Invoca
InvocaReviews from AWS customer
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DialogTech has given us valuable insight into the patient experience
What do you like best about the product?
Flagging calls for keywords helps us determine which calls lead to appointments and give us a quick way to analyze data. Many of our clients have found the recordings extremely valuable to help understand pain points and drive training at call centers. Using an IVR has also helped us get around a lack of CRM to better identify new patients. Customer support is also fantastic. They are quick to respond and their training is great to help figure out faster ways to pull reporting.
What do you dislike about the product?
Keyword flagging is great, but we do get quite a few calls in Spanish that the functionality won't work for.
What problems is the product solving and how is that benefiting you?
We've been able to flag issues at call centers for our clients, we've updated information on our landing pages based on questions people have and we've been able to track calls in a meaningful way.
Recommendations to others considering the product:
DialogTech is a true partner if you don't have insight into calls coming in. From the excellent customer support and ease of use, to the valuable information you can gather from call recordings, DialogTech makes a big impact on using data to drive your business.
Dialogtech is a great solution for telephonic delivery over computer use.
What do you like best about the product?
Dialogtech is easy to use, doesn't require a degree in technology to use it and works almost immediately. We use the surveys mostly. They give us the ability to provide more telephonic activity for clients that are not connected online. The seniors especially appreciate it.
What do you dislike about the product?
I over use it so I over complicated it. lol. If my IVRs weren't so long, I could automate more, but as it is it's working well.
What problems is the product solving and how is that benefiting you?
We are solving all of the country's debt problems with dialog tech. When clients don't have a computer it's fabulous at collecting data in place of using humans.
Recommendations to others considering the product:
Make a longer IVR so I can put a loooooong IVR with a LOOOOOT of content on one API so I can use the webhook.
Amazing service!
What do you like best about the product?
Their Support Team what I like the best.
What do you dislike about the product?
Not being able to connect with support on after hours.
What problems is the product solving and how is that benefiting you?
Routing fluency on call tracking through accurate reporting.
Recommendations to others considering the product:
If you wish a savvy support team, with a functional platform for call tracking solutions, DialogTech is your choice.
Call tracking with the best support service
What do you like best about the product?
The invoca product is intuitive and backed a solid tech support team.
What do you dislike about the product?
It'be great to see more dynamic applications of the Invoca technology to embed across impromptu campaigns.
What problems is the product solving and how is that benefiting you?
Phone call tracking is feature that few businesses consider in their online marketing efforts. Invoca makes it possible to track phone call activity.
The Ultimate call tracking system
What do you like best about the product?
the simplicity of it all.
It's a high quality tool that It's very easy to use
It's a high quality tool that It's very easy to use
What do you dislike about the product?
No support for sms let's hope in the future
What problems is the product solving and how is that benefiting you?
i was able to increase our accuracy level from 30% to 90%
Recommendations to others considering the product:
try it you won't regret
Invoca knocks it out of the park
What do you like best about the product?
The UI is straightforward, and the integrations into other platforms is robust. The customer service is also superb.
What do you dislike about the product?
Lack of bulk edit capability really slows down productivity
What problems is the product solving and how is that benefiting you?
Tracking call activity and using it to improve business funnel effectiveness
Recommendations to others considering the product:
Work closely with your media partner and the Invoca technical team they'll help maximize the products usability
DialogTech User
What do you like best about the product?
I like the ability to create a training library for our Client Care Representatives.
What do you dislike about the product?
Words are not always picked up correctly in the written dialog. Sometimes I will read through a call to see if it is something I would like to listen to.
What problems is the product solving and how is that benefiting you?
We are using it as a training tool. What not to do and what to do examples.
Phone marketing
What do you like best about the product?
The customer support is amazing. Quick responses.
What do you dislike about the product?
Would like to see what sources we get the best results for.
What problems is the product solving and how is that benefiting you?
Explanation of calls received. Support clarified parameters needed.
DT Excellent Partner
What do you like best about the product?
Their willingness to dive in and find a solution that fits your business, and client needs.
What do you dislike about the product?
There isn't anything that comes to mind.
What problems is the product solving and how is that benefiting you?
Call Quality, Unique Scoring Models, Dynamic Insertion on a multi level approach. Most of the benefits that we receive end up being packaged to our end user. This helps that user determine quality, and understand their place in the market.
Recommendations to others considering the product:
More custom analysis products.
DialogTech makes listening to recorded calls, and retrieving lost calls on caller ID super easy.
What do you like best about the product?
DialogTech really helps track business, and also keeps us from losing business. The platform is super easy to navigate, and has wonderful features like call recording, playback, and caller ID.
What do you dislike about the product?
Nothing to dislike. I use DialogTech everyday to listen to call recordings, track calls, and these features also help to train my marketers.
What problems is the product solving and how is that benefiting you?
Captures all missed calls, resulting in no lost business.
Recommendations to others considering the product:
DialogTech really helps with retrieving call logs, and listening to recorded calls.
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