting you?
Meltwater has been great for monitoring sentiment around products and top keywords for our social copy.
Amazing Onboarding, support is always there!
What do you like best about the product?
The platform is really user-friendly and straightforward.
What do you dislike about the product?
Sometimes it feels like there's too much information to sift through
What problems is the product solving and how is that benefiting you?
Finding our social media audience. It can be challenging in our industry.
Meltwater Review
What do you like best about the product?
I like having audience and story value right at my fingertips.
What do you dislike about the product?
An area for improvement would be a better-looking template for media reports.
What problems is the product solving and how is that benefiting you?
We can better communicate our media exposure internally and to our Board of Directors. A benefit is having all of our media measurements, contacts, and analysis in one place.
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