Invoca
InvocaReviews from AWS customer
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Great Overall Value
What do you like best about the product?
Intuitive UI, agile product development, engaged CSM, outstanding uptime.
What do you dislike about the product?
so far in our 4-year partnership, we have had no significant concerns
What problems is the product solving and how is that benefiting you?
Marketing attribution, analytics, call outcome insight, call scoring, reporting
Invoca is providing us the level of data necessary to help our business
What do you like best about the product?
Signal AI and signal discovery are going to be powerful tools to help us better understand the conversations our agents are having and what drives people to our phones
What do you dislike about the product?
We would like to see a more robust reporting suite, particularly around some call metrics (such as hold times, transfers, voicemail, connected calls, etc)
What problems is the product solving and how is that benefiting you?
We're connecting our phone calls to our marketing tactics as well as gaining insight into the types of people calling and why. Hoping to see benefits as soon as we roll out!
Invoca Review
What do you like best about the product?
I like the auto number replacement for the website and tagging. Signal has improved. Call tracking in facebook is great.
What do you dislike about the product?
I would like to change the url and not have it show invoca.
What problems is the product solving and how is that benefiting you?
Call routing, website call campaign tracking, AI of calls
Recommendations to others considering the product:
It's a great platform. Every year it improves.
using invoice for our data tracking
What do you like best about the product?
it's very simple to use, works perfectly and we get huge amounts of data and be able to optimize our performances better
What do you dislike about the product?
integration costs money i really loved if it will be one time for all
What problems is the product solving and how is that benefiting you?
data tracking user issues and more
Recommendations to others considering the product:
you won't regret it
Best in Class for Call Tracking Analytics and Insights
What do you like best about the product?
Invoca provides companies with best in class tools and insights so they can make data based decisions to save money and scale. I enjoy the reporting and the ability to quickly dive in and out of different campaigns to determine success or opportunities for improvement.
What do you dislike about the product?
Like any technology, organizational change can be disruptive. If you're a large organization, you might want to consider all of your divisions that are currently using phone calls to drive sales, appointments and customer service. Invoca can help with it all. There's nothing I dislike about Invoca's platform itself.
What problems is the product solving and how is that benefiting you?
Improved insights. Predictive analytics. Data based decision making and saving money on ad spend. Their team is also best in class and helps to make the process of adoption much easier. Some of the benefits include using Signal as a predictive measure to determine call intent and saving hours upon hours of listening to phone calls to figure out the outcome.
Recommendations to others considering the product:
Take the time to think of all of the integrations currently available with Invoca. They're very serious about their partnerships, including Google, Adobe and many others. Also think about all of the TFNs you have available in all of your media and create a road map for gradually transitioning all of your call tracking to Invoca numbers. Most importantly, the team at Invoca is amazing and is there to help. Leverage them for their experience, their ability to be creative, innovative and help drive change within your organization.
Taking our business to the next level with Invoca's unmatched analytics capabilities.
What do you like best about the product?
Our company interacts with thousands of customers, clients and partners on a daily basis. Invoca has allowed us to get granular with our data to drive meaningful decisions and create immediate business impact.
What do you dislike about the product?
I have no dislikes about Invoca at this time.
What problems is the product solving and how is that benefiting you?
We are able to find deep meaning in our marketing and call data that was untapped before Invoca.
Great platform and easy to use
What do you like best about the product?
Invoca is a great platform to connect call activity to Paid Search Keywords in order to optimize spend. This provides a more complete view of customer activity to combine online and offline activity.
What do you dislike about the product?
The reporting function is a bit clunky and tasks some trial and error to get used to.
What problems is the product solving and how is that benefiting you?
Determine which paid search keywords drive call activity to get a more complete view of online and offline conversions. This allows for better spend optimization, to increase spend on keywords driving calls and decrease spend on keywords that don't.
Recommendations to others considering the product:
In many instances, it's worth implementing keyword level tracking rather than furnishing only a few numbers for source or campaign-level tracking. The additional technology costs for a larger number pool will oftentimes have a positive ROI in better campaign performance by optimizing to the keyword.
A great way to track offline conversion
What do you like best about the product?
The ability to scan conversations for potential content which we can then use as ideas for our content team and a lot of our FAQ to make sure customers questions are being addressed without having to call. This is also a way for us to get feedback on our service, our products and our overall following.
What do you dislike about the product?
Nothing yet to dislike but we are still learning about the platform and trying to see how we can integrate it with SEO & SEM to help the two truly succeed in this evolving digital landscape.
What problems is the product solving and how is that benefiting you?
We have an issue with our customers wanting to call us about a particular part before placing the order but then when they do - there is no way for that digital channel to be attributed to that order. So then you are forced to simply estimate the potential revenue. This is a huge issue for us and we plan to resolve it by tracking not only on the paid front but also SEO so that we can really gauge how the two channels are truly performing and modify them where it's needed.
Recommendations to others considering the product:
I would think about you current issues and if your customers ever call during any part of their shopping experience and how do you measure that success and also properly scale your call center. Once you have this integrated - you will finally see the potential of what you can and cannot do and how to properly scale your offering.
Good Call Platform, Customer Service Experience Has Gotten Better
What do you like best about the product?
The call platform is easy to use, and my support team is helpful.
What do you dislike about the product?
There are functionalities of reporting that could be better, and thankfully, my customer experience has improved.
What problems is the product solving and how is that benefiting you?
We're able to listen to calls to help our sales teams. We have realized the benefits of call listening with our teams.
Excellent Service & Great Partnership!
What do you like best about the product?
The direct assistance i received for 7 years via Domenic Zomok.
He has done a phenomenal job getting my team the direct support we needed.
J Bird, has been a great partner with taking ideas from myself and my team, and using them to enhance our customer experience.
He has done a phenomenal job getting my team the direct support we needed.
J Bird, has been a great partner with taking ideas from myself and my team, and using them to enhance our customer experience.
What do you dislike about the product?
Some of the team downsizing that occurred with them.
What problems is the product solving and how is that benefiting you?
Qualified calls, calls of quality, getting that info to our customers in a palatable format.
Recommendations to others considering the product:
Mimic the exact terms and requirements from the Dream Report. Integrate call scoring with the email notifications that are being sent to the customer. From there, use the custom field and house that data so that it can be downloaded, and used later. Competitions have been offering that as a service for quite some time.We need that +more to come to the market with a
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