Sold by: InvocaÂ
Invoca is the cloud leader in AI-powered conversation intelligence for revenue teams. Their platform gathers data from each digital touchpoint and human interaction with deep integrations with leading technology platforms. With this, marketing, sales, customer experience, and ecommerce teams can create better customer experiences with more conversions and higher revenue.
Overview
Invoca is an AI powered revenue execution platform that connects marketing, commerce and contact center teams to orchestrate seamless buyer journeys and deliver the best AI-driven buyer experiences.
By using a comprehensive platform with deep integrations with leading technology platforms revenue teams can better connect their paid media investments directly to revenue, improve digital engagement, and deliver the best buyer experiences to drive more sales.
Invoca's comprehensive revenue execution platforms enable B2C marketing, sales, and contact centers to drive more revenue by connecting the entire buyer journey from the first touch to the final sale. By understanding how online channels like paid media, social, and websites convert customers, marketing teams can optimize their spend, allocate budgets more effectively, and drive more quality leads.
This same data informs contact centers and sales teams as the buyer journey shifts to offline. With visibility into each caller's digital buying journey, contact centers can direct calls to the right agent and start the conversation with an understanding of what the customer needs. This improves the entire buying experience and transforms conversations into seamless, personalized experiences that convert more revenue.
By precisely tracking and connecting the caller's digital and call experiences and extracting data and insights from their conversations using AI to understand and anticipate their needs, Invoca is uniquely positioned to help businesses accelerate revenue growth by:
-Improving conversions and ROAS from search and digital advertising -Automating contact center quality management and improving agent performance -Improving call handling,conversion, and customer experience across all locations.
With Invoca, top consumer brands, including AutoNation, DIRECTV, Mayo Clinic, Mutual of Omaha, and Verizon, experience unbelievable results powered by undeniable data. Invoca has raised $184M from leading venture capitalists, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.
For more information, visit www.invoca.com .
To learn more about how to find the plan that's right for your business, please contact us at partners@invoca.com .
For custom pricing, EULA, or a private contract, please contact AWS-Marketplace@invoca.com , for a private offer.
Highlights
- Attribute phone conversions from digital advertising to improve performance, bid optimizations, and ad targeting. Measure digital marketing performance & make better strategic decisions with unified online & offline data.
- Connect phone leads to CRM records & pass call disposition, opportunity stage, & revenue from CRM to Invoca to fuel better optimizations. Enrich customer profile data with phone conversion and caller data to get more accurate customer profiles for optimized audience targeting. Improve ecommerce, online conversions & A/B testing with data on when, where and why website visitors convert via phone call.
- Transform your contact center with Invoca by intelligently routing high-value prospects (bypassing frustrating IVRs) using real-time journey insights to appropriate resources. Empower personalized, efficient conversations with complete digital context, dramatically boosting conversion rates and customer satisfaction. Leverage AI-powered performance scoring to elevate agent coaching and maximize revenue.
Details
Sold by
Delivery method
Deployed on AWS
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Annual Agreement | Quickstart Pricing (Starting At). Custom Available via Private Offer | $10,000.00 |
Custom Annual Agreement | Custom Solutions Available via Private Offer Request | $0.00 |
Vendor refund policy
No Refunds
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Please contact a member of our support team at questions@invoca.com or visit our community web page for support resources.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
0 ratings
0 AWS reviews
|
569 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Medical Devices
Love it!
Reviewed on Apr 23, 2025
Review provided by G2
What do you like best about the product?
It's very easy to use! Data is easy to understand and I rarely run into any issues.
What do you dislike about the product?
I really don't have any complaints about Invoca.
What problems is the product solving and how is that benefiting you?
Being able to track leads and appts and see where they came from!
Telecommunications
Wonderful analytics and tracking
Reviewed on Apr 09, 2025
Review provided by G2
What do you like best about the product?
I use Invoca every day and my favorite thing about it is all the analytics and tracking I have access to. I also appreciate it being so easy to learn and use.
What do you dislike about the product?
Invoca is the only call tracking platform I have used, so I don't have a direct comparison, but I do wish I could export the data as a PDF/graphic instead of just as a set of data.
What problems is the product solving and how is that benefiting you?
Invoca is allowing us to improve our call center conversations. It is also providing us with call tracking for our conversations with current and prospective customers - this allows us to improve our products and services based on direct feedback.
Chinmay B.
AI-powered conversation intelligence to help the buying journey to drive revenue growth
Reviewed on Apr 03, 2025
Review provided by G2
What do you like best about the product?
Invoca is recognized for its capabilities in call tracking and analytics, which empower businesses to understand customer interactions and optimize their marketing efforts. One of its standout features is the ability to seamlessly integrate call data with various marketing tools, allowing companies to gain valuable insights into their campaigns' effectiveness. Additionally, Invoca's focus on providing actionable analytics helps businesses enhance their customer experience by enabling them to make data-driven decisions. Ultimately, these strengths contribute to improving marketing performance and driving revenue growth for businesses utilizing the platform.
What do you dislike about the product?
some users may express concerns about certain aspects of platforms like Invoca, such as pricing, the complexity of integrating with other systems, or the learning curve associated with using advanced features. It's important for users to evaluate how well a tool fits their specific needs and to consider reviews and experiences from other customers when assessing any platform.
What problems is the product solving and how is that benefiting you?
integration
Lindsey T.
Great product, exceptional direct support, highly recommend!
Reviewed on Apr 02, 2025
Review provided by G2
What do you like best about the product?
The detailed reporting is very helpful in integrating with our organic and paid platforms. Our customer support manager has been exceptional in providing assistance, answering questions, pulling reports, cleaning up our account and more.
What do you dislike about the product?
Sometimes the labeling and naming systems are confusing but overall that's it.
What problems is the product solving and how is that benefiting you?
Ensuring that our call center agents are answering calls at an acceptable rate, tracking and measuring ROI for our paid tactics, and reporting all these data points to key players.
Paula R.
Tracking results
Reviewed on Apr 02, 2025
Review provided by G2
What do you like best about the product?
Lots of options to sort data. It's fairly easy to use and the customer support is very supportive of my personal needs.
What do you dislike about the product?
Lots of options to sort data! I need more expert help.
What problems is the product solving and how is that benefiting you?
Through the recordings, we can tell if calls are being answered correctly, routed correctly, or what our customers' needs are.