Meltwater Suite
MeltwaterReviews from AWS customer
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Strongest platform in monitoring social and media listening
What do you like best about the product?
Meltwater’s clean and intuitive interface makes it easy to navigate and quickly access specific sections of the platform. Creating searches is also easier compared to other platforms like Cision and Sprout Social, which makes tracking media coverage feel more straightforward and less time-consuming.
What do you dislike about the product?
One of the main challenges with Meltwater is the learning curve, it takes some time to get familiar with all the features and how to use them effectively. The labelling of certain sections can also be a bit confusing, especially if you’re not using the platform regularly. It’s easy to forget where specific tools or functions are located, which can slow things down when trying to navigate the system.
What problems is the product solving and how is that benefiting you?
Meltwater helps me monitor conversations around specific topics, allowing me to track multiple searches and identify any interesting or concerning social media news, media releases, or online discussions. This enables me to quickly flag key insights to internal leaders, ensuring they stay informed and can respond when needed.
I also use the newsletter feature to compile and share a high-level summary of relevant social media conversations. This provides leadership with a clear overview of what’s happening online, helping them stay connected to public discussions affecting our organization.
I also use the newsletter feature to compile and share a high-level summary of relevant social media conversations. This provides leadership with a clear overview of what’s happening online, helping them stay connected to public discussions affecting our organization.
Great Tool for Social Media Management
What do you like best about the product?
Meltwater is a great tool for managing all social media accounts. The overall interface is easy to use, which make scheduling posts very quick. The comment management system is great too, since you can have all your accounts pulled up into one spot, and filter out certain types of messages, ex: Direct Messages, so you can react and reply to all the other ones first. Overall, love how simple and easy it is to use.
What do you dislike about the product?
The only thing I dislike about Meltwater is that it can be pretty laggy sometimes, especially when you're managing a larger number of accounts at the same time.
What problems is the product solving and how is that benefiting you?
Some of the problems that Meltwater has solved for me is saving me a good amount of time when scheduling social media posts for the week. That way I don't have to manually go through and fill out all the information seperately for each post, and I can put it all into one spot for every single account I have. This just helps me plan content and focus on other things I need to get done.
Meltwater is the tool you've been looking for!
What do you like best about the product?
Meltwater has a wide range of tools for media monitoring and competitor analysis. It's been very useful to me as a resource in my industry and to help me keep on top of public perceptions. The platform also offers excellent webinars, providing lots of tips and recent trends in the industry.
What do you dislike about the product?
There is such a flurry of features that it can be hard to differentiate between different navigation views, search types, pages, etc.
What problems is the product solving and how is that benefiting you?
Meltwater puts everything I'm trying to track in one place, which makes it easier to generate reports and stay on top of all our media mentions.
Everything in One Place
What do you like best about the product?
I love that Meltwater has everything I could need as a social media manager in one place. I use Meltwater every day and was able to effortlessly implement and integrate all features I've needed when I switched over from a different platform. They are always really helpful when we have questions or suggestions.
What do you dislike about the product?
There aren't really any downsides. The only thing I can think of is sometimes the site is slow or goes down.
What problems is the product solving and how is that benefiting you?
It is benefitting me because we are able to effortlessly use it as a management software.
Keep track of your business online
What do you like best about the product?
Meltwater has you covered when it comes to monitoring your company on the Internet and in the media. Their social media tools really help you understand your reputation and reach online.
What do you dislike about the product?
Sometimes I go into the wrong area when I am doing research, but it's easy to find the right tools to fit your needs when you poke around the platform.
What problems is the product solving and how is that benefiting you?
Meltwater is helping me track the impact of our social media campaigns online.
Meltwater is an easy tool for media relations
What do you like best about the product?
I like how easy it is to get news about our College in an easy to read feed. Once the filters are set up, we can view most of the news that involves our faculty and students. We are able to share this information with them and they are always excited about the coverage that their research is getting. This is much easier than trying to do a browser search to find what I am looking for.
What do you dislike about the product?
I wish it was a little easier to create the filters ourselves and wasn't so complicated where we needed to reach out to staff to get these set up with departments and center as us. I wish it was easier to set up newsletters with outside of meltwater users.
What problems is the product solving and how is that benefiting you?
Meltwater is automatically finding our media hits and filtering out ones that don't involve our college, which is super helpful. It helps save us time of not having to do constant browser searching.
Great platform, but wish there was more historical data
What do you like best about the product?
It's incredibly user intuitive, moreso than its competitors that I have had exeprience utilizing in the past. The data it puts out is reliable and readable in the various visualizations it has available. We are able to onboard people quickly, and have had minimal issues switching from our previous social listening platform to this one.
What do you dislike about the product?
Compared to other social listening software platforms, Meltwater does not have the same amount of historical data available (1 year of social media data vs. 5, 10, 15 years) - this has caused some issues in our analyses, as it would be preferable to have more context around the trends. Additionally, there is not as much personalization to the visualizations as we have found in other platforms - the charts cannot be segmented/subsegemented to the same level of detail. This isn't a deal breaker, per say, it just makes things a bit more bulky.
What problems is the product solving and how is that benefiting you?
We are able to provide our clients with reliable and gripping visualizations and data on what is currently shaping their company and the wider market on social media. This can add fantastic insight into cases that rely heavily on consumer trends.
I use Meltwater to monitor my company's name whenever its mentioned in any form of media!
What do you like best about the product?
Ease of use, great layout, and super responsive customer support
What do you dislike about the product?
Shows clips from smaller outlets that republish stories instead of just showing clips from the more prominent location
What problems is the product solving and how is that benefiting you?
Meltwater allows us to see where and in what context our company is mentioned, allows us to make improvements and stop crisis before it spreads.
Great customer service
What do you like best about the product?
We've been using Meltwater for more than 10 years. Their team is always helpful and responsive, especially when we need something urgently for a client. Strong customer service is a big reason why we continute to use Meltwater. It's also easy to use and they provide onboarding training for our new team mebers.
What do you dislike about the product?
Nobody is perfect but we appreciate that Meltwater is open to feedback and making adjustments when they need to.
What problems is the product solving and how is that benefiting you?
It allows us to reaserch pitch targets, monitor media and provide clips reports, and monitor social channels for our crisis comms clients.
Meltwater has been a gamechanger for our PR team
What do you like best about the product?
Prior to Meltwater, my team relied on Google Alerts and manual searches to monitor for our hard-earned media coverage. Ultimately, it got the job done, but it was tedious, time consuming and I knew we were leaving placements on the table. Meltwater totally changed that for us. Now, we have 24/7 monitoring of our keywords - as well as important industry terms that we rarely had realtime visibility into. AND that's just the monitoring part of Meltwater. Our merchandising and reporting has completely evolved (much more professional!) now that we have access to Reports and Newsletters - both of which are curated for us, saving us valuable time.
Beyond the actual service: Our account team is incredibly knowledgable, helpful and responsive.
Beyond the actual service: Our account team is incredibly knowledgable, helpful and responsive.
What do you dislike about the product?
There are so many capabilities that at first, it felt overwhelming ... but with the help of our account team, we've quickly been able to master the resources most important to us,
What problems is the product solving and how is that benefiting you?
Previously, our media monitoring was entirely manual. Now, it's turnkey.
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