Invoca
InvocaReviews from AWS customer
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Simple to use once you learn where to find what you're looking for
What do you like best about the product?
It is very easy to obtain a trackable number for a campaign and the reporting is very simple and get you what you need to know without all the clutter.
What do you dislike about the product?
It is difficult to find things because either the item you are looking for has moved or it was renamed and no notice was given.
What problems is the product solving and how is that benefiting you?
We are able to accurately determine which campaigns drive more call traffic. Because of this, we have been able to zone in on the campaigns that have driven the most traffic and therefore more business.
Recommendations to others considering the product:
Take the time to learn where things are located and don't be afraid to reach out for help. The team is great and very helpful.
Great customer service + ability to pivot
What do you like best about the product?
The part I like about DT most is the willingness to try new things, and do custom work. DT does not limit customers to its platform but is willing to work with them to try new things. DT also provides excellent account service/support and is quick to respond and troubleshoot.
What do you dislike about the product?
The platform has some limitations in terms of ease of use (not entirely intuitive). There is some room for improvement with data visualization. It would also be nice to be able to set alerts within the platform.
That said, the platform has come a long way in the previous 24 months, and I expect the progress to continue.
That said, the platform has come a long way in the previous 24 months, and I expect the progress to continue.
What problems is the product solving and how is that benefiting you?
Dialogtech allows us to do call attribution better for our pay per call campaigns.
You can't beat evolving technology and personalized service!
What do you like best about the product?
The knowledge and hands on, always available service that we get from our account manager Jake Becker!
What do you dislike about the product?
Overall a great service so there isn't anything I dislike.
What problems is the product solving and how is that benefiting you?
Full tracking and integrations with our marketing platforms and website are the reasons why your service is so important to us
Recommendations to others considering the product:
Make sure you have full control of your website and try to learn how to use their system to get the most out of it.
Pretty good automated calling company
What do you like best about the product?
The website is very user friendly and easy to navigate.
What do you dislike about the product?
I don't dislike anything about it. All of our office personnel like it.
What problems is the product solving and how is that benefiting you?
None! We use it to contact all of our vendors every month.
Functional but unpolished
What do you like best about the product?
DialogTech does what it's meant to do. It's easy to export the call logs with all the required metadata. Simple enough to buy numbers.
What do you dislike about the product?
There are many report types with non-descriptive names. Sometimes the names change without warning. Moving numbers between pools is a hassle and overall the UI doesn't feel polished or optimized for UX.
What problems is the product solving and how is that benefiting you?
We're tracking how many calls we receive from each marketing campaign.
Solved a business need
What do you like best about the product?
We primarily use Dialogtech for the phone routing capabilities. Dialogtech allows us to set this up with relative eases and provides many different customization's including whisper text, the option to record calls, hold music, and phone # distribution order.
What do you dislike about the product?
It's not the most intuitive platform to use. Once you find your way around it's easy enough. Part of this is just attributed to the volume of things you can accomplish in it.
What problems is the product solving and how is that benefiting you?
We primarily use Dialogtech for the phone routing capabilities. With the launch of a pilot program, our clients were saying it would be beneficial to be able to ring out to a list of people so that one was guaranteed to answer. In the last year we have created dozens of phone routing distribution lists through Dialogtech.
Recommendations to others considering the product:
Perhaps rename some of the tool bar options at the top of the home screen to make it more intuitive
Director of Digital Marketing
What do you like best about the product?
Set up seemed to go smoothly. Although most of it was covered by the 3rd party agency I was working with.
What do you dislike about the product?
I was connected to DialogTech via a 3rd party digital agency for HIPAA compliant call recording. When that third party had to drop my account because my non-profit wasn't meeting their new minimum spend threshold, I was stuck paying DialogTech even though I was unable to use their services.
What problems is the product solving and how is that benefiting you?
Learning what adjustments and optimizations need to be made to online ads. However, I'm currently unable to use their services...I'm just paying for them.
Recommendations to others considering the product:
Beware of the contract terms and things that might be out of your control.
Phone Failover for our Dispatch center.
What do you like best about the product?
I like the ability to quickly create a call tree in an emergency situation. We can tell the software to call a group of numbers given to us and fail our calls quickly. We just need to forward a key number and things are working right away. We have our account on standby so we are just charged a small fee per month and then when we failover we pay per minute.
What do you dislike about the product?
The cost. I wish it were cheaper per minute to operate, but since we use it for failover it does the job.
What problems is the product solving and how is that benefiting you?
We need a place for our calls to land when any of our sites are down and this allows us to use the PSTN to route calls anywhere.
Recommendations to others considering the product:
Just pay attention to the cost per minute.
DialogTech is an instant win for marketers
What do you like best about the product?
Implementation takes no downtime or hardware commitment. it's an easy add-on for any configuration, any system.
What do you dislike about the product?
Only the fact that it's not integrated - which isn't much of a problem because it is fully-featured, but it just means my users have a different place to go when using the call distributor feature.
What problems is the product solving and how is that benefiting you?
marketing channel tracking is the biggest win, but also distributing inbound calls to the right agent to handle the situation. It's easy to setup custom tagging and real-time call forms.
Recommendations to others considering the product:
If you don't have the required functions today from your phone provider to do inbound call tacking and custom tagging, strongly consider adding on Dialogtech
A very comprehensive solution for phone tracking
What do you like best about the product?
Customer support and the reliability of the technology. Team is very responsive, no issues on the technology. Easy to setup forwarding of the numbers.
What do you dislike about the product?
Dashboard is a little confusing. compared to other competitors.
What problems is the product solving and how is that benefiting you?
We use websites that have call tracking. Great tool to know where your revenue is coming from. In marketing, segmentation is important so you can guage your overall channel mix and make business decisions.
Recommendations to others considering the product:
Change up the dashboard. It is confusing compared to other products.
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