Invoca
InvocaReviews from AWS customer
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Great Partner
What do you like best about the product?
They have simple but powerful effective phone tools. They have amazing support and they will work with you to meet your needs.
What do you dislike about the product?
I wish they had a full-featured phone system.
What problems is the product solving and how is that benefiting you?
We use them for SMS and IVR.
A+ Account Lead & Growing Value For Us With New Products
What do you like best about the product?
Powerful features paired with ease of the intuitive and logical format within the platform. We derive value from phone routing, labeling, recording and call distribution. The AI features including text transcription are an added bonus and will have many use cases for us. Client Services played a key role in keeping us on board as we nearly abandonded DialogTech for a competitors platform. We are glad we stayed! We were struggling with our account person as it simply was not a good match. We voiced a concern and the head of Client Services jumped in and paired us with Jake Becker, who has been an invaluable asset. He has been instrumental in our growing the relationship and increase in value and our love for the product. We subsequently dropped the other platform and are expanding our commitment with DialogTech.
What do you dislike about the product?
Selecting the 800s is easy however a screening tool to search for patterns or numbers and or a larger pool to choose from within the dashboard would be helpful.
What problems is the product solving and how is that benefiting you?
As tech evolves within the platform we are benefiting from the tools available to drive sales and improve our conversion rate by taking action in real time. Support has been strong and available.
Recommendations to others considering the product:
Be certain you have a good account person - it will make all the difference.
Phenomenal!
What do you like best about the product?
Persistence! I had a random issue that I wasn't able to test out, and Jake and his colleagues followed up with me every couple of days to make sure the issue I was having was resolved.
What do you dislike about the product?
I don't dislike anything, but would love the ability to customize the dash with the things that I access most. For me, it is Find Me, Virtual Receptionist, and Phone Routing.
I disliked getting to the end of this survey and discovering it was requesting a screenshot of me logged into my account. Sorry, secure or not, I wouldn't share company info. The best I could do is screenshot the header with the Logout button that shows I am logged in.
I disliked getting to the end of this survey and discovering it was requesting a screenshot of me logged into my account. Sorry, secure or not, I wouldn't share company info. The best I could do is screenshot the header with the Logout button that shows I am logged in.
What problems is the product solving and how is that benefiting you?
We are able to provide our company with integrated communications across phone, text, email and they love it! It's a bonus that we are able to avoid a lot of robo-calls, and can even block numbers. We are also able to route our advertising how we'd like! I particularly love the voicemail to email feature.
Recommendations to others considering the product:
Visit the Help Center within Dialog Tech. It's a fantastic resource and really does walk you through various aspects. It's a very robust system and totally worth the time and effort to master its features!
Great Experiencce
What do you like best about the product?
The call recordings so I can go back and listen to how my team is doing on calls.
What do you dislike about the product?
That I'm not sure I'm using it to its fullest capacity
What problems is the product solving and how is that benefiting you?
Knowing where the calls are coming from has really helped me narrow in on the best marketing for my team.
Feature rich and great service
What do you like best about the product?
The DialogTech platform can do most anything you ask of it, and the Customer Success Managers work hard to implement any solution needed.
What do you dislike about the product?
The DialogTech user interface takes some time to navigate if you're not used working with it.
What problems is the product solving and how is that benefiting you?
Our marketing agency's clients utilize DialogTech to track phone calls from different marketing channels. This phone tracking allows us to attribute marketing success and allocate budgets as needed.
DialogueTech User Experience
What do you like best about the product?
The Dialogue support and sales staff have always treated me like I am their most important customer. This brings me to the conclusion that they treat each customer that way and go the extra mile to provide the best customer service available
What do you dislike about the product?
There is nothing I dislike about Dialogue Tech
What problems is the product solving and how is that benefiting you?
Customer interaction and escalating IT issues to my support team are a great benefit to the Labcorp sales team as well as clients. My support team reaches across different Mid America states and with Dialogue tech we are all joined together for phone support with our clients and sales
Great Customer Service
What do you like best about the product?
The folks at DialogTech are very helpful. It's a great (and necessary) service for accurately tracking marketing KPIs and everyone I've worked with at DialogTech was very knowledgeable.
What do you dislike about the product?
The dashboard is a little outdated. Not really a huge issue, but it made me fill out this field.
What problems is the product solving and how is that benefiting you?
We're using DialogTech to track calls from different marketing avenues.
Recommendations to others considering the product:
Reach out to them to get help!
Good
What do you like best about the product?
The flexibility of setup. This should be enough letters.
What do you dislike about the product?
Difficulty in working with zip code locator as this tool self-removes DialogTech as a candidate for companies servicing the entire US and certainly all of North America. The upload file size is insufficient to handle all US zip codes. With 28 offices operating in 40 metro areas we exceed the file size, and must rely on DialogTech staff to upload. This slows the process and introducing human error into the set-up with each update. We used to be able to do this before DialogTech reduced the file upload size. Had this restriction been in place when we first joined we would have disqualified DialogTech as a candidate as this would have signaled to us that you were not ready to seal with national accounts. That is a shame, because your service is very good and your people are responsive. This small thing however is bigger than your team appears to think. I believe this invalidates DialogTech from companies with national reach as customers.
What problems is the product solving and how is that benefiting you?
Tracking and measuring calls to offices across the country in order to measure lead generation at the local level. Tracking keyword impacts.
Recommendations to others considering the product:
Once the zip code locator issue is resolved this would be an easy recommendation as all other elements appear to work well from a people and process standpoint.
Very forward moving capabilities, and supportive representatives
What do you like best about the product?
We enjoy the ability to track call volumes and create reports to monitor responses to our websites.
What do you dislike about the product?
No dislikes with DialogTech at this time
What problems is the product solving and how is that benefiting you?
Tracking our call volume, as well as recording calls to monitor customer service transcripts.
Great Product, Personal Service
What do you like best about the product?
Folks I have worked with at DialogTech are all top notch. The service itself is invaluable to our organization, and our Customer Success Manager, Meghan Schulthesz, is truly amazing. She constantly goes above and beyond to make us happy.
What do you dislike about the product?
My only dislikes are due to my lack of knowledge. It's an extremely robust and technical interface. Luckily for me Meghan and team have loads of patience and teach me what I need to know or put me in contact with those that can.
What problems is the product solving and how is that benefiting you?
Able to identify ROI for advertising, when local provider go down re-routing our business critical lines are a breeze.
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