Invoca
InvocaReviews from AWS customer
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DialogTech is very accommodating to your needs.
What do you like best about the product?
DialogTech strives to have top-notch technology to provide to its customers.
What do you dislike about the product?
One thing I would like to see DialogTech improve on is the postal code routing for a Canadian IVR routing option.
What problems is the product solving and how is that benefiting you?
DialogTech helps us with many avenues. Our IVR phone routing system, our tracking of leads sources, and recording of calls for training and coaching purposes.
Recommendations to others considering the product:
DialogTech is a great resource to take your company to that next level for marketing and lead experience.
Dialogtech Review
What do you like best about the product?
I like the customer service + support. They are always willing to help.
What do you dislike about the product?
The reporting aspect of the system. It can be a bit confusing and I don't think it offers that many features.
What problems is the product solving and how is that benefiting you?
The problems I have solved has to do with the analytics of the numbers we have setup in dialogtech.
The benefits come with the data we analyze.
The benefits come with the data we analyze.
Reliable Partner for Phone Tracking Capabilities
What do you like best about the product?
Great support and availability from the whole team. And Global Capabilities too.
What do you dislike about the product?
Not much, the only thing would be not being able to provide service into some Asian countries. Maybe that can change in the near future?
What problems is the product solving and how is that benefiting you?
Solving the visibility gap of our Demand Generation Programs via Phone Calls. This is a very important part of our Marketing activities and visibility to Phone Calls are paramount to us.
Great customer service
What do you like best about the product?
There has never been a time when I didn't get quick and professional help with technical issues and set up.
What do you dislike about the product?
I'm not sure I can think of anything we dislike!
What problems is the product solving and how is that benefiting you?
Mostly call routing help through the virtual receptionist. The benefits we've realized is how we can customize the call routing to our needs.
Recommendations to others considering the product:
Great call routing, excellent support, easy-to-use features.
Fantastic service, very useful features
What do you like best about the product?
DialogTech's features are highly useful and they're reliable. The tracking is absolutely excellent!
What do you dislike about the product?
the system is complex because of all the functionality it offers. Great system.
What problems is the product solving and how is that benefiting you?
We route and track calls for 10 different types of companies. We don't miss any contacts and the system allows us to be 100% certain of any communication attempts from anyone. It easily allows us to follow up with those people and track all of their communications throughout their entire customer experience.
Recommendations to others considering the product:
use MercuryHub.info to unlock the full potential of Dialog Tech
Happy DialogTech Customer
What do you like best about the product?
The staff. They offer a stable platform and one of the best customer support teams around.
What do you dislike about the product?
I haven't had the opportunity to meet the team in person
What problems is the product solving and how is that benefiting you?
With the challenges of 2020 creeping into 2021 we happy DialogTech is a partner to help us pivot as needed.
Recommendations to others considering the product:
Give them a try you will not be disappointed.
DialogTech is easy to use
What do you like best about the product?
It's great to be able to track campaigns directly to dedicated phone numbers. Tech support is very helpful whenever I have any questions.
What do you dislike about the product?
Not always super intuitive but tech support is a great resource when i can't figure it out on my own.
What problems is the product solving and how is that benefiting you?
We're able to track what outreach programs are most successful based on call volume. And the ability to get local numbers is also very helpful.
Business Owner
What do you like best about the product?
Consistent performance and quick customer performance
What do you dislike about the product?
No single point person to discuss business issues and/or opportunites that I may not be taking advantage of with Dialogtech
What problems is the product solving and how is that benefiting you?
Provides that platform that can handle my volume.
Recommendations to others considering the product:
They can handle any volume you throw at them and customer support is very good
Invcoa, a great solution for my agency
What do you like best about the product?
I like that the Invoca platform is well put togeather. There is a clear data stucture from network to profile to campaign to promo numbers that allows our team to accurately track and measure all calls generated for our clients.
The platforms base it great, so its features "just work" regardless of how many campaigns or how little we need ot setup. Process is clear, setup is simple and repeatable, and if we ever run into issues, Invoca's support team is there for us.
The platforms base it great, so its features "just work" regardless of how many campaigns or how little we need ot setup. Process is clear, setup is simple and repeatable, and if we ever run into issues, Invoca's support team is there for us.
What do you dislike about the product?
We feel that the ringpool genratio and retention of numbers is a bit too agressive, and we need to manually "tamp down" the size of our ringpools on a weekly basis to keep them from growing too large (while still maintingina a 92%+ attribution rate)
What problems is the product solving and how is that benefiting you?
We are gaining much better attribution and reporting usinfg Invoca compared to our previous provider.
the ease of use of tehg platform has spured greater adoption, and has allowed us to upsell it to our customers as a complete call tracking solution for every aspect of their business.
the ease of use of tehg platform has spured greater adoption, and has allowed us to upsell it to our customers as a complete call tracking solution for every aspect of their business.
Great tool, easy to use!
What do you like best about the product?
The system is very user friendly. The child campaign/bundled campaign feature makes a lot of sense, and allows you to easily visualize how you want your calls routed. The ability to customize call routing and payouts by publisher, utilize the "else" feature, and effectively stack campaigns for routing makes the system overall very easy to use. Reporting is straight forward, and the cs team is always there to help out if you're ever stuck anywhere.
What do you dislike about the product?
Although the call routing feature is easy to use, it's not always as effective/intuitive as I would like. For ex, the weight settings at the bundle level don't always seem to work as they should, often times resulting in one campaign receiving a disproportionate amount of call volume. There are features within the campaign setup that could be improved as well, for instance, adding geo's to a child campaign could be a quicker process (perhaps a check box next to every state to save time).
What problems is the product solving and how is that benefiting you?
The Invoca system allows us to easily showcase our available offers to our network of affiliates, which makes promoting new campaigns very easy for our team.
Recommendations to others considering the product:
Easy to use, effective product!
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