Invoca
InvocaReviews from AWS customer
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Powerful platform and great insights
What do you like best about the product?
Fills the missing gap between offline conversion data and marketing attribution. Lots of exciting features down the road and easy implementation. Great communication from the account team as well
What do you dislike about the product?
Pricing could be more competitive as well as pricing for extras.
What problems is the product solving and how is that benefiting you?
Attribution between paid and organic channels to call center sales performance.
Recommendations to others considering the product:
Go in evaluating all options and understand where the platform fits in the landscape
Good information, interesting topics
What do you like best about the product?
Physical explanations of how the tool works and practical uses by clients
What do you dislike about the product?
some examples were in current implementation or not fully baked
What problems is the product solving and how is that benefiting you?
Search Marketing integration
Good Tool with Great Customer Service
What do you like best about the product?
The best part of DialogTech is the customer service, they are always very responsive and knowledgeable.
What do you dislike about the product?
Although DialogTech offers a great option for call tracking and reporting, the interface is not very intuitive. The interface is also limited to the number of user permissions that we can provide.
What problems is the product solving and how is that benefiting you?
We utilize DialogTech for call tracking as well as their reporting features.
Killer tracking tool and get your cell phone number OFF marketing pieces
What do you like best about the product?
Easy to track ROI on marketing and hold team accountable for inbound calls
What do you dislike about the product?
Sometimes connectivity but nothing in general
What problems is the product solving and how is that benefiting you?
Number off of marketing
Recommendations to others considering the product:
Killer product for tracking inbound leads
Business Changer
What do you like best about the product?
This service is a must have if you are running your own business
What do you dislike about the product?
There is nothing I dislike about this product
What problems is the product solving and how is that benefiting you?
Call routing, call tracking
Excellent service! Delivers on the needs of our small business.
What do you like best about the product?
The ease of accessing the recordings and modifying call schedule.
What do you dislike about the product?
While the system is more robust than we need, it can appear somewhat complicated for users.
What problems is the product solving and how is that benefiting you?
Greater ability to track marketing efforts. Recordings are good for coaching conversion.
Recommendations to others considering the product:
Talk to Andrew. He will break it down and deliver great support.
Does what its supposed to do!
What do you like best about the product?
The call routing and call recording functionality.
What do you dislike about the product?
That it doesn't link through an API with my real estate lead generation software.
What problems is the product solving and how is that benefiting you?
Call distribution, call tracking, protecting company dollar and lead sourcing.
Recommendations to others considering the product:
More integration with other systems
Overall Great Experience
What do you like best about the product?
Great customer service! Whenever we have questions/requests/challenges, our customer service rep is quick to jump in and help us out. Depending on the situation, they will resolve the request at hand themself or if needed, will forward it to someone else who is more equipped to deal with the situation. Occasionally, we contact support directly and they have been nothing but super helpful every time. Not only do we get the help we need every time, but we also appreciate the fast response time even if sometimes it is simply acknowledging our message and letting us know the team is working on the solution.
What do you dislike about the product?
The inability to quickly select source of traffic you would like tracked. Perhaps, having pre-made options that are easily selected such as Organic, Paid, Social, etc. would make the setup more smooth. However, I do need to emphasize that once you go through setting up dynamic call tracking for a different sources only a few times, it becomes relatively easy.
What problems is the product solving and how is that benefiting you?
The main advantage is the ability to close the loop on the full marketing spectrum by connecting the missing dots. With DialogTech we are able to see all the marketing channels working together, and are able to follow customer’s full journey and multiple touch points before becoming a customer. This gives us the ability to properly acknowledge each channel that played a role as we are able to track customer from the first touchpoint, when they are considered just a prospect, to the last one, when they become a customer.
Recommendations to others considering the product:
If you are looking for a reliable call tracking system which will not let you down with unexpected outages and similar issues, I would highly recommend DialogTech as we have not had any issues for over 3 years. Not only do you get the full spectrum of call tracking options which could help you answer some of the multi-channel questions you had, you also get exposure to great customer service which you can count on for help whenever you need it.
Collaborative Dedicated Support Team
What do you like best about the product?
Great user friendly tool that provides rich data to drive immediate channel/campaign level optimization. the UI interface is very intuitive from set up to reporting analytics to additional system integration. In the instances where our team can't self-serve, their support team and our account rep Marcin are hot on the case. They are incredibly responsive, and go above and beyond to find solutions to our asks.
What do you dislike about the product?
Would be great if a chat bot was available, for fast/quick support questions.
What problems is the product solving and how is that benefiting you?
Attributed calls made from digital marketing to connect investment/channel efforts against bottom line revenue.
Great Experince
What do you like best about the product?
Paul has a vast knowledge and provided great information. Very friendly and providing additional information and value to my account.
What do you dislike about the product?
none.............................................................................
What problems is the product solving and how is that benefiting you?
Paul was assisting in reviewing the account and additional features including transcriptions, source trak and display ads.
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