Invoca
InvocaReviews from AWS customer
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Very professional and solution-focused service
What do you like best about the product?
Account and technical support is extensive and very thorough - from trying to troubleshoot a simple error to discussing long term planning for your account setup. The dashboard is intuitive and puts much of the information right at your fingertips so you are able to quickly and easily navigate and find the information you need. Technology is always a maintained to the highest industry standards and integrates easily with other tools.
What do you dislike about the product?
Some of the product/feature names seems to overlap - it is confusing at times to understand specific references or access reports and data within the account because of these overlaps.
What problems is the product solving and how is that benefiting you?
Large scale call tracking, routing and data attribution. Custom integrations for web and mobile call attribution have allowed us to seamlessly track buying activities for marketing leads.
Recommendations to others considering the product:
Far superior solution offering to other competitors in the market. Very forward thinking and attentive to changes in privacy laws, and willing to work with you to solve your unique challenges.
They have products and services I couldn't find elsewhere and top notch customer service.
What do you like best about the product?
Their support staff are easy to reach and work hard to find the best solutions.
What do you dislike about the product?
User interface is not easy to navigate across system.
What problems is the product solving and how is that benefiting you?
Cross platform services incorporated into one.
Dialogtech Review
What do you like best about the product?
I like the support and functionality of the service.
What do you dislike about the product?
nothing I can pinpoint. .
What problems is the product solving and how is that benefiting you?
figuring out which keywords are triggering PPC
Being able to scale spend knowing the roi
Being able to scale spend knowing the roi
Quick Access
What do you like best about the product?
I like being able to access our calls on a consistent basis without having to go through a lot of steps. I use the call review for quality control and training.
What do you dislike about the product?
I do not like the fact that I can not submit this form until I fill this in.
What problems is the product solving and how is that benefiting you?
Phone training is valuable. Having my team listen to themselves and each other allows for excellent, timely training. We are also able to follow up on missed lead calls which is valuable to our business growth.
Information is key
What do you like best about the product?
It is eye opening to sit through the entire experience from the perspective of the caller. How long they were on hold - the tone they were greeted with - how well we actually listened.
What do you dislike about the product?
It works as advertised. No criticism....
What problems is the product solving and how is that benefiting you?
We get a sense of how well our staff can really explain what we do.
Recommendations to others considering the product:
.Try it - it gives great insight into your customer experience.
Insights at my fingertips
What do you like best about the product?
Reporting is fast and easy. I can get a quick look at how my patients are finding us and use that information to drive decisions. Additionally, I can count on the customer service to quickly solve problems. They are extremely responsive.
What do you dislike about the product?
I do not like getting a survey EVERY time I use customer service. I have completed a few surveys, but I need a break.
What problems is the product solving and how is that benefiting you?
We are able to track our marketing efforts by medium. The information provides us valuable insights for decision making.
Great Insights
What do you like best about the product?
I like being able to set up my own signals to identify important themes throughout the calls. Very helpful with reporting.
What do you dislike about the product?
I have had issues editing reports that other people have created and shared with me. Also, I track engagement through this and I have noticed a lot of spam calls come through. It's been skewing my numbers. I am not sure if this is inevitable with any service like this.
What problems is the product solving and how is that benefiting you?
Tracking customer satisfaction and identifying themes where we can improve
Recommendations to others considering the product:
Really monitor signals to see what makes sense, especially early on. Don't wait a month to monitor how well signals are picking up on things.
Excellent usability in interfacing with CRMs and Great Call Analytics/record features
What do you like best about the product?
how it interfaces with our CRM and is super easy to use
What do you dislike about the product?
Occasional need to refresh screen in order for status panels to show accurate status
What problems is the product solving and how is that benefiting you?
The need to have easily accessible call records that are also interfaced with our CRM and are associated with the associated customer order entries
3 year customer
What do you like best about the product?
Their customer service team is quick and always follows through with their requests.
What do you dislike about the product?
The layout of their ivr menu. Its hard to navigate and not intuitive
What problems is the product solving and how is that benefiting you?
benefits the quick service of their team and their followup. Problems are the quality of the connections or issues with their numbers at times.
Recommendations to others considering the product:
Great Support team that helps with any question or issue
Great service and a great product.
What do you like best about the product?
DialogTech always provides timely and useful customer service. They're very quick to respond and assist with any issues, from campaign creation to more advanced technical questions. They have also provided customizations that make our partnership feel more individualized and personal.
Additionally, Enova has always had a great relationship with our account managers. They have always provided best-in-class support and turned around more difficult, account-level questions quickly. Some specific add-ons like IVR recordings have seen the same urgency and efficiency - that, of course, has been extremely appreciated.
Additionally, Enova has always had a great relationship with our account managers. They have always provided best-in-class support and turned around more difficult, account-level questions quickly. Some specific add-ons like IVR recordings have seen the same urgency and efficiency - that, of course, has been extremely appreciated.
What do you dislike about the product?
The only dislike I can bring to the table is that the UI is sometimes a bit confusing for a new user. The menu structure and report naming is similar and can be easily confused.
Specifically, the distinctions within Leadflows (sets, campaigns, offers, and affiliates) becomes a bit unclear when creating complex setups.
On the reporting front, it's not overly clear from the outset what the distinction between summary and performance reports would be. New users often click through both to look for the specific pieces of reporting that they are looking for.
Specifically, the distinctions within Leadflows (sets, campaigns, offers, and affiliates) becomes a bit unclear when creating complex setups.
On the reporting front, it's not overly clear from the outset what the distinction between summary and performance reports would be. New users often click through both to look for the specific pieces of reporting that they are looking for.
What problems is the product solving and how is that benefiting you?
DialogTech has provided a great solution for pay-per-call affiliate campaigns. With this setup, we've been able to ease the strain on our internal analytics teams and rely solely on DialogTech's reporting tools. Without our partnership, we would be building out individual reports for each partner, but with DialogTech we can see all of these insights in the platform.
Recommendations to others considering the product:
Take advantage of DialogTech's phenomenal support team. They are willing to help you create the program you want and need and will go out of their way to give you custom features and tools that help drive your business forward.
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