Invoca
InvocaReviews from AWS customer
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Phone marketing
What do you like best about the product?
The customer support is amazing. Quick responses.
What do you dislike about the product?
Would like to see what sources we get the best results for.
What problems is the product solving and how is that benefiting you?
Explanation of calls received. Support clarified parameters needed.
DT Excellent Partner
What do you like best about the product?
Their willingness to dive in and find a solution that fits your business, and client needs.
What do you dislike about the product?
There isn't anything that comes to mind.
What problems is the product solving and how is that benefiting you?
Call Quality, Unique Scoring Models, Dynamic Insertion on a multi level approach. Most of the benefits that we receive end up being packaged to our end user. This helps that user determine quality, and understand their place in the market.
Recommendations to others considering the product:
More custom analysis products.
DialogTech makes listening to recorded calls, and retrieving lost calls on caller ID super easy.
What do you like best about the product?
DialogTech really helps track business, and also keeps us from losing business. The platform is super easy to navigate, and has wonderful features like call recording, playback, and caller ID.
What do you dislike about the product?
Nothing to dislike. I use DialogTech everyday to listen to call recordings, track calls, and these features also help to train my marketers.
What problems is the product solving and how is that benefiting you?
Captures all missed calls, resulting in no lost business.
Recommendations to others considering the product:
DialogTech really helps with retrieving call logs, and listening to recorded calls.
Very professional and solution-focused service
What do you like best about the product?
Account and technical support is extensive and very thorough - from trying to troubleshoot a simple error to discussing long term planning for your account setup. The dashboard is intuitive and puts much of the information right at your fingertips so you are able to quickly and easily navigate and find the information you need. Technology is always a maintained to the highest industry standards and integrates easily with other tools.
What do you dislike about the product?
Some of the product/feature names seems to overlap - it is confusing at times to understand specific references or access reports and data within the account because of these overlaps.
What problems is the product solving and how is that benefiting you?
Large scale call tracking, routing and data attribution. Custom integrations for web and mobile call attribution have allowed us to seamlessly track buying activities for marketing leads.
Recommendations to others considering the product:
Far superior solution offering to other competitors in the market. Very forward thinking and attentive to changes in privacy laws, and willing to work with you to solve your unique challenges.
They have products and services I couldn't find elsewhere and top notch customer service.
What do you like best about the product?
Their support staff are easy to reach and work hard to find the best solutions.
What do you dislike about the product?
User interface is not easy to navigate across system.
What problems is the product solving and how is that benefiting you?
Cross platform services incorporated into one.
Dialogtech Review
What do you like best about the product?
I like the support and functionality of the service.
What do you dislike about the product?
nothing I can pinpoint. .
What problems is the product solving and how is that benefiting you?
figuring out which keywords are triggering PPC
Being able to scale spend knowing the roi
Being able to scale spend knowing the roi
Quick Access
What do you like best about the product?
I like being able to access our calls on a consistent basis without having to go through a lot of steps. I use the call review for quality control and training.
What do you dislike about the product?
I do not like the fact that I can not submit this form until I fill this in.
What problems is the product solving and how is that benefiting you?
Phone training is valuable. Having my team listen to themselves and each other allows for excellent, timely training. We are also able to follow up on missed lead calls which is valuable to our business growth.
Information is key
What do you like best about the product?
It is eye opening to sit through the entire experience from the perspective of the caller. How long they were on hold - the tone they were greeted with - how well we actually listened.
What do you dislike about the product?
It works as advertised. No criticism....
What problems is the product solving and how is that benefiting you?
We get a sense of how well our staff can really explain what we do.
Recommendations to others considering the product:
.Try it - it gives great insight into your customer experience.
Insights at my fingertips
What do you like best about the product?
Reporting is fast and easy. I can get a quick look at how my patients are finding us and use that information to drive decisions. Additionally, I can count on the customer service to quickly solve problems. They are extremely responsive.
What do you dislike about the product?
I do not like getting a survey EVERY time I use customer service. I have completed a few surveys, but I need a break.
What problems is the product solving and how is that benefiting you?
We are able to track our marketing efforts by medium. The information provides us valuable insights for decision making.
Great Insights
What do you like best about the product?
I like being able to set up my own signals to identify important themes throughout the calls. Very helpful with reporting.
What do you dislike about the product?
I have had issues editing reports that other people have created and shared with me. Also, I track engagement through this and I have noticed a lot of spam calls come through. It's been skewing my numbers. I am not sure if this is inevitable with any service like this.
What problems is the product solving and how is that benefiting you?
Tracking customer satisfaction and identifying themes where we can improve
Recommendations to others considering the product:
Really monitor signals to see what makes sense, especially early on. Don't wait a month to monitor how well signals are picking up on things.
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