Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
569 reviews
from
External reviews are not included in the AWS star rating for the product.
Invoca is the best call tracking platform
What do you like best about the product?
Invoca is flexible and will implement custom solutions to achieve your business use cases.
What do you dislike about the product?
Invoca is not cheap, but quality is rarely cheap.
What problems is the product solving and how is that benefiting you?
Invoca passes call revenue into multiple platforms, so many departments and business leaders across the company can view performance metrics.
Invoca Made Call Tracking Easy
What do you like best about the product?
The Invoca platform is very intuitive to use, and required a minimal amount of training for my users. The Invoca Implementation team was very well organized and kept our implementation and porting on track.
What do you dislike about the product?
Some of the nomenclature that Invoca uses is a bit confusing for my organization's use case.
What problems is the product solving and how is that benefiting you?
Invoca is helping us solve the problem of where are leads coming from and what is the result of the call. We also use it to follow up with the Sales team and ensure they are entering phone leads into our CRM.
Best tool for leveraging your call intelligence for marketing
What do you like best about the product?
-Simple to use platform
-Simple to set up initially and plug and play with media platforms'
-Call transcripts are more or less accurate
-Engaged customer success team to help you get onboarded & maximize the features
-Simple to set up initially and plug and play with media platforms'
-Call transcripts are more or less accurate
-Engaged customer success team to help you get onboarded & maximize the features
What do you dislike about the product?
-Reporting can be sometimes tricky
-Connecting Invoca to your analytics suite can involve lots of developer time
-Integration with the overall organization can be tricky
-Sometimes technical issues with populating audiences on Google, Meta
-Connecting Invoca to your analytics suite can involve lots of developer time
-Integration with the overall organization can be tricky
-Sometimes technical issues with populating audiences on Google, Meta
What problems is the product solving and how is that benefiting you?
-Understanding what is happening the call centres, so that when we drive a call via marketing platforms, we know what happens in the conversations
-Call listening capabilities to help understand what agents are talking about, what customers are inquiring about
-Attributing sales from offline activities - from the call centre
-Call listening capabilities to help understand what agents are talking about, what customers are inquiring about
-Attributing sales from offline activities - from the call centre
Unmatched Call Tracking with Outstanding Support
What do you like best about the product?
Invoca has been a game-changer for our campaigns, I'm in the dashboard daily! Their call tracking is top-notch, and the support they offered during GA4 setup and conversion tracking was exceptional. The AI signals are a gem, giving us insights that truly shape our strategies. Seamless integration and customizable reporting add more value. If you want unmatched call tracking backed by stellar support, Invoca is the way to go.
What do you dislike about the product?
My experience with Invoca has been very positive. However, I do think there is room for improvement by allowing more customization and filtering on the reports. Additionally, I wish they had more hands-on workshops to learn the interface and features quicker.
What problems is the product solving and how is that benefiting you?
Invoca allowed us to really link the calls from our campaigns, it showed which channel generated the quality leads, so we can monitor our calls more effectively and make optimizations quicker. We're more productive because we spend less time trying to manually figure this out. Additionally, we can use signals to quickly identify our call types.
Great Onboarding and Continuous Support
What do you like best about the product?
Customizing reports is beneficial to our team's coaching needs.
What do you dislike about the product?
There are still some system rules that are not giving accurate results.
What problems is the product solving and how is that benefiting you?
Invoca helps to identify consistent behaviors that need immediate attention.
My Experience with Invoca
What do you like best about the product?
I like the overall flexibility that allows for many approaches when building out how best to have it function.
What do you dislike about the product?
It bleeps out certain phrase types, often time involving numbers, so verifying that reps are not making errors is hampered.
What problems is the product solving and how is that benefiting you?
Invoca helps me quickly identify flaws of my reps' sales process, and it identifies which marketing materials are successful (or not).
Invoca - An absolute must for call tracking and conversation intelligence
What do you like best about the product?
Invoca's cutting-edge technology allows organizations to tie calls to online and offline touchpoints to illustrate the customer journey better. They also have the best customer success managers and technical support around! Always willing to help and customize solutions to your unique's company's needs.
What do you dislike about the product?
Invoca's functionality is limited outside of the United States, which makes it difficult to scale with the platform. From an integrations standpoint, I have encountered issues with low match rates when trying to pass data from Five9 into Invoca.
What problems is the product solving and how is that benefiting you?
Invoca has enhanced our reporting and analytics through accurate marketing and sales call attribution. We can tie calls to orders through their Salesforce integration, and then tie those orders back to the original marketing channel and campaign that drove the initial call. This allows us to optimize our campaigns and allocate spend far more effectively.
Contact Center Quality Assurance
What do you like best about the product?
The best thing I like about Invoca is that it allows for easier tracking on my teams' activities and performance.
What do you dislike about the product?
It will be very helpful it there is a assistance to help with how to navigate through Invoca and how to pull certain reports
What problems is the product solving and how is that benefiting you?
Invoca is able to record all the inbound calls which enable me to use them to conduct call reviews with my team.
Just What We Needed
What do you like best about the product?
The ability to search for a word when I am listening to a recording.
What do you dislike about the product?
I have used other call tracking software and I have not found anything that I am really unhappy about.
What problems is the product solving and how is that benefiting you?
We are more productive because we use call-tracking software to ensure we can audit calls more quickly.
Invoca is a Next Step in Call Center Evolution
What do you like best about the product?
First and foremost, their customer service is second to none. As a client, my company's specific needs must be met. Invoca's representatives worked with my team to ensure every last item was checked off our to-do list, and they were an absolute pleasure to work with.
What do you dislike about the product?
I haven't come across any major discrepancies in their product or service. If anything, it's frustrating seeing their incredible potential and having to wait for the next great update or release.
What problems is the product solving and how is that benefiting you?
Invoca is our direct reporting platform for Call Center QA and Coaching. We also utilize their platform to measure Marketing Campaign Inbound Call performance. Their service has helped my company to better understand the success/failure of our AdSpend and provides vital feedback to Sales Managers when the customer calls in.
showing 41 - 50