Invoca
InvocaReviews from AWS customer
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Invoca for sale review
What do you like best about the product?
The ability to use call data to inform business decisions and enhance the way we optimize our campaigns.
What do you dislike about the product?
We have ran into a couple issues with data not matching up 1:1 between Invoca and SA360 (or not totally clear on how data should show up within the external platforms).
What problems is the product solving and how is that benefiting you?
Problems we are solving are what are the typical durations of calls that turn into leads and what channels are they coming through.
Positive experience thus far
What do you like best about the product?
Tracking all calls, rather than randomly selecting a few calls
What do you dislike about the product?
Visibility and accessibility to use the tool across our team are not fantastic.
What problems is the product solving and how is that benefiting you?
Reviewing basically all calls rather than selecting a random few.
Invoca is very helpful in getting the pulse of your business.
What do you like best about the product?
That each call is ledgered by date, time, and in order.
What do you dislike about the product?
I have not been able to search for a call by phone number.
What problems is the product solving and how is that benefiting you?
I can go back conveninetly when its quiet and I have time to see how my team is doing.
Great New Feature!
What do you like best about the product?
Invoca always has quality presentations filled with a ton of helpful information. The presentation style flowed well and provided entertainment along with an extensive rundown of the features the new product had to offer.
What do you dislike about the product?
There was no live Q&A function to the presentation. Even though the presentations were not live, it would have been nice to have a chat function with someone in the chat answering questions.
What problems is the product solving and how is that benefiting you?
We use Invoca in a multitude of ways. We use it to track all of our calls, utilize the signal function to flag certain aspects of calls, and use the Invoca for Sales feature better to integrate the marketing team with the appointment services team.
We've had other call tracking services. This is the best
What do you like best about the product?
Very simple to use. Easy to navigate the site.
What do you dislike about the product?
Nothing. All of our employees enjoy using this service.
What problems is the product solving and how is that benefiting you?
We're able to listen to and monitor incoming calls to see that we're using the right techniques. Appointments are up.
Recommendations to others considering the product:
It's great.
First time newcomer to learn about the platform. Lots of information learned.
What do you like best about the product?
The Drive with Data: Introducing Invoca for Sales Event was highly insightful. It was great to hear Julia Landauer requirements she experiences on her job and relating how Invoca uses that within their strategy.
What do you dislike about the product?
I would've prefered a detailed walkthrough of the platform. The focus on the product was very slim and felt the focus was driven away from the product itself and its potential. For a newcomer like me - I want to see what is there to offer.
What problems is the product solving and how is that benefiting you?
First time customer - was there to view the product and what was being offered of the platform.
Recommendations to others considering the product:
n/a
Great reporting
What do you like best about the product?
The amount of information that I can filter is fantastic. It makes it easy for me to customize reports.
What do you dislike about the product?
There isn't very much I don't like; if I have to say something, I'll say dashboards could be easier to create. Also, I'd like more options to customize dashboards.
What problems is the product solving and how is that benefiting you?
I can listen to all calls. It helps with finding where my marketing dollars are going.
Invoca is Great and Easy to use!
What do you like best about the product?
Easy to use, set up is quick. tracking calls helps you understand your demographics and what works best. You can really grow your business quickly.
What do you dislike about the product?
We haven't had any issues to dislike anything. I would however like to have more features connected to Google ads and Bing ads
What problems is the product solving and how is that benefiting you?
Tracking calls and revenue from calls down to the keyword level. Helped us optimize our campaigns to get the most out of our calls and get better conversion rates.
Recommendations to others considering the product:
highly recommended
Dialog Tech cloud based call management system
What do you like best about the product?
Good user interface that is easy to navigate
What do you dislike about the product?
The captcha interface can be temperamental
What problems is the product solving and how is that benefiting you?
Redirecting calls to a single number to a group of personnel on a rotation
Informative, user friendly and goes above and beyond its basic funtion
What do you like best about the product?
The fact that I can make use of call analytics data in my day-to-day marketing projects. It's also a great tool that goes beyond just call analytics and can as well be used for optimizing campaigns and user experiences
What do you dislike about the product?
Extracting reports into excel is a capability that requires more work. Often the reports extracted are formatted in an illegible format. A lot of manual work goes into refining them before sharing them with stakeholders. Automated dashboards, sent on a recurring basis, may help solve this pain point.
What problems is the product solving and how is that benefiting you?
Call analytics, campaign optimization: bid optimization, call retargeting, call suppression as well as enhancing the caller experience through the IVR capability
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