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Great Asset
What do you like best about the product?
Lovely interphase and very user friendly. Love being able to quickly check how many calls are coming in. Always able to track a new marketing piece if needed.
What do you dislike about the product?
Would like to have more customization. It would be awesome to make this more in brand.
What problems is the product solving and how is that benefiting you?
Tracking effectiveness of our Ads. We are able to know exactly where a new patient came from whether it be a FB ad or a monthly newsletter. It has also been a huge benefactor in understanding the patients and what the user flow is like for them.
Recommendations to others considering the product:
Great for tracking a bunch of different types of advertisement. And getting the truest raw data straight from the client is awesome.
CFO
What do you like best about the product?
Working with account manager Michael Payne, he is very responsive and gets done what is needed in a timely manner.
What do you dislike about the product?
The delay on the PPC keyword tracking..
What problems is the product solving and how is that benefiting you?
PPC and SEO call tracking. Call attribution for every campaign. Optimize for conversions.
Recommendations to others considering the product:
Yes
Great call tracking solution with amazing customer support!
What do you like best about the product?
The ease of setting up new call tracking campaigns and the responsiveness of their custom support team.
What do you dislike about the product?
The bot/spam calls and misdials we get sometimes but understand this is just part of call tracking and they do a great job at trying to minimize these. Also, sometimes getting local numbers can be tricky in certain markets.
What problems is the product solving and how is that benefiting you?
Call tracking for all our IM campaigns that feed into our reports. This information allows us to make strategic marketing campaign decisions that help improve our campaigns performance.
Call Tracking That Works for Our Company
What do you like best about the product?
Very simple platform to requisition phone numbers across the country and utilize immediately. We also use the voicemail boxes quite a bit- and they have been a hit with our customers.
What do you dislike about the product?
I really can't say there is anything I dislike about working with this provider.
What problems is the product solving and how is that benefiting you?
We've been able to demonstrate how we hold our advertising expenditures accountable and report analytics in real time to our customers. It's not only been a critical tool, but a meaningful source of revenue to our company.
Excellent Service
What do you like best about the product?
I like the capabilities of what is possible with setup. I am also very fond of all of the reporting that is available to help me dissect my call data and the customer service is never anything short of outstanding.
What do you dislike about the product?
The lack of some thorough training material. The service is very robust and having something written that I could consume outside of calling support would be welcome.
What problems is the product solving and how is that benefiting you?
Call attribution wasn't a priority before we began using Dialogtech. Now we're able to definitely say where and when a call is coming from to better optimize for the future.
Recommendations to others considering the product:
You will need someone who can parse the data out to really leverage the full benefits, but even having a basic level of understanding of where calls come from is helpful.
Two Years of Use So Far
What do you like best about the product?
Customer service and customer support is superb. We receive prompt answers. When it is necessary for them to research the answer, we do not have to follow up to get answers - they always contact us with answers very quickly. We have never been more pleased with a vendor.
What do you dislike about the product?
Customer service and support is limited to normal business hours but we are a 24x7 operation.
What problems is the product solving and how is that benefiting you?
Phone system flexibility and data integration at significantly lower cost than expected and than we were already incurring.
Recommendations to others considering the product:
Put it in limited use during a trial period to learn the system before installing company wide if you are a large company. Smaller companies will not need as much transition due to training being easier.
DialogTech Review
What do you like best about the product?
The Support is great. Always friendly, always helpful. The product is good as well. Reasonably easy to use once you get it figured out.
What do you dislike about the product?
I can't really think of anything off the top on my head.
What problems is the product solving and how is that benefiting you?
Using DNI to track leads and listen to calls to see two things: 1) Are the client's people dealing properly with the callers, 2) Hearing why the caller clicked on our PPC ad, and when the reason is wrong we can adjust keywords to keep others from doing the same.
Easy, Accurate & Affordable Call Tracking
What do you like best about the product?
Dialogtech support is awesome - By far the best feature about it. Pricing is also great for the features you get - For many SMBs, expensive monthly pricing is just out of the question (an unnecessary)
What do you dislike about the product?
N/a Honestly, it does what it says and when it says it will - No complaints here.
What problems is the product solving and how is that benefiting you?
Closing the gap in data, what sales and traffic are coming from where - Providing more value and showing our value to clients.
Recommendations to others considering the product:
Give it a try! For easy call tracking, and dynamic number insertion - Dialogtech is worth its weight in gold. This isn't even taking all of the new features into consideration.
Tech Support
What do you like best about the product?
Customer service and follow up is amazing.
What do you dislike about the product?
Have not had a bad experience. Thank you
What problems is the product solving and how is that benefiting you?
Switching offices and configuring phone lines. The customer service is very helpful and explains everything simply.
Great Technical Support
What do you like best about the product?
The Dialogtech support team is so great to work with. I have called so many times and every person I speak to on the team is well trained and can answer most of my questions on the first call. If they can't, they get the resources they need and get back to me very quickly. I would highly recommend Dialogtech.
What do you dislike about the product?
The major disadvantage for us is there is so much functionality that it is very easy to miss one thing that can cause problems with phone calls to salespeople. That is a plus and a minus.
What problems is the product solving and how is that benefiting you?
We use Dialogtech for two primary reasons. We have it integrated with our CRM system so that we can measure the effectiveness of advertising campaigns and more specifically pay per click key words. We also integrate it with our CRM to record calls and measure sales effectiveness.
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