Invoca
InvocaReviews from AWS customer
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Good
What do you like best about the product?
The flexibility of setup. This should be enough letters.
What do you dislike about the product?
Difficulty in working with zip code locator as this tool self-removes DialogTech as a candidate for companies servicing the entire US and certainly all of North America. The upload file size is insufficient to handle all US zip codes. With 28 offices operating in 40 metro areas we exceed the file size, and must rely on DialogTech staff to upload. This slows the process and introducing human error into the set-up with each update. We used to be able to do this before DialogTech reduced the file upload size. Had this restriction been in place when we first joined we would have disqualified DialogTech as a candidate as this would have signaled to us that you were not ready to seal with national accounts. That is a shame, because your service is very good and your people are responsive. This small thing however is bigger than your team appears to think. I believe this invalidates DialogTech from companies with national reach as customers.
What problems is the product solving and how is that benefiting you?
Tracking and measuring calls to offices across the country in order to measure lead generation at the local level. Tracking keyword impacts.
Recommendations to others considering the product:
Once the zip code locator issue is resolved this would be an easy recommendation as all other elements appear to work well from a people and process standpoint.
Very forward moving capabilities, and supportive representatives
What do you like best about the product?
We enjoy the ability to track call volumes and create reports to monitor responses to our websites.
What do you dislike about the product?
No dislikes with DialogTech at this time
What problems is the product solving and how is that benefiting you?
Tracking our call volume, as well as recording calls to monitor customer service transcripts.
Great Product, Personal Service
What do you like best about the product?
Folks I have worked with at DialogTech are all top notch. The service itself is invaluable to our organization, and our Customer Success Manager, Meghan Schulthesz, is truly amazing. She constantly goes above and beyond to make us happy.
What do you dislike about the product?
My only dislikes are due to my lack of knowledge. It's an extremely robust and technical interface. Luckily for me Meghan and team have loads of patience and teach me what I need to know or put me in contact with those that can.
What problems is the product solving and how is that benefiting you?
Able to identify ROI for advertising, when local provider go down re-routing our business critical lines are a breeze.
Great service and support
What do you like best about the product?
The service is very useful for our business and whenever there was an issue the support team was quick and effective.
What do you dislike about the product?
There is not much I can complain about as any issue I had with the service it was always quickly resolved.
What problems is the product solving and how is that benefiting you?
DialogTech has been absolutely helpful with our business being able to contact our clients more efficiently and dealing with our collections process in a much more seamless way.
DialogTech Review
What do you like best about the product?
DialogTech works well with our software and very rarely has interruptions in service. Our account manager, Mitchell Avery, is incredibly helpful -- he and his team have always been super responsive to the rare issues we do have when they occur. There was even a time where we had a major issue with our entire phone system not working. Of course we blamed DialogTech at first but the issue ended up being AT&T. Mitch's team helped us quickly identify the problem and educated us on what the issue actually was and how it was affecting our system.
What do you dislike about the product?
There isn't much I dislike, the software doesn't "wow" me but it does it's job.
What problems is the product solving and how is that benefiting you?
This is our only phone service, so we rely on it heavily for revenue growth.
A Great Phone Tracking Tool For Businesses Large and Small
What do you like best about the product?
- Very cost effective platform
- Attentive and knowledgeable support and sales staff (shout to Mitchell Avery here!)
- SourceTrak feature is a nice bonus to have - for businesses that love data
- Attentive and knowledgeable support and sales staff (shout to Mitchell Avery here!)
- SourceTrak feature is a nice bonus to have - for businesses that love data
What do you dislike about the product?
- Not much to dislike about the service, but if I were to choose anything I may say that the user interface is not yet up-to-date with modern standards
What problems is the product solving and how is that benefiting you?
Phone call routing, tracking, analytics. Benefits have been that we've been achieving our goals on a cost effective basis.
Recommendations to others considering the product:
Use the customer support!
Location phone routing from toll-free number
What do you like best about the product?
The responsiveness from our account rep, Marissa Murphy.
What do you dislike about the product?
I can't think of anything that I dislike.
What problems is the product solving and how is that benefiting you?
Routing calls to the correct location based on zip code. Call transfers have improved dramatically since Marissa helped us find the right solution.
Everything we were looking for with great customer service
What do you like best about the product?
The ability to have multiple phone numbers that can be tracked, recorded and will let us know before answering where a call is coming from so we can answer accordingly. We imagined the set up would be complicated but their customer service team (and Devin Foreman) made it simple and were easy to reach any time of the day with questions.
What do you dislike about the product?
Nothing yet, the product has been everything we were looking for.
What problems is the product solving and how is that benefiting you?
Being able to use a different phone number for each ad source so we can know where our business is coming from without having to rely on the customers to tell us where they found us. We were also able to transfer vanity numbers we've purchase to our DT account and have them all combined on one platform.
Consistent Performance with Competitive Pricing
What do you like best about the product?
Competitive pricing and attentive service
What do you dislike about the product?
Not applicable. I've been happy with all aspects of the service.
What problems is the product solving and how is that benefiting you?
Achieving accurate conversion tracking, which is crucial. Call recordings are also useful for sales training and lead scoring.
Call Attribution Specialists
What do you like best about the product?
If you want to get serious about determining your actual Return On Advertising Spend, this company will help you do it. Our phone set-up is rock-solid and the call tracking reports are fantastic.
What do you dislike about the product?
Nothing. This field requires 40 characters but I have no complaints.
What problems is the product solving and how is that benefiting you?
Our pay-per-click attribution was pathetic until we hooked up with a wonderful support rep and an account rep who found out what we needed and wanted and worked with us until the set-up worked flawlessly. We recently began doing email marketing and our Dialogtech account manager was extremely helpful in ensuring that our call attribution was set up properly both for prospects calling direct from the email or visiting the site and then calling.
Recommendations to others considering the product:
I have used other call tracking companies for other clients. Dialogtech is by far the best I have experienced.
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