Invoca
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Have Run into Some Problems
What do you like best about the product?
Our agency formerly used Mongoose Metrics for call tracking. When Mongoose was acquired by DialogTech, we decided to stay on board for an easier transition.
What do you dislike about the product?
We've had several issues with DialogTech since the acquisition. First, we had an instance where one of our clients began receiving phone calls from callers in a completely different industry who were looking for apartments. We discovered that DT had been using some of our client's numbers for another business. It took weeks of emailing DT back and forth to get the issue resolved and for our client to stop receiving the erroneous calls. Secondly, we had another instance where DT changed the procedure for the Microsoft Advertising integration. We were not made aware of this change. Because of this, our Microsoft Advertising integration was broken and we stopped receiving data on call conversions in Microsoft. After several months, we finally discovered what had happened, but had already lost months' worth of conversion data.
What problems is the product solving and how is that benefiting you?
We are using DT to track and attribute inbound phone calls in Google Ads and Microsoft Advertising for some of our clients. The integration allows us to report on call conversions that are a direct result of our paid search efforts.
Recommendations to others considering the product:
Check elsewhere for other providers.
A lot of functionality for a good price.
What do you like best about the product?
I like being able to route calls to different numbers and the ability to create complex rules. The auto attendant feature makes call routing simple and effective. It gives you the ability to have an infinite number of voice prompts directing the caller through an endless maze of discovery. Also the ability to have custom hold music. I have a really great track that I use for my old music and all of my customers really dig it. I have never had one customer complain about it actually. most of them comment on how wonderful it is to hear something different than the old and tired elevator music that most places have.
What do you dislike about the product?
I wish they had a cheaper plan with less features. I feel like I don't use most of them. The price is high for what I use but would be a bargain for someone needing these extra features.
What problems is the product solving and how is that benefiting you?
Call routing is the main feature I use. Also the voicemail, that's one of the benefits. The system has different voicemail boxes based on call routing. These are forwarded as mp3 files to different email addresses. This allows me to keep historical record. another great feature of the system is that it allows you to have multiple phone numbers going to the same auto attendant. This doesn't sound like it would be helpful at first but after you use it you find that it is extremely helpful in many ways.
Recommendations to others considering the product:
It's a good service and I highly recommend it for anyone needing an auto attendant and voicemail service. They offer a whole lot more if you need that too so you won't be lacking if your needs grow.
Excellent service
What do you like best about the product?
We had an access issue and it was resolved immediately. DialogTech is an essential part of our business.
What do you dislike about the product?
Excellent service, responsive techs, we have no complaints.
What problems is the product solving and how is that benefiting you?
DialogTech helps us analyze the methods we use to handle our call traffic, and ways to improve.
Information to help improve on closing phone calls with guests.
What do you like best about the product?
The recorded phone calls provide you with a quick way to listen to how your team interacts with a potential client or guest.
What do you dislike about the product?
Navigating through some of the reports / training on what is accessible through the reports.
What problems is the product solving and how is that benefiting you?
How does a team greet our phone guest, how do they interact, and does our team offer a closing? This system gives us the ability to listen, discuss with our team their weaknesses, and even forward them some recordings daily. In which I require them to evaluate how they handled the call.
Recommendations to others considering the product:
User friendly & a great way to improve business through quality recordings to listen to. A great tool for training your staff.
We have a great rep in Lyndey who manages our account well
What do you like best about the product?
weekly check-ins. prompt communication. always get suggestions on what solution could work for us.
What do you dislike about the product?
wish we had a way of exporting the chat transcripts all at once for group of calls.
What problems is the product solving and how is that benefiting you?
tracking and recording calls to learn more about our location operations
Works great and great service!
What do you like best about the product?
We've used Dialogtech for several years. Whenever we've had questions or help, their support staff has been fantastic. Also, we have changed phone service providers 3 times while we have used Dialog Tech. The phone service provider changes were transparent to our clients because Dialog Tech is in front of the actual phone system.
What do you dislike about the product?
With any Internet service - there is always a risk of the Internet going down - that isn't a Dialog Tech specific issue though....
What problems is the product solving and how is that benefiting you?
We needed phone routing to different groups within our company. Our phone service provider didn't provide the service in a way that worked for our needs (which were not that complicated).
Partnering with DialogTech
What do you like best about the product?
We have been working with DialogTech since 2012. Great product, service and customer support.
What do you dislike about the product?
Offers all we need. Works great for our company.
What problems is the product solving and how is that benefiting you?
Call tracking and recording. Being able to prove that clients are getting quality leads.
Recommendations to others considering the product:
Definitely recommend.
We've been with them for years
What do you like best about the product?
Superior technology for our service based industry that allows us to track call leads. Good customer support.
What do you dislike about the product?
We haven't had too many issues with Dialogtech. It's pretty straight-forward.
What problems is the product solving and how is that benefiting you?
Easy to setup new numbers without having to jump through hoops. This platform allows us to track our leads from PPC campaigns and setup phone numbers for print and mail campaigns.
DialogTech is a fantastic call tracking partner!
What do you like best about the product?
I love using dialogtech across all of my paid media campaigns. Their user interface is very intuititive and I am also able to view data within my google analytics account.
The best part of this tool is the "conversation analytics" piece that translates calls in real time to determine if an appointment has been scheduled aside from me manually listening to calls.
The best part of this tool is the "conversation analytics" piece that translates calls in real time to determine if an appointment has been scheduled aside from me manually listening to calls.
What do you dislike about the product?
I do wish that there was a simple way to tie the tool into my practice management system to close the loop on lifetime value of a patient.
What problems is the product solving and how is that benefiting you?
We are driving new patient acquisition through PPC. Dialogtech has allowed us to easily view call data across dozens of practice locations.
Dialogtech is extremely valuable to our business
What do you like best about the product?
I like that all of our franchisees can login and see their studio specific call detail, I like that there support team is more than willing to help our business challenges. DT always has new, useful products that they share with our team.
What do you dislike about the product?
Can't think of any downsides at the moment
What problems is the product solving and how is that benefiting you?
We recently rolled out the Dialogtech Call Analytics software to all of our studios where we can see how many calls were missed, what the conversation was on the call, what were appointment opportunities etc. etc.
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