Invoca
InvocaReviews from AWS customer
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Great Show
What do you like best about the product?
the networking and the people were the best part
What do you dislike about the product?
nothing that i can think of at the moment
What problems is the product solving and how is that benefiting you?
sourcing a reliable call platform with a good network
So far so good!
What do you like best about the product?
I enjoy how Invoca is technologically focused on the future of AI and data management. They have a lot of case studies that have proven the importance of the Invoca product.
What do you dislike about the product?
Seems like they cant make easy adjustments to their platform, for example sending emails to people outside of the platform..
What problems is the product solving and how is that benefiting you?
We have been able to optimize some of our campaigns that tens to drive more service calls.
Recommendations to others considering the product:
Make sure they can feasibly get your platform configured and ask them for examples where they have done so previously.
The best way for phone call attribution
What do you like best about the product?
Flexibility in the way you use campaigns and how easy it is to get attribution
What do you dislike about the product?
Some of the UI could be improved and there's some advanced things we'd like to do with hierarchies and multiple organizations but most of that won't affect many users
What problems is the product solving and how is that benefiting you?
ROI for our campaigns is now more complete. We get a better picture of which campaigns drive results via phone or form fills. It's nice to have this level of visibility.
Our experience with Invoca
What do you like best about the product?
We like that we are able to provide attributions and performance insight into offline channels.
What do you dislike about the product?
Upgrading from professional to enterprise levels has proven to be difficult.
What problems is the product solving and how is that benefiting you?
Attribution, optimization.
Recommendations to others considering the product:
If you want closed loop reporting Invoca is the leader in the space. Invoca has seemless integrations with major players in the space.
Invoca aids in Performance Marketing ease
What do you like best about the product?
tracking capabilities, functionality and transparency
What do you dislike about the product?
not much to dislike! Maybe the tech is a bit confusing considering I am sales facing!
What problems is the product solving and how is that benefiting you?
tracking, performance metrics, ROI
Great experience and product!
What do you like best about the product?
Onboarding process is a real pleasure. The team helping us implement the solution is knowledgeable and really thrives to make the process as efficient as it can be.
What do you dislike about the product?
I haven't yet found anything that I dislike about this solution.
What problems is the product solving and how is that benefiting you?
At least 40% of our business is still done through the phone, so with Invoca we finally get line of sight into what marketing tactics are driving these conversions.
Great platform - smarter tech
What do you like best about the product?
The ability to track the customer throughout the whole journey and prequalify them at the time the phone rings
What do you dislike about the product?
Not much - If I were to critique anything it would be the potential for a prequalified person to have the wrong information attached to them and as a result the call center 'pitches' them on the wrong thing (or something along those lines)
What problems is the product solving and how is that benefiting you?
Multiple TFN's across multiple channels in multiple geos
B2B client leveraging for lead management to dealer network
What do you like best about the product?
robust data with easy integrations to multiple out of the box solutions as well as custom systems.
What do you dislike about the product?
On boarding process is tedious and long with a complex UI it makes for a both implementation and training for all teams.
What problems is the product solving and how is that benefiting you?
Understanding of our customers direct use of our web properities and consumer paths. Our business value within our dealer network and how best to spend our marketing dollars to support the network.
Looking Forward To Great Success
What do you like best about the product?
The customer services has been great so far. The onboarding process is thorough and very hands-on. I'm looking forward to using an enterprise level call tracking system that gives me the power to make more accurate data-driven decisions.
What do you dislike about the product?
The technical knowledge needed can be a little intimidating but once you get in the "weeds" it's like riding a bike.
What problems is the product solving and how is that benefiting you?
Campaign value beyond CPA, CPC, etc. and true attribution across all online/offline media advertising and efforts.
Recommendations to others considering the product:
Yes
Capabilities
What do you like best about the product?
Invoca has the capability to bridge the gap between marketers and call centers. Our business typically struggles with knowing what the customer does after they make a call - how did the call though? What information can we garner from that? Invoca allows insight into that post-dial information, allowing us to look at call information in a scalable way using AI.
What do you dislike about the product?
The process of onboarding our business has been quite complex. This isn't particularly specific to an issue with Invoca, but the fact that we have hundreds of locations nationwide, all of which route differently. So, it has been a lot of work to get all of our needs communicated effectively so that the system is set up correctly on the front-end.
What problems is the product solving and how is that benefiting you?
Incorrect information entry by call centers, or lack of information entry. The biggest benefit I am realizing is Invoca's ability to give us information in a digestible way. We'll be able to roll our data/information up easily so that we can cut it a variety of ways, giving us actionable insights.
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