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Customer Eccentric platform
What do you like best about the product?
Invoca helped my company and me track the number of calls from various sources efficiently. The transition was smooth, and I was always assisted in a timely and professional manner whenever I had any questions.
What do you dislike about the product?
I didn't find any flaws. We had little feedback from our side, and it was sure to be addressed.
What problems is the product solving and how is that benefiting you?
I can track the performance of various mediums based on the rule we set on the platform.
Very Helpful Service!
What do you like best about the product?
Love the reporting and all the integrations
What do you dislike about the product?
Integrations and documentation are lacking
What problems is the product solving and how is that benefiting you?
The way our sales staff interacts with customers
Amazing partnership
What do you like best about the product?
The team and the advanced technology are the best parts of Invoca. You would not succeed without both being excellent.
What do you dislike about the product?
The technology Invoca uses can be hard to grasp for most people. The good part is the team there does a great job supporting questions and walking you through everything.
What problems is the product solving and how is that benefiting you?
We can complete the attribution loop on paid calls, something we could not do before. We can also monitor and measure our sales team's effectiveness with the Invoca and Invoca for Sales platforms.
The technology is nearly unlimited
What do you like best about the product?
The AI technology and the dedicated customer rep; I love the AI signal experience and the betas are all worthwhile endeavors in technology.
What do you dislike about the product?
More transparency on how data is passed through; patient data needs to be highly protected in healthcare. Also, it can be difficult getting an answer from the technical side. I would recommend a better connection with tech team members, as many questions relate more to IT than a customer rep.
What problems is the product solving and how is that benefiting you?
AI signal is resolving a lot of concerns around whether a phone call is "wroth" counting as an intent action or not. Having more refined conversion data helps us optimize our marketing campaigns.
Great Solution for Call Tracking, Lead Attribution and AI Conversational Intelligence
What do you like best about the product?
Dashboards and global views where we can see real time multi-site and multi-channel call insights. Artificial Intelligence driven signals and conversational intelligence "score cards" to standardize metrics and sales performance. Integrates with Google Analytics to help create lookalikes for bids or suppress ads for converted traffic. Product and Customer Success teams have been great to work with - always seeking feedback but then actually implementing recommendations to UI/UX.
What do you dislike about the product?
Few downsides - would still love to see more user-level login and utilization metrics to track how and how frequently users are engaging with the platform. Occasional "noise" in the inbound calls with spam/bots, but that can't be helped with provisioned tracking #'s - just the reality of telephony and the world but hate to 1. get charged and 2. sift through the calls. Thankfully, there are filters and signals for that ;-)
What problems is the product solving and how is that benefiting you?
Helping us with lead attribution for inbound calls, tracking customer journey on website from first page visited to calling page, providing insights into conversational topics with sales agents and prospects, etc. working through an outbound call beta currently to apply the same great artificial intelligence for inbound calls to our outbound sales efforts
Helpful CSM, Useful data
What do you like best about the product?
Our CSM Haley Creed has been VERY helpful. We merged into Invoca from Dialogtech at the same time that we had several internal team member changes, so there was quite a learning curve. Haley helped us fully understand the platform. In addition, the data has helped us drive marketing efforts.
What do you dislike about the product?
It was a little tricky to get the hang of at first. It was a whole new world, and we are still learning everything that this platform is capable of.
What problems is the product solving and how is that benefiting you?
The main thing we use Invoca for is seeing where all of our phone calls are coming from. This allows us to see what marketing efforts are working best.
Great product with the ability to export and own the data.
What do you like best about the product?
API functionality and the ability to pull our the calls into a transcript
What do you dislike about the product?
none at the current time. We would like to get into the outbound product in 2023.
What problems is the product solving and how is that benefiting you?
Marketing attribution, UX/CX from call in pages, and signals to align our customer support reps to have one unified experience across all regions
Great Platform for Reporting & Insights on Calls
What do you like best about the product?
Invoca has been a valuable resource to help us gain more visibility into the true value of customer phone calls. Instead of reporting raw call volume only, we are able to match outcomes back to the marketing efforts that generated the calls and help optimize our media to increase efficiency. The Invoca team has provided excellent support and training along the way and are real allies to our business.
What do you dislike about the product?
There are some small and occasional technical hurdles that we must occasionally clear - re-verifying connections to 3rd party systems, overriding default settings that restrict number creation, and some carrier/forwarding issues - but the Invoca team always manages to resolve issues quickly.
What problems is the product solving and how is that benefiting you?
Invoca helps our traditional and digital marketing teams accurately represent the value of calls generated, instead of just volume, allowing us to demonstrate and merchandise the value of our approach to our internal stakeholders.
Invoca gives you stats that you need to be effective.
What do you like best about the product?
Invoca takes the guesswork out of scoring calls. It is user-friendly, allowing you to make changes on the fly as you grow. When you remove the person and insert the "machine," things run smoother. There is no longer a person to blame for low scores or bad calls.
What do you dislike about the product?
Initially, I was reluctant that the platform would work as needed. I thought this was due to the platform not recognizing "industry" keywords. We found quick workarounds, and I am impressed with the results.
What problems is the product solving and how is that benefiting you?
Invoca has solved the age-old problem of the blame game. Invoca removes the person and inserts the machine. You can always accuse Becky of only listening to your worst calls, but you can't blame Invoca for anything other than scoring all of your calls.
Great experience so far with Invoca
What do you like best about the product?
The customer service and promptness to solve any customer problem proactively.
What do you dislike about the product?
I can't think of any areas of improvement.
What problems is the product solving and how is that benefiting you?
Invoca is helping us provide valuable phone call data from the customer. We're able to dig deeper to find gold nuggets and opportunities to improve upon in our paid media and organic campaigns.
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