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Dialogtech
What do you like best about the product?
The professionalism of the employees associated with Dialogtech, and the quality of their service.
What do you dislike about the product?
I feel they need to reach out and train people on how to better operate the system. Maybe have a webinar.
What problems is the product solving and how is that benefiting you?
We use Dialogtech to reach our customers through their on hold service. We are getting good outreach this way. It is nice that our on hold service tells people what we offer.
Valuable Partner for Us
What do you like best about the product?
We now get usable data on phone call volume that's actionable.
What do you dislike about the product?
There are several places within the application with unnecessary formatting requirements that cause errors and make the set up process more difficult. Also, it seems like the application was built in chunks and doesn't have a full end-to-end user experience in mind. I frequently have to flip between screens to set up a simple number.
What problems is the product solving and how is that benefiting you?
Today, we can test and learn more easily and faster than ever before. We have real-time call results which is incredibly powerful.
Great features and API support
What do you like best about the product?
The platform features an API to integrate features into other applications with a simple administration panel. While somewhat limited, the post call action features and ability to view call records and download call audio directly in the panel is a big plus.
The API and post call actions provide a great set of information that is highly useful for integration, including call times, reverse lookups, etc. I found it simple and easy to implement calls to provision numbers and set up routing with custom parameters.
The API and post call actions provide a great set of information that is highly useful for integration, including call times, reverse lookups, etc. I found it simple and easy to implement calls to provision numbers and set up routing with custom parameters.
What do you dislike about the product?
The data format is XML for the API, instead of JSON, and feels somewhat clunky and outdated. There should be more options for integration features, such as custom paths for failed post call actions (or custom settings for retries and time periods).
The API itself needs to be a bit more verbose in its error codes. Also, the move to new secure keys and changes to the API created some difficulty in completing integration (which were handled well).
The API itself needs to be a bit more verbose in its error codes. Also, the move to new secure keys and changes to the API created some difficulty in completing integration (which were handled well).
What problems is the product solving and how is that benefiting you?
Real estate call tracking for online listings - ability to provide advanced call tracking features to customers, including reverse lookup for lead generation and downloadable call audio for more personalized follow ups.
We also integrate call provisioning and routing into our back end application, to allow account admins to generate numbers and bind them to client office numbers on the fly.
We also integrate call provisioning and routing into our back end application, to allow account admins to generate numbers and bind them to client office numbers on the fly.
Recommendations to others considering the product:
Be up to date on the API and XML integration, and also how post call action hooks are set up.
DialogTech thoughts
What do you like best about the product?
You have the ability to bucket calls into sub categories to know whose calling.
For example I know how many calls I get from a specific group of clients who are calling about sales
For example I know how many calls I get from a specific group of clients who are calling about sales
What do you dislike about the product?
The phone process can feel lengthy at times. You need to buy multiple numbers for each marketing channel to get a true number (However I think these both may be true to all phone programs)
What problems is the product solving and how is that benefiting you?
I want to understand how many of our calls are for sales and broken up within different types of customer segments versus customer service, returns, etc and try to pair a sale with a call
Recommendations to others considering the product:
Decide the level of detail you need which will dictate the type of plan you will want.
DO you need keywords? How are you grading your leads? How many lines do you really need
DO you need keywords? How are you grading your leads? How many lines do you really need
Great customer service
What do you like best about the product?
The customer service has been nothing less than awesome!
What do you dislike about the product?
The interface and reporting needs some updating. It provides what you need but is a little difficult to use - particularly to get the right report.
What problems is the product solving and how is that benefiting you?
Provide clear lead source attribution for media buys
Recommendations to others considering the product:
Enance and modernize reporting
Average at betst.
What do you like best about the product?
You have a nice and easy to use dashboard. Ordering new numbers is simple and takes no extra waiting time to acquire them. The ability to view data and listen to calls is also user friendly.
What do you dislike about the product?
Your customer support is abysmal. I work for a company that is probably one of your larger clients. My rep emails me unhelpful tech support, doesn't warm transfer me to your support department and asks me to email them directly myself. Your support WILL NOT help me if I have specific complaint more than two days old -- even when I email you the day the complaint appears in our log. They wait three days to get back to me and then tell me I need to find a more recent example. This is one of the most INFURIATING circumstances I've EVER encountered. Slow, unhelpful and continually bad.
What problems is the product solving and how is that benefiting you?
We work with home care companies to help them track phone calls brought in by internet leads. This allows us to better understand how many calls are coming from our efforts vs other efforts.
Recommendations to others considering the product:
Improve your customer support.
General review
What do you like best about the product?
I like that I can simple creat a Q system And add any working phone number to the call distributor and open the caller to calls right away.
What do you dislike about the product?
I don't like how live calls cannot be seen in the analytics page anymore. This is a real problem when you are trying to run a call center. Before we could see all calls as they came in. It would show the caller and a 0 representing the call is still going on.
What problems is the product solving and how is that benefiting you?
Expansion. I have been growing my Business nationwide and it has been easy. Simply select the number i want to purchass from the phone routing selection and then advertise it. And calls start coming in.
Recommendations to others considering the product:
Ring back the ability to see the current call with the representation of it being a zero in the analytics page.
Good support but not the best UI
What do you like best about the product?
I had a really good support representative. Always willing to help troubleshoot.
What do you dislike about the product?
The user interface isn't that great. Some of the competitors are easier to use.
What problems is the product solving and how is that benefiting you?
Getting call tracking for our clients.
Recommendations to others considering the product:
Give it a try.
Good product, too early for us.
What do you like best about the product?
The ability to track keyword level call attribution.
What do you dislike about the product?
The interface and management was a bit confusing.
What problems is the product solving and how is that benefiting you?
Extended campaign tracking and attribution causing smarter ad spend.
Recommendations to others considering the product:
We had a large number of brick and mortar stores. Setup takes time, which is understandable. User interface and reporting is a bit clunky for multiple storefronts.
great product, great support.
What do you like best about the product?
I liked that DT met the need of providing software for phone tracking.
What do you dislike about the product?
There wasn't much to dislike. The software worked properly. The UX/UI could have been better.
What problems is the product solving and how is that benefiting you?
We used DT to be able to track phone calls from our website. Attribution has improved due to their innovative technology.
Recommendations to others considering the product:
none.
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