Invoca
InvocaReviews from AWS customer
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Overall Great Experience
What do you like best about the product?
Great customer service! Whenever we have questions/requests/challenges, our customer service rep is quick to jump in and help us out. Depending on the situation, they will resolve the request at hand themself or if needed, will forward it to someone else who is more equipped to deal with the situation. Occasionally, we contact support directly and they have been nothing but super helpful every time. Not only do we get the help we need every time, but we also appreciate the fast response time even if sometimes it is simply acknowledging our message and letting us know the team is working on the solution.
What do you dislike about the product?
The inability to quickly select source of traffic you would like tracked. Perhaps, having pre-made options that are easily selected such as Organic, Paid, Social, etc. would make the setup more smooth. However, I do need to emphasize that once you go through setting up dynamic call tracking for a different sources only a few times, it becomes relatively easy.
What problems is the product solving and how is that benefiting you?
The main advantage is the ability to close the loop on the full marketing spectrum by connecting the missing dots. With DialogTech we are able to see all the marketing channels working together, and are able to follow customer’s full journey and multiple touch points before becoming a customer. This gives us the ability to properly acknowledge each channel that played a role as we are able to track customer from the first touchpoint, when they are considered just a prospect, to the last one, when they become a customer.
Recommendations to others considering the product:
If you are looking for a reliable call tracking system which will not let you down with unexpected outages and similar issues, I would highly recommend DialogTech as we have not had any issues for over 3 years. Not only do you get the full spectrum of call tracking options which could help you answer some of the multi-channel questions you had, you also get exposure to great customer service which you can count on for help whenever you need it.
Collaborative Dedicated Support Team
What do you like best about the product?
Great user friendly tool that provides rich data to drive immediate channel/campaign level optimization. the UI interface is very intuitive from set up to reporting analytics to additional system integration. In the instances where our team can't self-serve, their support team and our account rep Marcin are hot on the case. They are incredibly responsive, and go above and beyond to find solutions to our asks.
What do you dislike about the product?
Would be great if a chat bot was available, for fast/quick support questions.
What problems is the product solving and how is that benefiting you?
Attributed calls made from digital marketing to connect investment/channel efforts against bottom line revenue.
Great Experince
What do you like best about the product?
Paul has a vast knowledge and provided great information. Very friendly and providing additional information and value to my account.
What do you dislike about the product?
none.............................................................................
What problems is the product solving and how is that benefiting you?
Paul was assisting in reviewing the account and additional features including transcriptions, source trak and display ads.
Great Partner
What do you like best about the product?
They have simple but powerful effective phone tools. They have amazing support and they will work with you to meet your needs.
What do you dislike about the product?
I wish they had a full-featured phone system.
What problems is the product solving and how is that benefiting you?
We use them for SMS and IVR.
A+ Account Lead & Growing Value For Us With New Products
What do you like best about the product?
Powerful features paired with ease of the intuitive and logical format within the platform. We derive value from phone routing, labeling, recording and call distribution. The AI features including text transcription are an added bonus and will have many use cases for us. Client Services played a key role in keeping us on board as we nearly abandonded DialogTech for a competitors platform. We are glad we stayed! We were struggling with our account person as it simply was not a good match. We voiced a concern and the head of Client Services jumped in and paired us with Jake Becker, who has been an invaluable asset. He has been instrumental in our growing the relationship and increase in value and our love for the product. We subsequently dropped the other platform and are expanding our commitment with DialogTech.
What do you dislike about the product?
Selecting the 800s is easy however a screening tool to search for patterns or numbers and or a larger pool to choose from within the dashboard would be helpful.
What problems is the product solving and how is that benefiting you?
As tech evolves within the platform we are benefiting from the tools available to drive sales and improve our conversion rate by taking action in real time. Support has been strong and available.
Recommendations to others considering the product:
Be certain you have a good account person - it will make all the difference.
Phenomenal!
What do you like best about the product?
Persistence! I had a random issue that I wasn't able to test out, and Jake and his colleagues followed up with me every couple of days to make sure the issue I was having was resolved.
What do you dislike about the product?
I don't dislike anything, but would love the ability to customize the dash with the things that I access most. For me, it is Find Me, Virtual Receptionist, and Phone Routing.
I disliked getting to the end of this survey and discovering it was requesting a screenshot of me logged into my account. Sorry, secure or not, I wouldn't share company info. The best I could do is screenshot the header with the Logout button that shows I am logged in.
I disliked getting to the end of this survey and discovering it was requesting a screenshot of me logged into my account. Sorry, secure or not, I wouldn't share company info. The best I could do is screenshot the header with the Logout button that shows I am logged in.
What problems is the product solving and how is that benefiting you?
We are able to provide our company with integrated communications across phone, text, email and they love it! It's a bonus that we are able to avoid a lot of robo-calls, and can even block numbers. We are also able to route our advertising how we'd like! I particularly love the voicemail to email feature.
Recommendations to others considering the product:
Visit the Help Center within Dialog Tech. It's a fantastic resource and really does walk you through various aspects. It's a very robust system and totally worth the time and effort to master its features!
Great Experiencce
What do you like best about the product?
The call recordings so I can go back and listen to how my team is doing on calls.
What do you dislike about the product?
That I'm not sure I'm using it to its fullest capacity
What problems is the product solving and how is that benefiting you?
Knowing where the calls are coming from has really helped me narrow in on the best marketing for my team.
Feature rich and great service
What do you like best about the product?
The DialogTech platform can do most anything you ask of it, and the Customer Success Managers work hard to implement any solution needed.
What do you dislike about the product?
The DialogTech user interface takes some time to navigate if you're not used working with it.
What problems is the product solving and how is that benefiting you?
Our marketing agency's clients utilize DialogTech to track phone calls from different marketing channels. This phone tracking allows us to attribute marketing success and allocate budgets as needed.
DialogueTech User Experience
What do you like best about the product?
The Dialogue support and sales staff have always treated me like I am their most important customer. This brings me to the conclusion that they treat each customer that way and go the extra mile to provide the best customer service available
What do you dislike about the product?
There is nothing I dislike about Dialogue Tech
What problems is the product solving and how is that benefiting you?
Customer interaction and escalating IT issues to my support team are a great benefit to the Labcorp sales team as well as clients. My support team reaches across different Mid America states and with Dialogue tech we are all joined together for phone support with our clients and sales
Great Customer Service
What do you like best about the product?
The folks at DialogTech are very helpful. It's a great (and necessary) service for accurately tracking marketing KPIs and everyone I've worked with at DialogTech was very knowledgeable.
What do you dislike about the product?
The dashboard is a little outdated. Not really a huge issue, but it made me fill out this field.
What problems is the product solving and how is that benefiting you?
We're using DialogTech to track calls from different marketing avenues.
Recommendations to others considering the product:
Reach out to them to get help!
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