Invoca
InvocaReviews from AWS customer
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Greatest tracking vendor in the industry
What do you like best about the product?
The customer service is bar none the best in the business. The turn around for getting back to us is amazing. The technology and innovation is ahead of all.
What do you dislike about the product?
We have only had a few instances of Uh-oh! but it has been handled in the most professional manner
What problems is the product solving and how is that benefiting you?
We no longer have to listen to thousands of calls, with the rate of accuracy we feel confident reporting back results to our accounts.
Recommendations to others considering the product:
The ease of use is amazing
Invoca conference from a developer perspective
What do you like best about the product?
I love learning about an area i have been previously unfamiliar with.
What do you dislike about the product?
I would love more technical deep dives. I would like to understand the development required behind implementing features.
What problems is the product solving and how is that benefiting you?
Lead matching, population of leads in Salesforce with marketing data.
Recommendations to others considering the product:
Perform research, especially if using SF and can have matching issues
The best and most user-friendly call tracking vendor!
What do you like best about the product?
Invoca has taken our call tracking and data reporting to a whole new level. We have access to insights that we never had before!
What do you dislike about the product?
There really isn't anything a dislike at this time. We have had a good experience so far and a lot of issues have been solved or accommodated for!
What problems is the product solving and how is that benefiting you?
At our company we work with a variety of accounts and customers. Invoca not only helps us provide them with important insights on how their marketing campaigns are performing, but it also allows us to improve our work as a marketing agency internally.
Great Solution for Phone Call Marketing Attribution
What do you like best about the product?
Being able to tie paid media efforts to phone call conversions, allowing us to optimize our spend
What do you dislike about the product?
Limited integrations besides major platforms
What problems is the product solving and how is that benefiting you?
Marketing attribution, end to end data for closed loop reporting on online to offline conversions
Invoca gave us a big step forward wit out attribution
What do you like best about the product?
We work with a company with hundreds of affiliates nationwide, so dynamic call routiing from multiple marketing channels is a huge headache. Invoca's setup specialist was able to work her way through all of our different needs and implement some complex call routing without losing a step from switching platforms. Also a big fan of the voice signals, which have allowed us to optimize our paid media towards sales calls and away from callers who are trying to reach another location or trying to adjust their appointments.
What do you dislike about the product?
We've been working with the Invoca team on a particular need to pass static phone numbers into GA for reporting purposes, which is not something Invoca offers at the moment. But it seems like we're working together to put most of a solve in place, so shoutout to the Invoca dev team.
What problems is the product solving and how is that benefiting you?
Invoca's custom data and API has been a huge benefit for ur attribution work. Our client's CRM has limited customization options so multi-touch attribution has required a very custom solution. Previously this was only possible for us to do through lead forms on their site, but by capturing custom website data with the Invoca platform and connecting to their API we're able to connect entire user journeys (website and phone) in our data warehouse and finally start to solve the multi-touch issue.
Recommendations to others considering the product:
Work very closely with your implementation specialist and be very clear and open about your needs and obstacles. They were great.
Useful tool, helpful support team
What do you like best about the product?
Hands on approach with customer support and proactive advice.
What do you dislike about the product?
Growing company means a lot of moving parts, and rotating account managers.
What problems is the product solving and how is that benefiting you?
Findings on end user distributor conversations that we didn't have any visibility on prior.
An innovative product / platform
What do you like best about the product?
The level of granularity of the software allows our team to take insights from the platform.
What do you dislike about the product?
Nothing yet, a bit of work to set up though.
What problems is the product solving and how is that benefiting you?
We get hundreds of thousands of inbound calls to our company and want to see what are the impetus for a consumer to visit us.
Great Overall Value
What do you like best about the product?
Intuitive UI, agile product development, engaged CSM, outstanding uptime.
What do you dislike about the product?
so far in our 4-year partnership, we have had no significant concerns
What problems is the product solving and how is that benefiting you?
Marketing attribution, analytics, call outcome insight, call scoring, reporting
Invoca is providing us the level of data necessary to help our business
What do you like best about the product?
Signal AI and signal discovery are going to be powerful tools to help us better understand the conversations our agents are having and what drives people to our phones
What do you dislike about the product?
We would like to see a more robust reporting suite, particularly around some call metrics (such as hold times, transfers, voicemail, connected calls, etc)
What problems is the product solving and how is that benefiting you?
We're connecting our phone calls to our marketing tactics as well as gaining insight into the types of people calling and why. Hoping to see benefits as soon as we roll out!
Invoca Review
What do you like best about the product?
I like the auto number replacement for the website and tagging. Signal has improved. Call tracking in facebook is great.
What do you dislike about the product?
I would like to change the url and not have it show invoca.
What problems is the product solving and how is that benefiting you?
Call routing, website call campaign tracking, AI of calls
Recommendations to others considering the product:
It's a great platform. Every year it improves.
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