Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
569 reviews
from
External reviews are not included in the AWS star rating for the product.
Invoca is a Critical Piece of our Marketing Ecosystem
What do you like best about the product?
Invoca approaches Marketing with a big picture view and understands the needs of it's clients. Phone calls are not only an important way to generate business, they are a treasure trove of data, and Invoca focuses on how to get the best data in the hands of Marketers. They have pulled away from the competition in a big way over the last 18 months.
What do you dislike about the product?
There is not much to dislike about Invoca.
What problems is the product solving and how is that benefiting you?
One of our biggest challenges is the speed at which we grow. This includes geographic growth and through acquisition. It is imperative we can set systems up fast and get actionable data in the hands of decision makers.
Recommendations to others considering the product:
Do your homework and know what business goals you want to achieve.
Great Experience
What do you like best about the product?
Call Tracking, Marketing tracking improvement. Monitoring call quality via recordings
What do you dislike about the product?
Tracking form fills and non call related marketing would be great
What problems is the product solving and how is that benefiting you?
Call Tracking
Data integration has been great
What do you like best about the product?
From an API and data standpoint, it's been a great integration. It's nice receiving all performance data from an established API documentation and process.
What do you dislike about the product?
From an API integration standpoint, I've not had many issues that I couldn't work through.
What problems is the product solving and how is that benefiting you?
Trying to capture as much performance data as possible for our current customers with paypercall campaigns. It's nice to be able to utilize multiple partners within one partner and one API connection.
Well worth it
What do you like best about the product?
We implemented DialogTech in June. It was easy to implement, & the staff is very helpful. The biggest benefit was when I recently activated "call recording." This has already given us tremendous insights into the performance of our call center & has spotlighted areas where we need to improve the experience for our customers. This feature alone was well worth every penny we've paid so far for DialogTech. I highly recommend them. We are continuing to explore new ways to use it, & with their staff's help, hopefully we will implement additional features & capabilities soon.
What do you dislike about the product?
The service was not available for Europe. We wanted a global solution.
What problems is the product solving and how is that benefiting you?
Improved data reporting; attribution of calls to specific campaigns; performance evaluation. Call recordings have given insights into the quality of the call center & the need for additional training.
Recommendations to others considering the product:
Do your due diligence & check out competitors. But definitely give DialogTech a chance for a proposal & a "road test." One caveat--- the service is not available in Europe. We had wanted a global solution, but DialogTech could not provide their service in Europe. Still, we went with them for North America & are satisfied. We will shop for a different vendor in Europe.
Great system to manage calls
What do you like best about the product?
Invoca is simple to use, quick to set up and does a great job. The reports, stats, recordings, etc are great. Its definitely one of the best systems I've seen. The support staff are also very responsive and helpful. Managing campaigns is relatively simple. The platform allows useful customization of calling hours, IVR, restrictions, geographic filters, etc. I've been happy with it.
What do you dislike about the product?
The price is one big negative as it can get really expensive if you are sending a lot of calls through their system. My other issue is the bundle options. I don't love how their bundles work and if your campaigns are not syndicated it can get messy with reporting and call durations with IVRs.
What problems is the product solving and how is that benefiting you?
We work with inbound calls and Invoca has been great. Invoca has helped solve some of our reporting issues, especially in terms of call duration and reporting billable calls. It's very useful if the client you are working with is also using Invoca because it saves on cost.
Recommendations to others considering the product:
Give it a try and see if you like it or not. Its simple to implement and test one or two campaigns or segments and see if you like it or not. That's what we did and we've stayed with it. There are a lot of companies using Invoca, ask for a reference.
Fan and reseller partner of DialogTech since 2006. The support team is awesome!
What do you like best about the product?
Easy access to support personnel and sales team. SourceTrak, call distributor and the ability to record outbound calls via the agent panel.
What do you dislike about the product?
Control panel can be confusing. Need a solution to alert my end users when a caller hangs up (i.e. - due to long wait time, etc..) .This would allow them to quickly call the caller back to try and salvage a potential lead.
What problems is the product solving and how is that benefiting you?
Website conversion rate monitoring....increased conversion rates. Most importantly the ability to provide/show my clients an ROI using our agency services.
Recommendations to others considering the product:
Don't hesitate to leverage their support to save time if you ever run into an issue or have a question.
Invoca is the best call tracking platform!
What do you like best about the product?
Very easy to set up new campaigns with great reporting. The available integrations are easy to implement (i.e. Google Analytics, Google Ads, Bing, Facebook, etc.)
What do you dislike about the product?
Inability to move promo numbers in bulk from campaign to campaign without Invoca support. There is no reporting available to monitor ring pool and promo number usage.
What problems is the product solving and how is that benefiting you?
Ability to capture online data via the ring pool functionality for our internal digital sources. This allows us to attribute calls to the specific source's campaign.
Recommendations to others considering the product:
Invoca platform is great for call tracking and their support is the best.
Very user friendly platform.
What do you like best about the product?
Easy to use and manage my campaigns without constantly needing assistance from their customer service team. Yet, if I need assistance, they're available and willing to help.
What do you dislike about the product?
My publishers and I both have consistent problems when initially logging into accounts with emails that are already active on other Invoca networks.
What problems is the product solving and how is that benefiting you?
Consistent accurate call tracking and the ability to monitor call quality.
Recommendations to others considering the product:
I still run into problems when I create new accounts on other networks hosted on Invoca. It takes me to my own homepage not to that of the network that I'm trying to login to.
Tracking & Recording Calls With Terrible Great Customer Service
What do you like best about the product?
Nothing, I have been with them over 7 years and they seemed to stop caring about their product and only focus on nice landing pages for new customers.
What do you dislike about the product?
The customer service has been awful recently. I wanted to downgrade from my professional package and they wanted to hook me in for a 12 month contract for service that CallRail beats them in terms of ease and quality.
What problems is the product solving and how is that benefiting you?
I am switching to CallRail, I should have done that many years ago. DialogTech messed up one my main phone numbers they ported it out but it has not been recieved as of yet. Right now the main phone number is showing as disconnected. Not cool at all.
Recommendations to others considering the product:
Great idea to have a single person whom you can communicate with over a period of time so they know you and your company, and what you are trying to achieve.
showing 561 - 569