Invoca
InvocaReviews from AWS customer
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Great experience in the over four years I have been using Invoca as an Account Manager
What do you like best about the product?
Very easy and understandable reporting. Quick support response time. Widely used among our publishers. Our affiliates very often have experience using Invoca prior to getting approved to RingPartner.
What do you dislike about the product?
That for our variable rate campaigns, the amount paid automatically goes to "Up to $21". I would love to be able to change this feature to accurately reflect the max amount they can get paid.
Being able to let our publishers view whether or not a call was a repeat call.
Being able to let our publishers view whether or not a call was a repeat call.
What problems is the product solving and how is that benefiting you?
Accurately tracking phone calls. Hosting our campaigns in a seamless and organized way. Very user friendly platform.
Recommendations to others considering the product:
If you need to track calls and campaigns, I would recommend this platform.
I use Invoca to track details on campaigns and view syndicated reporting
What do you like best about the product?
I find the dashboard helpful for a snapshot. I also like using invoca to reference the campaign details. Also to see what syndicated partners have to offer.
What do you dislike about the product?
Jumping from syndicated campaigns to our company portal can be a bit inconsistent.
What problems is the product solving and how is that benefiting you?
I don't really use it for solve issues other than some reporting.
Recommendations to others considering the product:
It's pretty expensive. Rate reductions would be fantastic.
Invoca is Great!
What do you like best about the product?
Invoca is an great platform that is very easy to navigate. Reporting options are very informative
What do you dislike about the product?
I can't say that I dislike anything about the platform
What problems is the product solving and how is that benefiting you?
Reporting issues and call tracking
A most have tool for call tracking
What do you like best about the product?
In depth call tracking abilities. It not only tells you that somebody called, but the duration and if the customer had an action, like purchasing or getting transfer to a different agent.
What do you dislike about the product?
UI could be more customizable. Reports are a bit confusing. I would like to be able to create more visual reports/dashboards.
What problems is the product solving and how is that benefiting you?
Need to track calls to our call center that are transferred to an attorney. Invoca lets me track these calls and pass the integration to my SEM management platform for optimization.
Recommendations to others considering the product:
Integrates with multiple different partners, like Kenshoo, Salesforce, Facebook, etc.
Efficient, clean platform
What do you like best about the product?
Navigation and over all user experience on invoca is easy to maneuver.
What do you dislike about the product?
There should be column settings per client and campaign as i often spend a good amount of time change my columns as different clients require different columns when reporting
What problems is the product solving and how is that benefiting you?
THe business problems we solve are call reporting and how granular they can get.
Easy Implementation
What do you like best about the product?
Invoca was really simple to implement on our site. We deployed the JS snippet via DTM and were up and running in no time.
What do you dislike about the product?
The implementation with Adobe Analytics wasn't as simple as I would have hoped for.
What problems is the product solving and how is that benefiting you?
Tracking previously unknown marketing channel sources of phone calls. Being able to properly attribute call data has been valuable.
Great Tool
What do you like best about the product?
Ability to dive into where calls are coming from
What do you dislike about the product?
Sometimes it is a bit of a goose change trying to find origin from a call
What problems is the product solving and how is that benefiting you?
Clients being able to connect call centers and visibility into where calls are coming from. Able to sort calls based on validity and later
Recommendations to others considering the product:
Make sure you have the call center supported and the bandwidth to handle lots of calls!
Evariant Review
What do you like best about the product?
Customer support, support portal, ease of use, UI, Reporting features
What do you dislike about the product?
There is nothing that I dislike at this point
What problems is the product solving and how is that benefiting you?
Call tracking for healthcare clients. Biggest benefit over previous vendor is ability to track calls back to a specific asset such as a keyword, social or display ad. Benefitsthat we're excited to test would be salesforce integration.
Senior Account Manager
What do you like best about the product?
easy reporting whether that be layout or the filtering abilities.
Easy to make changes on a campaign level and once you figure out how to create offers its quite easy
real time reporting is also great especially dealing with clients who need reporting fast and accurate
Easy to make changes on a campaign level and once you figure out how to create offers its quite easy
real time reporting is also great especially dealing with clients who need reporting fast and accurate
What do you dislike about the product?
would love a list of what publishers can see and what the admins can see. have had issues when someone doesn't see calls are repeats but I do. I have definitely checked and asked and been told its not available.
triggers would be cool. Campaign or publisher earns more or drops you get a notification.
triggers would be cool. Campaign or publisher earns more or drops you get a notification.
What problems is the product solving and how is that benefiting you?
Client needs with reporting and stats to ensure they are growing or addressing the dips.
It has been a great transition to Invoca!
What do you like best about the product?
The signal AI data is great to have and is very beneficial to our customers. It allows us to truly see how a call is handled and what are good quality calls.
What do you dislike about the product?
Getting local numbers has been a challenge for some areas. I also do not like that we cannot set an end date at the promo number level.
What problems is the product solving and how is that benefiting you?
We are solving the need to making tracking more a foundation of doing business with us as the cost is a fraction of what it use to be for accounts. We also can continue to grow our signals as the customer becomes more and more educated.
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