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Utilized Inovoca to gain insights into call handling
What do you like best about the product?
Invova AI capabilities make it possible to review a large volume of calls and easily provide feedback on call handling. Invocas dashboard is easy to use and the support provided by their teams was invaluable.
What do you dislike about the product?
The only downside is the initial set-up with Invoca was time intensive, but once established the insights provided have been invaluable.
What problems is the product solving and how is that benefiting you?
Invoca is helping our agents improve their call handling and customer service leading to an increase in consultations/appointments set with prospects.
Call tracking with Invoca
What do you like best about the product?
Invoca gives us visibility into our actual cost and returns on investment in our digital campaigns. Previously, anyone who called from an ad was not attributed to a campaign as a lead. It is excellent for capturing rich call intelligence, transcripts and call recordings, and now we have insight into the caller's customer journey. We use the insights to improve the overall experience and align messaging.
Customizable AI recognition of conversation keywords can automatically classify a call and gives a view of various call outcomes and patterns at scale.
A variety of dashboards are available, and you can build the views you want to see.
We can run detailed reports with the needed metrics and easily export them to excel.
The UI is well-designed and intuitive. After supported onboarding, I found it easy to use the software independently immediately.
Setting up integrations with CRM and GA is easy.
The dedicated account manager and customer success support are excellent. You are always fully supported by people knowledgeable in the product and capable of addressing questions.
They are interested in product feedback and actually use it to make improvements to the product.
Customizable AI recognition of conversation keywords can automatically classify a call and gives a view of various call outcomes and patterns at scale.
A variety of dashboards are available, and you can build the views you want to see.
We can run detailed reports with the needed metrics and easily export them to excel.
The UI is well-designed and intuitive. After supported onboarding, I found it easy to use the software independently immediately.
Setting up integrations with CRM and GA is easy.
The dedicated account manager and customer success support are excellent. You are always fully supported by people knowledgeable in the product and capable of addressing questions.
They are interested in product feedback and actually use it to make improvements to the product.
What do you dislike about the product?
The dashboards do not allow as sophisticated filtering and analysis as I would like. I download to excel for deeper analysis and visualizations.
Some of the vocabulary used for features/actions was challenging at first.
Some of the vocabulary used for features/actions was challenging at first.
What problems is the product solving and how is that benefiting you?
We can now close the loop and get customer journey data when our online marketing prompts offline conversions. We also can use keywords directly from the customer’s conversation to improve the accuracy of conversion signals, improve the experience, refine messaging and fine-tune ad spend.
An advanced call tracking software
What do you like best about the product?
Invoca is way advanced compared to some competitors, and marketers can use it extensively to gain valuable insights.
What do you dislike about the product?
Sometimes, no easy way to make bulk changes.
What problems is the product solving and how is that benefiting you?
Segmenting callers, which helps us make informed decisions.
Invoca has enabled a deeper level of call tracking
What do you like best about the product?
Easy to use
Training videos
Variety of use cases
Training videos
Variety of use cases
What do you dislike about the product?
Nothing to add in this area. So far, I've been happy with the tool
What problems is the product solving and how is that benefiting you?
Invoca enable us to tie multiple numbers to one master phone number, enable tracking, and allow for custom scripts
Invoca greatly optimizes our advertiser campaigns
What do you like best about the product?
The most helpful aspect to our team is the ability to track costs and conversions through the easy-to-use dashboard reporting. The platform is also very easy to manage.
What do you dislike about the product?
We would like to see more integrations with other services but as of the last training session that was held, we understand that additional opportunities are coming.
What problems is the product solving and how is that benefiting you?
Invoca allows us to track our partner's direct inward dialing details through data-rich detail reporting down to the origin of the call, qualifying time, and recording detail that helps with additional revenue opportunities.
Invoca
What do you like best about the product?
Invoca has been one of the critical elements that our company uses for tracking and is part of our primary KPI. We have hundreds of hospitals and call centers that we need tracking in one central location, and Invoca is able to provide that for us. Invoca's customer service has been consistently quick and accurate.
What do you dislike about the product?
The tracking and reporting can take a bit of time to initially set up. Having such a large volume of numbers and locations that need to be tracked can be somewhat of a logistics nightmare, but that pain is only initial.
What problems is the product solving and how is that benefiting you?
We did not have any call tracking prior to Invoca. We're now able to gather more accurate attribution tied to our marketing efforts.
Great products and a great team
What do you like best about the product?
Deep insights from the data collected and a knowledgeable account management team that supports the business in getting the best out of the Invoca products.
What do you dislike about the product?
The Invoca.com dashboard capability seems limiting and doesn't offer the flexibility to pull deep-dive insights.
What problems is the product solving and how is that benefiting you?
Providing insight to track traffic and support the business in optimizing traffic channels.
Above and Beyond
What do you like best about the product?
What I value most about Invoca is their team's promptness in addressing inquiries and their commitment to supporting our company by suggesting tools they believe will benefit our department. Whenever we have questions or require assistance, they are readily available to hop on a call and provide quick help.
What do you dislike about the product?
Nothing at this time! I appreciate all of what you do!
What problems is the product solving and how is that benefiting you?
Tracking information, providing data and information needed for our day to day and yearly reporting
Invoca tracking allows call centers to track online and offline efforts
What do you like best about the product?
Invoca, at its base, works to pair online metrics to offline events in a call center. It has a good backup system for limited tracking in the case of ad-blockers. It allows our company to evaluate the effectiveness of marketing for driving conversions
What do you dislike about the product?
The User Interface is confusing and takes a while to master. Once one is familiar, the system is workable. But it takes some ramp-up to learn the system
What problems is the product solving and how is that benefiting you?
It allows us to track the online marketing efforts to the most successful phone calls.
Invoca Team is excellent
What do you like best about the product?
The team that we have on our account is the reason why I rated Invoca highly. They're knowledgeable, responsive, and customer-centric driven. You can pay less - but you won't get the same features or the same support.
What do you dislike about the product?
The transition from a competitive call-tracking vendor to another was rough. It's much easier if you're starting fresh. So make sure you're clear that you want a team that is not brand new to the industry or brand new to the transition process. I have the dream team now - but that wasn't how it started.
What problems is the product solving and how is that benefiting you?
The ability to see how the marketing spend is truly impacting lead gen.
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