Invoca
InvocaReviews from AWS customer
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Business Owner
What do you like best about the product?
Consistent performance and quick customer performance
What do you dislike about the product?
No single point person to discuss business issues and/or opportunites that I may not be taking advantage of with Dialogtech
What problems is the product solving and how is that benefiting you?
Provides that platform that can handle my volume.
Recommendations to others considering the product:
They can handle any volume you throw at them and customer support is very good
Invcoa, a great solution for my agency
What do you like best about the product?
I like that the Invoca platform is well put togeather. There is a clear data stucture from network to profile to campaign to promo numbers that allows our team to accurately track and measure all calls generated for our clients.
The platforms base it great, so its features "just work" regardless of how many campaigns or how little we need ot setup. Process is clear, setup is simple and repeatable, and if we ever run into issues, Invoca's support team is there for us.
The platforms base it great, so its features "just work" regardless of how many campaigns or how little we need ot setup. Process is clear, setup is simple and repeatable, and if we ever run into issues, Invoca's support team is there for us.
What do you dislike about the product?
We feel that the ringpool genratio and retention of numbers is a bit too agressive, and we need to manually "tamp down" the size of our ringpools on a weekly basis to keep them from growing too large (while still maintingina a 92%+ attribution rate)
What problems is the product solving and how is that benefiting you?
We are gaining much better attribution and reporting usinfg Invoca compared to our previous provider.
the ease of use of tehg platform has spured greater adoption, and has allowed us to upsell it to our customers as a complete call tracking solution for every aspect of their business.
the ease of use of tehg platform has spured greater adoption, and has allowed us to upsell it to our customers as a complete call tracking solution for every aspect of their business.
Great tool, easy to use!
What do you like best about the product?
The system is very user friendly. The child campaign/bundled campaign feature makes a lot of sense, and allows you to easily visualize how you want your calls routed. The ability to customize call routing and payouts by publisher, utilize the "else" feature, and effectively stack campaigns for routing makes the system overall very easy to use. Reporting is straight forward, and the cs team is always there to help out if you're ever stuck anywhere.
What do you dislike about the product?
Although the call routing feature is easy to use, it's not always as effective/intuitive as I would like. For ex, the weight settings at the bundle level don't always seem to work as they should, often times resulting in one campaign receiving a disproportionate amount of call volume. There are features within the campaign setup that could be improved as well, for instance, adding geo's to a child campaign could be a quicker process (perhaps a check box next to every state to save time).
What problems is the product solving and how is that benefiting you?
The Invoca system allows us to easily showcase our available offers to our network of affiliates, which makes promoting new campaigns very easy for our team.
Recommendations to others considering the product:
Easy to use, effective product!
Improve the flow in call follow-ups with marketing attributions.
What do you like best about the product?
In unprecedented amounts I love Dialogtech essentially for its programming based on artificial intelligence, in the same way when we mention that it is the world leader in its operation in general, which is in the analysis of calls for centralized marketing specialists, Due to its innovative design, which generates confidence since this software is totally effective according to its performance in an integrated platform, I emphasize this system, thanks to its ease of use in each report formulated, providing the correct data.
What do you dislike about the product?
In relevant and important issues that this software should acquire, it is an update in its user interface, since it is quite clumsy and slow when registering to the platform, this can be disastrous, including that it does not contain a striking illustrative design , offering little satisfaction in visual terms, in other necessary aspects that this system should obtain, it is more presence of advertising in social networks, since it is based on the branch of marketing, in order to guarantee effective work.
What problems is the product solving and how is that benefiting you?
We use Dialogtech in our organization to track all our marketing campaigns in order to promote the same advertisements in a broader way, reaching more users and thus guaranteeing a greater source of income, in addition, we use it to record phone calls to provide the better customer service with our most loyal digital individuals to the company, all thanks to the innovative artificial intelligence technology designed from this system.
Recommendations to others considering the product:
If you need more complex tools according to the follow-up of telephone calls made by your company, because Dialogtech offers the most convenient solution to satisfy your needs, providing additional functions integrated into its design, which also does the right job when referring to us. with the generation of potential clients or in electronic commerce or better called as marketing, being totally recommended and ideal for business marketers and digital agencies.
A necessary platform
What do you like best about the product?
Invoca’s in depth analytics is one of the best in the industry
What do you dislike about the product?
The onboarding process is extremely cumbersome
What problems is the product solving and how is that benefiting you?
We’re now better able to analyze the strength of the call center
Great product, awesome support
What do you like best about the product?
The ability to track offline calls. The product is very customizable (tags, signals, etc.), and the support team is awesome.
What do you dislike about the product?
Lesser support outside of North America.
What problems is the product solving and how is that benefiting you?
Being able to report actual revenue from calls and attribute back to digital channels, which was always a pain point of our business. Providing this data helps us build trust with our clients.
Recommendations to others considering the product:
Plan ahead about all the signal names and parameters it will go a long way.
brandon review
What do you like best about the product?
ai signaling of phone calls is useful, nice chart breakdowns
What do you dislike about the product?
i wish clients could download their reports more easily.
What problems is the product solving and how is that benefiting you?
helps determine which marketing pieces calls are coming from
Great Call Tracking
What do you like best about the product?
I love how granular we can see data and how quickly new call tracking numbers work as soon as they're created.
What do you dislike about the product?
I wish it were easier to make updates to marketing data and we didn't have to submit everything to support to do it for us. I also wish we could create numbers in bulk. We have had to create 800+ numbers in one sitting and it takes multiple people hours and hours of their tim.
What problems is the product solving and how is that benefiting you?
Tracking all calls for each individual office in our business.
Great product but needs modern updates.
What do you like best about the product?
The interface is the best. Customizing the backend is the best.
A lot of good features.
A lot of good features.
What do you dislike about the product?
I like every single customer service rep but reaching out to questions@invoca.com is not always answered. Tough when I need answers right away. There should be a live support chat in my opinion. Relying on getting things done in a timely fashion through email is not ideal.
What problems is the product solving and how is that benefiting you?
Been using the platform coming on 9 years.
Recommendations to others considering the product:
Know that its still the best call tracking platform on the market but with current trends pointed towards live ping trees and other various integrations, Invoca is not there yet so you may have to use other platforms to accommodate demand.
Advanced Call Routing Platform helps scale your business.
What do you like best about the product?
Invoca's real time call tracking analytics allows our company to analyze, in real time, the performance of our marketing campaigns at a very granular level. This real time data allows our team to make quick decisions on campaign changes, partner performance, data performance, and more. With the help of Invoca's incredible support team, we have been able to scale our Invoca platform over 4,000% in two years.
What do you dislike about the product?
The one item that our team would like to see is a "Ping Post" system within Invoca, similar to what you would see in a lead distribution platform. This capability would allow us to "Ping" our buyers certain data fields in real time, and they would accept or reject the call based on that data. Right now, data is not something that is easily transmitted with the calls in Invoca.
What problems is the product solving and how is that benefiting you?
The major benefit of Invoca for us is being able to see the performance of certain call-based marketing campaigns at a very granular level. Without Invoca, you cannot track your promo-number on marketing campaigns, making it difficult to see if people are reacting to your ads, and also making it difficult to see if your campaigns are resulting in profit. With Invoca, you can easily track your promo numbers, gaining insight such as geolocation of your consumers, duration of phone calls, conversion rate to a "billable" call for your buyers, and more.
Recommendations to others considering the product:
Speak with the Invoca team - They are incredibly helpful in responsive with any insight or information you are looking for. They are also very receptive to implementing new ideas from their customers, so if you have a use case you think would be beneficial for Invoca to look at, they will!
In terms of general recommendations, if you are looking to seriously scale your marketing efforts, especially in the pay per call world, look no further than Invoca.
In terms of general recommendations, if you are looking to seriously scale your marketing efforts, especially in the pay per call world, look no further than Invoca.
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