Invoca
InvocaReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
602 reviews
from
External reviews are not included in the AWS star rating for the product.
B2B client leveraging for lead management to dealer network
What do you like best about the product?
robust data with easy integrations to multiple out of the box solutions as well as custom systems.
What do you dislike about the product?
On boarding process is tedious and long with a complex UI it makes for a both implementation and training for all teams.
What problems is the product solving and how is that benefiting you?
Understanding of our customers direct use of our web properities and consumer paths. Our business value within our dealer network and how best to spend our marketing dollars to support the network.
Looking Forward To Great Success
What do you like best about the product?
The customer services has been great so far. The onboarding process is thorough and very hands-on. I'm looking forward to using an enterprise level call tracking system that gives me the power to make more accurate data-driven decisions.
What do you dislike about the product?
The technical knowledge needed can be a little intimidating but once you get in the "weeds" it's like riding a bike.
What problems is the product solving and how is that benefiting you?
Campaign value beyond CPA, CPC, etc. and true attribution across all online/offline media advertising and efforts.
Recommendations to others considering the product:
Yes
Capabilities
What do you like best about the product?
Invoca has the capability to bridge the gap between marketers and call centers. Our business typically struggles with knowing what the customer does after they make a call - how did the call though? What information can we garner from that? Invoca allows insight into that post-dial information, allowing us to look at call information in a scalable way using AI.
What do you dislike about the product?
The process of onboarding our business has been quite complex. This isn't particularly specific to an issue with Invoca, but the fact that we have hundreds of locations nationwide, all of which route differently. So, it has been a lot of work to get all of our needs communicated effectively so that the system is set up correctly on the front-end.
What problems is the product solving and how is that benefiting you?
Incorrect information entry by call centers, or lack of information entry. The biggest benefit I am realizing is Invoca's ability to give us information in a digestible way. We'll be able to roll our data/information up easily so that we can cut it a variety of ways, giving us actionable insights.
Powerful platform and great insights
What do you like best about the product?
Fills the missing gap between offline conversion data and marketing attribution. Lots of exciting features down the road and easy implementation. Great communication from the account team as well
What do you dislike about the product?
Pricing could be more competitive as well as pricing for extras.
What problems is the product solving and how is that benefiting you?
Attribution between paid and organic channels to call center sales performance.
Recommendations to others considering the product:
Go in evaluating all options and understand where the platform fits in the landscape
Good information, interesting topics
What do you like best about the product?
Physical explanations of how the tool works and practical uses by clients
What do you dislike about the product?
some examples were in current implementation or not fully baked
What problems is the product solving and how is that benefiting you?
Search Marketing integration
Good Tool with Great Customer Service
What do you like best about the product?
The best part of DialogTech is the customer service, they are always very responsive and knowledgeable.
What do you dislike about the product?
Although DialogTech offers a great option for call tracking and reporting, the interface is not very intuitive. The interface is also limited to the number of user permissions that we can provide.
What problems is the product solving and how is that benefiting you?
We utilize DialogTech for call tracking as well as their reporting features.
Killer tracking tool and get your cell phone number OFF marketing pieces
What do you like best about the product?
Easy to track ROI on marketing and hold team accountable for inbound calls
What do you dislike about the product?
Sometimes connectivity but nothing in general
What problems is the product solving and how is that benefiting you?
Number off of marketing
Recommendations to others considering the product:
Killer product for tracking inbound leads
Business Changer
What do you like best about the product?
This service is a must have if you are running your own business
What do you dislike about the product?
There is nothing I dislike about this product
What problems is the product solving and how is that benefiting you?
Call routing, call tracking
Excellent service! Delivers on the needs of our small business.
What do you like best about the product?
The ease of accessing the recordings and modifying call schedule.
What do you dislike about the product?
While the system is more robust than we need, it can appear somewhat complicated for users.
What problems is the product solving and how is that benefiting you?
Greater ability to track marketing efforts. Recordings are good for coaching conversion.
Recommendations to others considering the product:
Talk to Andrew. He will break it down and deliver great support.
Does what its supposed to do!
What do you like best about the product?
The call routing and call recording functionality.
What do you dislike about the product?
That it doesn't link through an API with my real estate lead generation software.
What problems is the product solving and how is that benefiting you?
Call distribution, call tracking, protecting company dollar and lead sourcing.
Recommendations to others considering the product:
More integration with other systems
showing 411 - 420