Invoca
InvocaReviews from AWS customer
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Improve the flow in call follow-ups with marketing attributions.
What do you like best about the product?
In unprecedented amounts I love Dialogtech essentially for its programming based on artificial intelligence, in the same way when we mention that it is the world leader in its operation in general, which is in the analysis of calls for centralized marketing specialists, Due to its innovative design, which generates confidence since this software is totally effective according to its performance in an integrated platform, I emphasize this system, thanks to its ease of use in each report formulated, providing the correct data.
What do you dislike about the product?
In relevant and important issues that this software should acquire, it is an update in its user interface, since it is quite clumsy and slow when registering to the platform, this can be disastrous, including that it does not contain a striking illustrative design , offering little satisfaction in visual terms, in other necessary aspects that this system should obtain, it is more presence of advertising in social networks, since it is based on the branch of marketing, in order to guarantee effective work.
What problems is the product solving and how is that benefiting you?
We use Dialogtech in our organization to track all our marketing campaigns in order to promote the same advertisements in a broader way, reaching more users and thus guaranteeing a greater source of income, in addition, we use it to record phone calls to provide the better customer service with our most loyal digital individuals to the company, all thanks to the innovative artificial intelligence technology designed from this system.
Recommendations to others considering the product:
If you need more complex tools according to the follow-up of telephone calls made by your company, because Dialogtech offers the most convenient solution to satisfy your needs, providing additional functions integrated into its design, which also does the right job when referring to us. with the generation of potential clients or in electronic commerce or better called as marketing, being totally recommended and ideal for business marketers and digital agencies.
A necessary platform
What do you like best about the product?
Invoca’s in depth analytics is one of the best in the industry
What do you dislike about the product?
The onboarding process is extremely cumbersome
What problems is the product solving and how is that benefiting you?
We’re now better able to analyze the strength of the call center
Great product, awesome support
What do you like best about the product?
The ability to track offline calls. The product is very customizable (tags, signals, etc.), and the support team is awesome.
What do you dislike about the product?
Lesser support outside of North America.
What problems is the product solving and how is that benefiting you?
Being able to report actual revenue from calls and attribute back to digital channels, which was always a pain point of our business. Providing this data helps us build trust with our clients.
Recommendations to others considering the product:
Plan ahead about all the signal names and parameters it will go a long way.
brandon review
What do you like best about the product?
ai signaling of phone calls is useful, nice chart breakdowns
What do you dislike about the product?
i wish clients could download their reports more easily.
What problems is the product solving and how is that benefiting you?
helps determine which marketing pieces calls are coming from
Great Call Tracking
What do you like best about the product?
I love how granular we can see data and how quickly new call tracking numbers work as soon as they're created.
What do you dislike about the product?
I wish it were easier to make updates to marketing data and we didn't have to submit everything to support to do it for us. I also wish we could create numbers in bulk. We have had to create 800+ numbers in one sitting and it takes multiple people hours and hours of their tim.
What problems is the product solving and how is that benefiting you?
Tracking all calls for each individual office in our business.
Great product but needs modern updates.
What do you like best about the product?
The interface is the best. Customizing the backend is the best.
A lot of good features.
A lot of good features.
What do you dislike about the product?
I like every single customer service rep but reaching out to questions@invoca.com is not always answered. Tough when I need answers right away. There should be a live support chat in my opinion. Relying on getting things done in a timely fashion through email is not ideal.
What problems is the product solving and how is that benefiting you?
Been using the platform coming on 9 years.
Recommendations to others considering the product:
Know that its still the best call tracking platform on the market but with current trends pointed towards live ping trees and other various integrations, Invoca is not there yet so you may have to use other platforms to accommodate demand.
Advanced Call Routing Platform helps scale your business.
What do you like best about the product?
Invoca's real time call tracking analytics allows our company to analyze, in real time, the performance of our marketing campaigns at a very granular level. This real time data allows our team to make quick decisions on campaign changes, partner performance, data performance, and more. With the help of Invoca's incredible support team, we have been able to scale our Invoca platform over 4,000% in two years.
What do you dislike about the product?
The one item that our team would like to see is a "Ping Post" system within Invoca, similar to what you would see in a lead distribution platform. This capability would allow us to "Ping" our buyers certain data fields in real time, and they would accept or reject the call based on that data. Right now, data is not something that is easily transmitted with the calls in Invoca.
What problems is the product solving and how is that benefiting you?
The major benefit of Invoca for us is being able to see the performance of certain call-based marketing campaigns at a very granular level. Without Invoca, you cannot track your promo-number on marketing campaigns, making it difficult to see if people are reacting to your ads, and also making it difficult to see if your campaigns are resulting in profit. With Invoca, you can easily track your promo numbers, gaining insight such as geolocation of your consumers, duration of phone calls, conversion rate to a "billable" call for your buyers, and more.
Recommendations to others considering the product:
Speak with the Invoca team - They are incredibly helpful in responsive with any insight or information you are looking for. They are also very receptive to implementing new ideas from their customers, so if you have a use case you think would be beneficial for Invoca to look at, they will!
In terms of general recommendations, if you are looking to seriously scale your marketing efforts, especially in the pay per call world, look no further than Invoca.
In terms of general recommendations, if you are looking to seriously scale your marketing efforts, especially in the pay per call world, look no further than Invoca.
Saves your B2B Business
What do you like best about the product?
Tracking inbound calls on DM. DM tracking has always been a little hard, but nice to attribution from inbound calls.
What do you dislike about the product?
Reporting isn't as insightful as possible. Sometimes tracking can get lost. Ill look at see no inbound calls one day and then it hops up to multiple. Then itll drop back down to 0 calls.
What problems is the product solving and how is that benefiting you?
Attribution from DM campaigns, as well digital campaigns
SurVo Classic IVR
What do you like best about the product?
It is easy to configure IVR templates with complex branching and real-time notification. I like that you can put placeholders in the template and pass actual text on-the-fly when you initiate the call. That allows me to use the same template for different outbound message scenarios.
What do you dislike about the product?
I currently only use their SurVo Classic IVR. Compared to other outbound IVR solutions, I think their rates could be more competitive, but it works as expected and is part of a larger suite which may bring additional value if you need the additional features.
What problems is the product solving and how is that benefiting you?
We use outbound IVR for automated notifcations to our employees (Emergency notifications, schedule change alerts, reminders, critical incident alerts, available shift alerts, etc.) With thousands of employees to contact, it saves a lot of manpower to automate these outbound calls and track their responses.
I have been working with Dialog Tech for a short period
What do you like best about the product?
My rep seams reasonable and willing to work with us on our needs and changes
What do you dislike about the product?
I believe flexibility is key in our sector and having contracts that do not allow an out clause even after the initial contract period seams too aggressive and likely cause customers to go looking for another service.
What problems is the product solving and how is that benefiting you?
We use Dialogtech as a call tracking service which allows us to track attribution to our magazine. We have had some luck
Recommendations to others considering the product:
Make sure you understand your constrains and needs very well.
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