Invoca
InvocaReviews from AWS customer
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Solid product, great customer service, fair pricing
What do you like best about the product?
Customer service is very quick and reliable. They offer many advanced capabilities and are constantly improving and expanding.
What do you dislike about the product?
Backend interface is not super user friendly.
What problems is the product solving and how is that benefiting you?
Call tracking for digital advertising clients. Benefit from optimized campaigns based on lead attribution to the keyword level and call recordings to train client's on customer service.
Bringing unique value to call tracking
What do you like best about the product?
DialogTech has assisted us in bringing a new view to our call tracking data. We are able to use the data received from the platform and apply it to our prioritization and business strategies. Overall, the team at DT have been great in assisting my team understand the data and enhance the performance of our account. Looking forward to what DT can bring next.
What do you dislike about the product?
Not much in the way of the platform. We need to continue to evolve and learn how to best use the data.
What problems is the product solving and how is that benefiting you?
Understanding the value of our toll free numbers based on campaign as well as what third party partners are gaining the most value.
Conversations are conversions
What do you like best about the product?
Dialogtech:
- is easy to install
- is easy to add tracking numbers (local and national)
- has a great support team
- has a robust roadmap for new functions and features
- is easy to install
- is easy to add tracking numbers (local and national)
- has a great support team
- has a robust roadmap for new functions and features
What do you dislike about the product?
Would love a better interface for the admin, but once you get to know where things are it's pretty intuitive.
What problems is the product solving and how is that benefiting you?
The main business problems we have been solving for are 1) understanding what campaigns are driving calls for us from a national and local perspective; 2) being able to listen to the calls for quality and coaching, and 3) use these insights to improve our paid media campaigns.
The benefits have been tremendous. We are using Conversation Intelligence to quickly understand the context of a call without listening to a large call volume every month and manually score each call.
We use Dialogtech in tandem with a Call Center. This helps us better understand how to improve the call center agents performance and work with local teams to improve the types of calls we are getting.
The benefits have been tremendous. We are using Conversation Intelligence to quickly understand the context of a call without listening to a large call volume every month and manually score each call.
We use Dialogtech in tandem with a Call Center. This helps us better understand how to improve the call center agents performance and work with local teams to improve the types of calls we are getting.
Great for call tracking and analytics
What do you like best about the product?
We use dialogtech to effortlessly route and track hundreds of numbers for our 24/7/365 operations. They make it easy to create call routing and scheduling rules and the reporting is great. Salesforce.com integration was easy and lets us view call details inside salesforce.com as well.
What do you dislike about the product?
Not the cheapest solutions, but we find they create enough value in the call reporting and management that it's worth it.
What problems is the product solving and how is that benefiting you?
The problem of needing to track and report on call volumes and activity by number and source was solved with DialogTech.
DialogTech is a great call tracking tool
What do you like best about the product?
I love being able to easily label individual locations to be able to determine call volume on a daily and monthly basis.
What do you dislike about the product?
There can be instances where the user experience is a bit wonky. For example, ensuring that call recording is also set up for your call extensions as well as your direct numbers themselves should be automatic.
What problems is the product solving and how is that benefiting you?
Solving customer service issues to identify, determine FAQs through call listening and determining call volume by location
Great product, reliable service, easy to setup
What do you like best about the product?
Very helpful for call tracking and analytics, allows us to personalize the inbound caller experience and direct them to the right person, and we record calls to use for sales training
What do you dislike about the product?
Not too much to dislike, just had to work with internal staff who used to answer phone to get them to trust that the inbound calls were getting to the right people
What problems is the product solving and how is that benefiting you?
Provide a better experience for our customers, free up time of admin staff who used to answer phones, track what marketing source calls are originating from
Recommendations to others considering the product:
Very easy to setup and administer, good for all types of companies who's needs range from very basic to very complex call tracking and routing
Get's the job done
What do you like best about the product?
I like that dialogtech's the margin of error of the call tracking is low, that dialogtech is easy to implement on the website, and that the reporting options are wide and varied.
In general, dialogtech also has good documentation on its website. Also, though I have not used the advanced product features, I like the fact that dialogtech is investing on improving the product. It makes me confident that I can continue to rely on them in the future for any website call tracking needs.
In general, dialogtech also has good documentation on its website. Also, though I have not used the advanced product features, I like the fact that dialogtech is investing on improving the product. It makes me confident that I can continue to rely on them in the future for any website call tracking needs.
What do you dislike about the product?
There are no good instructions for the API. Only one language available also. Also, the report names change every now and then and we are not notified so that can be confusing sometimes.
I don't like how in the review we are being forced to write so much. You are just forcing me to think more about the things I don't like about the product.
I don't like how in the review we are being forced to write so much. You are just forcing me to think more about the things I don't like about the product.
What problems is the product solving and how is that benefiting you?
We use dialogtech to identify what marketing channels are driving phone calls on our website. Dialogtech enable us to improve our marketing channels efficiency and as such achieve our KPI targets.
We also use to test how different pages drive phone calls. For example, different pages will have different dialogtech numbers assigned to them. We can then check what pages are getting the most phone calls and if they sources are organic or paid.
We also use to test how different pages drive phone calls. For example, different pages will have different dialogtech numbers assigned to them. We can then check what pages are getting the most phone calls and if they sources are organic or paid.
Recommendations to others considering the product:
It does get the job done and the UI is very good. I haven't tried the advanced features and the API is not the best but Dialogtech has the basics down.
We use DialogTech for our Call Tracking platform to track calls for our PPC clients
What do you like best about the product?
Aside from being a complete and user-friendly platform, the DialogTech support team continually goes above and beyond for us. They've proven to be an absolute pleasure to work with and always act with our best interest in mind.
What do you dislike about the product?
I'm only typing something in this field because I'm forced to, but really all of our experiences thus far have been positive.
What problems is the product solving and how is that benefiting you?
We use DialogTech to track and record phone calls for our clients. Their reporting shows us all of the data needed to be able to show our clients how effective their advertising is. We rely heavily on the features and reporting within DialogTech for us to be able to show value for our clients.
Excellent customer service
What do you like best about the product?
My account manager is fantastic, and the customer service really makes integrating the products into our business processes seamless. This was really a very high selling point for me when searching for a solution and helped guide our final decision versus other competitors.
What do you dislike about the product?
The transcriptions really need to be improved. Especially for my business, we are a niche industry with lots of industry specific language, and our customer base is from several different regions, so transcriptions are often inaccurate and leave a lot to be desired.
What problems is the product solving and how is that benefiting you?
For decades, we had no way of knowing exactly how customers were finding us, spending hundreds of thousands on print ads and not being able to faithfully measure their impact and effectiveness. Inbound call tracking with Dialogtech changed that.
Recommendations to others considering the product:
I considered several other solutions, and Dialogtech was able to compete with anyone based on price alone, and their customer service put them over the top.
Great product that digitizes analog outcomes and makes them actionable.
What do you like best about the product?
We have finally moved beyond just making our phone ring and hoping that a call over a certain length was a sales call. Now we not only know if the call was a sales call or not but where they came from and what they did to replicate and increase sales call volume and eliminate wasted time and money.
What do you dislike about the product?
Different parts of the system do not tie together as easily as they should. Feels like different teams created them.
What problems is the product solving and how is that benefiting you?
We've improved the customer experience by dynamically routing calls to the best option for the customer.
We've increased conversion rates from calls over 20% by getting insights into where calls are not being answered.
We've increased conversion rates on our site and advertising by knowing what pages/ads drive sales calls vs non sales calls.
We've increased conversion rates from calls over 20% by getting insights into where calls are not being answered.
We've increased conversion rates on our site and advertising by knowing what pages/ads drive sales calls vs non sales calls.
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