Meltwater Suite
MeltwaterReviews from AWS customer
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Generally very helpful but sometimes slow to load
What do you like best about the product?
- Clients find the audience mapping data very impressive and easy to understand
- It is very good for scanning social media
- Useful across different markets and languages
- It is very good for scanning social media
- Useful across different markets and languages
What do you dislike about the product?
- Often the webpage can be slow to load or show an error message, the support team are always very helpful though
- Sometimes the page refreshes itself and forgets the dates or filters you have already selected which is frustrating
- Sometimes the page refreshes itself and forgets the dates or filters you have already selected which is frustrating
What problems is the product solving and how is that benefiting you?
-It helps us to keep up to date with all the relevant news for our industry and clients
Recommendations to others considering the product:
talk to the team when you have issues or questions, they are very helpful
Meltwater helps us know what they think about the brands
What do you like best about the product?
The ease with which you can use the tool, how intuitive it is.
What do you dislike about the product?
There is an area of opportunity when adding filters to better delineate those issues.
What problems is the product solving and how is that benefiting you?
Being able to read what people think about our brands has helped us understand what can be improved, propose better strategies, and know what is being done well.
Recommendations to others considering the product:
This platform allows you to monitor your brand, understand the sentiment people have about it, find areas of opportunity, and highlight what you are doing well.
Good experience working with the tool
What do you like best about the product?
The user experience is so good, it´s intuitive, and working with social listening is easy for everyone includes people without experience in data. I used other tools for this work and meltwater is one of the best.
What do you dislike about the product?
I think that maybe could be better if the social listening can read the APIS from Facebook and Instagram. I know that is hard to do that but if this could be possible I can use the tool for all mi work and isn't necessary to switch with different tools to work.
What problems is the product solving and how is that benefiting you?
Hahaha ive been talking about this in the 2 questions before. I'm using this tool to work in social listening in different brands and this is important to create new ideas based on what people think about the product or brand.
Recommendations to others considering the product:
Practicing different ways to use the tool is fantastic and you can do whatever you want.
I think the platform is easy to use
What do you like best about the product?
Easy to use platform, guidance in platform is useful/quick to understand.
What do you dislike about the product?
Sometimes sentiment a bit off but know this is common across lots of social listening tools
What problems is the product solving and how is that benefiting you?
Clients are usually very interested in benchmarking vs competitors/also the alerts are useful for reactive/rep management
Recommendations to others considering the product:
Use the set up session to align to current businesses uses, also we have had some issues with certain urls not showing coverage so make sure keeping an eye on this
Meltwater is useful but still has limits
What do you like best about the product?
General searching on topics and understand conversations
What do you dislike about the product?
The lack of Instagram data, can be frustrating when social data is limited to Twitter
What problems is the product solving and how is that benefiting you?
Understand what conversations are on topics, key words, who is talking about them etc
Meltwater is a powerful tool, but it's not easy to weed out irrelevant information sometimes.
What do you like best about the product?
It's easy to adjust widgets and build dashboards, and fairly intuitive. It pulls in a lot of information quickly and helps compare across different metrics.
What do you dislike about the product?
It often pulls information that's irrelevant, despite working with reps to refine search terms. It also doesn't cover all social platforms that well, so we know the information isn't totally complete.
What problems is the product solving and how is that benefiting you?
We're able to get a pulse on conversations happening around our clients and their respective industries and competitors. It gives us a real look at how we're faring, as well as what's trending that we couldn't have found otherwise.
User friendly, easy to learn and offers a large volume of data. Slightly limited on audience info.
What do you like best about the product?
Access to every mention on Twitter, fast loading, and easy organization. These things make it very easy for ongoing crisis management. Also great support from the meltwater team.
What do you dislike about the product?
Other competitors provided more information about the audience making the mentions. Such as gender, age, and other things. A few competitors also were able to provide more Facebook and IG mentions.
What problems is the product solving and how is that benefiting you?
We do weekly social listening reports for brands to monitor negative comments. We use it to research users opinions of brands. We have been able to turn these into weekly reports for clients
Recommendations to others considering the product:
It is excellent for monitoring and understanding the volume of mentions but not excellent at telling you who is making the mentions.
Great service for social media planning
What do you like best about the product?
The ease of use. Very user friendly interface.
What do you dislike about the product?
I wish it was more prominently shown when a post fails to post.
What problems is the product solving and how is that benefiting you?
I don't have to post in real-time, I can plan out my social media calendar for multiple channels.
Meltwater Review ... good service
What do you like best about the product?
I appreciate the customer service and the media tracking and reporting. The daily monitoring reports we set up were helpful in a crisis. I don't have experience with competitors.
What do you dislike about the product?
The positive and negative analyses in some reports weren't always accurate—more flexibility in the research. The interface needs to be more user-friendly. Somebody could improve the words by allowing more control by the user.
What problems is the product solving and how is that benefiting you?
When we were in a crisis, Meltwater allowed us to monitor media attention and published reports quickly. We were more productive as a result. Business performance did not increase.
Recommendations to others considering the product:
You will appreciate the staff; they are accommodating at all times.
Great tool for digging into issues.
What do you like best about the product?
It is flexible and can create quick reports.
What do you dislike about the product?
The learning curve can be a bit high for regular PR people.
What problems is the product solving and how is that benefiting you?
Issues management and public opinion
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