Meltwater Suite
MeltwaterReviews from AWS customer
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Excellent Tool for Reporting and Monitoring
What do you like best about the product?
Ease of use, ease of implementation, number of features
What do you dislike about the product?
Media reach from Similar Web, since it gives us a regional one and not a local one.
What problems is the product solving and how is that benefiting you?
Media monitoring, reporting, analytics
Efficient Media Tracking with Responsive Support
What do you like best about the product?
I like that Meltwater is easy to use and provides relevant information about reporters, which saves me from searching multiple places for contact information, social information, and recent stories. The initial setup was very good, and our rep has been great and quick to respond. It effectively identifies relevant news articles and reporters covering our issues.
What do you dislike about the product?
Because the clips are not sourced by an actual person, we are still working to fine-tune our report. There are still articles we get that are not relevant, but our rep is very helpful in improving it.
What problems is the product solving and how is that benefiting you?
I use Meltwater to find relevant news articles and reporters efficiently in one place, without searching multiple sources. It simplifies access to contact, social information, and recent stories.
Excellent Tools and Facilities for Media Reporting
What do you like best about the product?
I really like the facilities and gadgets they give me while doing media reports
What do you dislike about the product?
High prices.............................
What problems is the product solving and how is that benefiting you?
Meltwater is helping me gather all the media data that it´s difficult to find by myself.
Complete Integration with Excellent Support
What do you like best about the product?
I like that the Meltwater platform is quite extensive. I really appreciate their good support and assistance service, as it makes the learning curve shorter and allows us to explore more possibilities and scopes it has. Additionally, it allows us to review the entire digital ecosystem on a single platform, facilitating searches and collections, which is very useful for being able to report on our efforts and strategies with media.
What do you dislike about the product?
The only thing that was problematic for us was the relationship with KNEWIN as part of the package. Their coverage of print and traditional media was far below expectations, and we had to cancel that part and hire another provider, increasing the originally considered costs. It would have been great if the traditional media aspect had also been achieved, but that part of the tool was not up to par.
What problems is the product solving and how is that benefiting you?
I use Meltwater to review digital media on a single platform, which makes it easier to search and collect mentions and reports, helping to monitor the reputation of our brands.
Effortless Monitoring with Stellar Ease of Use
What do you like best about the product?
I like the interface and the generated reports feature of Meltwater. I like how clean the design is; it's easy to navigate and find things. The generated reports feature makes my work more efficient. I can find mentions of our institution in minutes versus the hours it took before, scouring the internet and documenting articles, all under some amount of stress. The initial setup was very easy, and we had a lot of support.
What do you dislike about the product?
N/A, all features have been a blessing.
What problems is the product solving and how is that benefiting you?
Meltwater centralizes online mentions of our institution, saving the stress of monitoring multiple outlets. It streamlines our work, making it more efficient by finding mentions in minutes instead of hours, aided by its clean design and easy-to-navigate interface.
Game-Changing Community and Time-Saving AI Features
What do you like best about the product?
The Community and Academy are a game-changer for Meltwater. Being able to chat with people in PR and share knowledge, is invaluable.
The new AI feature set embedded in the platform is already proving to be a big time saver. Support is great too.
The new AI feature set embedded in the platform is already proving to be a big time saver. Support is great too.
What do you dislike about the product?
The search can be a little complicated if you don't use the AI features.
What problems is the product solving and how is that benefiting you?
Media monitoring and social listening - gives us an automated overview in real-time of the brand.
Powerful PR Reporting Tool with Customizable Searches
What do you like best about the product?
I really like how easy it is to use Meltwater, along with the customizability of its booleans. Their new AI tools help create searches effectively, and I appreciate the ability to pull in sources beyond just web searches to get a comprehensive view of a company's coverage. This makes it much easier for us to tailor our searches to specific needs and explore niches that would otherwise be hard to find. The support team is also very helpful with setting up searches if needed.
What do you dislike about the product?
As Meltwater is partially built on a web scraper, it does occasionally scrape irrelevant data from articles, for example, from 'related article' sections or other areas of the page, causing data quality issues.
What problems is the product solving and how is that benefiting you?
I use Meltwater for automated PR reports, getting a comprehensive view of client and competitor coverage across the web, which would be impossible manually. Its ease of use, customizable searches, and AI tools help tailor searches to specific needs and gather data from all sources.
Empowers Media Reporting with Ease
What do you like best about the product?
I really like that Meltwater provides regular alerts that make it easier for me to access my saved searches and notifications. This feature makes it easy to track citations. It also has a solid tool for finding reporters when I want to do media outreach. The initial setup of Meltwater was very easy.
What do you dislike about the product?
I find the video clipping service to be a little clunky. I wish it would cite the original publishers of news stories first rather than republishers, like MSN instead of the original ones like Bloomberg or The Washington Post.
What problems is the product solving and how is that benefiting you?
Meltwater helps me report to the board on our media impact, showing which media outlets cite us and how. It also assists in building media lists and sharing info with reporters.
Intuitive Interface and Customizable Analytics make Meltwater a preferred choice
What do you like best about the product?
The interface is extremely clear and intuitive, making it easy to navigate. I find the live chat option particularly useful for addressing small questions quickly. Another thing I appreciate is that they are consistently introducing new features, which is especially valuable now as everything is rapidly evolving with AI. The customer support is great too, with personal assistance and inputs.
What do you dislike about the product?
One issue I've noticed with the tracker is that it occasionally tags mentions that aren't relevant.
What problems is the product solving and how is that benefiting you?
This tool has been essential in helping us analyze and compile intelligence reports relevant to our industry, and it has also enabled us to monitor our brand’s performance in relation to competitors. When it comes to our media outreach efforts, we are using Meltwater to create database for PR efforts. We are also using Globenewswire for amplification.
Comprehensive Media Monitoring with Next-Level Summaries
What do you like best about the product?
I appreciate that Meltwater does a good job with brand monitoring and reputation management. I like how it provides a very important service through AI and Mira studios for summarizing data, which helps our daily newsletter give a high-level overview of the day's news. I've also found their customer service to be great and they demonstrate progressive technology. The transition back to using Meltwater was extremely smooth because they used familiar terms from our previous experience.
What do you dislike about the product?
Meltwater has a tendency to have add-on services which is a blessing and a curse at the same time. These add-ons are pricey and often change the direction of the client's original perceptions of what they want to measure. Secondly, summarizing or gathering comments from both traditional and social media should be considered because it serves as an important aspect of measuring sentiment and the voice from the people. Currently, it can be measured on social but not in traditional.
What problems is the product solving and how is that benefiting you?
Meltwater helps us monitor media mentions and manage our brand reputation. It provides good summaries of news items, and AI technology efficiently condenses the daily influx of data, providing a high-level overview of the day's news.
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