Invoca
InvocaReviews from AWS customer
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Invoca
What do you like best about the product?
Excellent real time reporting. Customer Service is great.
What do you dislike about the product?
A lot of manual changes to make adjustments to set ups.
What problems is the product solving and how is that benefiting you?
Invoca allows us to route calls in real time by customer ANI and allows us to track call costs by duration and footprint.
Positive
What do you like best about the product?
Bundle functionality and capability. Ease of use
What do you dislike about the product?
Lack of RTB Features / Capabilities. Poor communication of NEW features
What problems is the product solving and how is that benefiting you?
optimization, ROI
Recommendations to others considering the product:
take into consideration your bundle requirements / capabilities as others don't offer this with the same ease of use
Great tool with incredible functionalities.
What do you like best about the product?
One of the impressions about the functionalities of the software, for which this system draws my attention, is that the platform never falls, which is very reliable when we are going to carry out work related to digital marketing estimates , which is exercised in a particular organization, being a quite useful and controversial service in large amounts of work, without excluding that the data it provides about the operations carried out in this program are consistent and correct, in the sense that it is feasible at the business.
What do you dislike about the product?
It would not hurt, a good complete update in the software user interface, since in most of its aspects, they convey an unhappy and nefarious feeling, it maintains a very poorly designed appearance, with incoherent and blurred dynamic illustrations, the which is a problem of great magnitude that needs a modernization in these main areas of the system, immediately, highlighting that there is little relevant information on the subject of service functions.
What problems is the product solving and how is that benefiting you?
Normally we use Dialog Tech to track and manage all our marketing campaigns with each group of the products that we acquire, and thus promote a more constructive and efficient line, in the growth of the business establishment infrastructure, which is in the disposition from us, based on the income and data acquired by this system, mentioning that in the same way its services are totally reliable to record and promote histories of the voice calls executed that are prepared daily, for an optimal and guaranteed service.
Recommendations to others considering the product:
It is a suitable software for companies that are dedicated to exercising their marketing through telephone lines, since they can offer their products directly by voice calls, and thus make most of the purchases of the products they acquire, being a Quite intuitive system for the most part, which turns out to be a very wonderful service for these organizations based on electronic commerce, underlining that from this common but highly useful method, you will be able to increase your economic operations significantly.
Highly recomended
What do you like best about the product?
Ease of use, great exporting features and responsive customer support
What do you dislike about the product?
Geographic determination dependent on callers area code and prefix. Need a better solution as people migrate with their cell phones.
What problems is the product solving and how is that benefiting you?
We use it as an independent party to settle invoicing issues.
Recommendations to others considering the product:
Its worth it!
One of the best Call Tracking Tools!
What do you like best about the product?
Signal AI, Invoca API, Customer Service Support
What do you dislike about the product?
There are still rooms of improvement for spam detection or spam prevention
What problems is the product solving and how is that benefiting you?
Invoca helps us to track all calls' marketing sources easily. From there we can attribute/improve our marketing efforts.
Water Damage Calls
What do you like best about the product?
Very specific directions on the program. Rapid notifications on updates
What do you dislike about the product?
Changed the specifications pretty often
What problems is the product solving and how is that benefiting you?
Generating calls for water damage throughout the country. Approved my copy rapidly and generated leads for water damage companies
Recommendations to others considering the product:
very easy to work with and has good offers
Phone Call Capability Worldwide
What do you like best about the product?
We use Dialogtech Services to gain visibility on Phone Calls in our Demand Generation activities in many regions of the world (Americas, Europe, MEIA, APAC), therefore, increasing our opportunities. Even in this digital world we live in today, the phone call are still number one opportunity generator in the Industry sector and Dialogtech is a reliable provider of the whole package for Phonetracking. We are now expanding Dialogtech capabilities to other businesses of the Company worldwide.
What do you dislike about the product?
Not much, but we could benefit from more coverage in Asia! (free tip for the Dialogtech team)
What problems is the product solving and how is that benefiting you?
Many problems are solved with the Dialogtech solution. We have visibility of call volume, filtering with IVRs prompts and quality check with Call recordings to name a few examples. And now we are enjoying SFA integration to see Phone Calls directly into our CRM
Recommendations to others considering the product:
Dialogtech can provide every phone capability you may need to your demand generation activities. if you currently don't have any visibility of the result of your campaigns over phone calls, then you need Dialogtech services.
Robust platform; proud to be a customer
What do you like best about the product?
DialogTech makes it easy to procure and route phone calls. It's very easy to purchase new numbers and to specify where those calls should be routed. The advanced features honestly give me far more data points than I could possibly use.
What do you dislike about the product?
The platform could use a facelift - it has seemingly had the same look & feel for the last 5-10 years.
What problems is the product solving and how is that benefiting you?
DialogTech's SourceTrak plug-in let's us use dynamic phone numbers on our landing pages and get the attribution we could possibly want/need.
long term partner
What do you like best about the product?
simplicity of adding tracking script
great call reporting
great support team
great pricing
great call reporting
great support team
great pricing
What do you dislike about the product?
too many types of report types to choose from
What problems is the product solving and how is that benefiting you?
attributing calls to various channels
Recommendations to others considering the product:
great option for call tracking. support time is very helpful and provides strategies to get the most value out of the system
Agile and easy to use tool.
What do you like best about the product?
Dialogtech is impressive because it contains agility in a changing marketing strategy, so that most of the time this process is effective, adapting to the environment of each formality of use that is currently considered a trend, regenerating different methods for better work fluency, to have a significant advantage over the competition that a company presents on a daily basis, which is one of the reasons why I love this software in large quantities.
What do you dislike about the product?
It has quality problems in the calls we make, since they were transferred through unsatisfactory routes, which can sometimes be disastrous, when these lines are down, and immediate interactions are needed, in other relevant aspects , we can emphasize that the API is a bit outdated, which delays the work period within an organization, highlighting that it should improve the reports to include graphic screens.
What problems is the product solving and how is that benefiting you?
We use Dialogtech in our organization to carry out telephone follow-ups, of all the incoming and outgoing calls that we have and make daily, mostly to promote our marketing method through these interactions, so that the sales that are made are already in actions of the company or about a specific product, are totally effective for the most part, all thanks to this software, including that it provides reports of the elaborated analyzes of the system for the constant news that is required to obtain.
Recommendations to others considering the product:
DialogTech is used much better, as a marketing device instead of an ivr, highlighting that it is versatile enough to supply these two kinds of functionalities that users of this platform wish to adopt, in other prudent aspects, it should be included that it contains a totally reasonable price, in exchange for all the functionalities provided by the system, which is so powerful that it can automatically take care of the other jobs that are committed to it, according to the digital marketing branch.
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