Invoca
InvocaReviews from AWS customer
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DialogTech works for tracking calls generated from website
What do you like best about the product?
The product works well to help us determine where website visitors originated from (paid Google search, Facebook, referral, etc) when they make calls to locations listed on our website.
What do you dislike about the product?
Setting up a new location is a bit clunky. Once you learn the process, it is fine.
What problems is the product solving and how is that benefiting you?
We are able to follow up with our customers and have a dialog about what calls they received and what they are doing with those calls.
Robust Phone Data
What do you like best about the product?
They have excellent customer service, robust phone data, easy implementation and frequent updates.
What do you dislike about the product?
A responsive phone reporting portal that can be viewed on mobile
What problems is the product solving and how is that benefiting you?
Better attribution to help us improve roi
Call Tracking Insights for Marketing
What do you like best about the product?
We were able to get some really helpful insight that helped us shape how we evolved our marketing lead generation program
What do you dislike about the product?
Wish they could categorize calls themselves based on client business rules
What problems is the product solving and how is that benefiting you?
Marketing lead gen program changes
Helpful Customer Service
What do you like best about the product?
They have always been helpful with our growing needs as a growing company. If we have questions or need additional guidance, they're willing to jump on a call and help you figure it out.
What do you dislike about the product?
The reporting has some limitations. We're still waiting on the improvement to roll out (it was supposed to be out last year).
What problems is the product solving and how is that benefiting you?
We are able to help our partners identify and attribute leads, thanks to DialogTech's ability to generate localized call tracking numbers and record calls.
Great Customer Service
What do you like best about the product?
DialogTech has continually provided our agency with the highest level of customer service we could expect. They are always willing to work through our issues (which happen to be many) and find solutions that work for us.
What do you dislike about the product?
The system can be a little confusing to set things up perfectly, but they help you through every question you have.
What problems is the product solving and how is that benefiting you?
We're able to fully track our marketing client's lead phone calls and actualize these results to the business owners we work with. Without this functionality, my job would be a lot more difficult. Many of my customers also use the platform as a way to analyze whether or not the phones are being answered in a professional manner.
Recommendations to others considering the product:
Definitely try the software.
Dialogtech is perfect for SMBs
What do you like best about the product?
The support has got to be the best feature about Dialogtech. The interface is easy to use for routine set up, but for unique tasks or questions their support team is the BEST!
What do you dislike about the product?
n/a it's a great platform and very cost effective.
What problems is the product solving and how is that benefiting you?
We have DialogTech in place for about 15 clients. The call tracking and call recording features allow us to tie strategy to goals to sales, and call tracking is a valuable tool for many businesses.
Great addition to maximize call conversions
What do you like best about the product?
The ability to use scripts or keywords to identify potential conversion opportunities missed... Simply integration with five9 and implementation time was less than two weeks.
What do you dislike about the product?
Nothing at this point - early on, launched on last 6 months...
What problems is the product solving and how is that benefiting you?
Identify increased conversion opportunities for CPC/PPC, along with id agent conversion opportunities...
Recommendations to others considering the product:
Integration with current contact center software, ability to have full 360 views of marketing efforts (Google PPC, SEO, etc)
Dialogtech Scams me
What do you like best about the product?
After 4 years of being a customer, they decided to raise their rates to $125 per account. It used to be like $10 plus phone time. I had several accounts and changed them all to Call Rail. After giving a 90 day cancellation notice by phone, they are still charging me for 2 months per their contract. Well Mongoose Metrics became Dialog Tech. No one even bothered to switch me over to the new service. BE AWARE THAT THIS COMPANY NEEDS A 60 DAY CANCELLATION NOTICE, EVEN THOUGH IT'S A MONTH TO MONTH CONTRACT. VERY DISAPPOINTED.
What do you dislike about the product?
That they have a 60 cancellation notice. Despite having a month to month contract.
What problems is the product solving and how is that benefiting you?
After They Switched to their new pricing, they suck.
Couldn't run Adwords Without It
What do you like best about the product?
SourceTrak is awesome. It allows us to easily track Adwords conversions from the many phone calls our website and Google Ads generate. Our SEO and PPC teams are able to produce some great reports using this data.
What do you dislike about the product?
The user interface could use a bit of work.
What problems is the product solving and how is that benefiting you?
The ability to measure conversion rate, cost per lead, cost per acquisition for Adwords when customers call instead of filling out a form on the website. This allows us to optimize our campaigns and lower our CPA.
Great platform for call tracking and campaign management
What do you like best about the product?
The Invoca platform has allowed us to easily track and monitor the success of our network on a campaign basis. The reporting and access to call details is quick and easy, which allows us to hunt down any issues with ease.
What do you dislike about the product?
As all campaigns are different, I wish that the system would allow you to treat them this way as well. We have issues with warm transfer campaigns due to the key prompt that is required on the inbound leg. Additionally, there are other set up issues that we have asked for but they are all or nothing solutions and not on a campaign basis.
What problems is the product solving and how is that benefiting you?
The platform has allowed us to better track, onboard and invoice all partners when generating inbound phone calls for them.
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