Invoca
InvocaReviews from AWS customer
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Information to help improve on Closing Phone calls into guest.
What do you like best about the product?
The recorded phone calls, gives you quick response to listen to how your team interacts with a potential client / guest.
What do you dislike about the product?
Navigating through some of the reports / training on what is accessible through the reports.
What problems is the product solving and how is that benefiting you?
How a team greets our phone guest, how they interact & does our team offer a close ? This system gives us the ability to listen, discuss with our team their weakness & even forward them some recordings daily. In which i require them to evaluate how they handled the call.
Recommendations to others considering the product:
User friendly & a great way to improve business through quality recordings to listen too. A great tool for training your staff.
We have a great rep in Lyndey who manages our account well
What do you like best about the product?
weekly check-ins. prompt communication. always get suggestions on what solution could work for us.
What do you dislike about the product?
wish we had a way of exporting the chat transcripts all at once for group of calls.
What problems is the product solving and how is that benefiting you?
tracking and recording calls to learn more about our location operations
Works great and great service!
What do you like best about the product?
We've used Dialogtech for several years. Whenever we've had questions or help, their support staff has been fantastic. Also, we have changed phone service providers 3 times while we have used Dialog Tech. The phone service provider changes were transparent to our clients because Dialog Tech is in front of the actual phone system.
What do you dislike about the product?
With any Internet service - there is always a risk of the Internet going down - that isn't a Dialog Tech specific issue though....
What problems is the product solving and how is that benefiting you?
We needed phone routing to different groups within our company. Our phone service provider didn't provide the service in a way that worked for our needs (which were not that complicated).
Partnering with DialogTech
What do you like best about the product?
We have been working with DialogTech since 2012. Great product, service and customer support.
What do you dislike about the product?
Offers all we need. Works great for our company.
What problems is the product solving and how is that benefiting you?
Call tracking and recording. Being able to prove that clients are getting quality leads.
Recommendations to others considering the product:
Definitely recommend.
We've been with them for years
What do you like best about the product?
Superior technology for our service based industry that allows us to track call leads. Good customer support.
What do you dislike about the product?
We haven't had too many issues with Dialogtech. It's pretty straight-forward.
What problems is the product solving and how is that benefiting you?
Easy to setup new numbers without having to jump through hoops. This platform allows us to track our leads from PPC campaigns and setup phone numbers for print and mail campaigns.
DialogTech is a fantastic call tracking partner!
What do you like best about the product?
I love using dialogtech across all of my paid media campaigns. Their user interface is very intuititive and I am also able to view data within my google analytics account.
The best part of this tool is the "conversation analytics" piece that translates calls in real time to determine if an appointment has been scheduled aside from me manually listening to calls.
The best part of this tool is the "conversation analytics" piece that translates calls in real time to determine if an appointment has been scheduled aside from me manually listening to calls.
What do you dislike about the product?
I do wish that there was a simple way to tie the tool into my practice management system to close the loop on lifetime value of a patient.
What problems is the product solving and how is that benefiting you?
We are driving new patient acquisition through PPC. Dialogtech has allowed us to easily view call data across dozens of practice locations.
Dialogtech is extremely valuable to our business
What do you like best about the product?
I like that all of our franchisees can login and see their studio specific call detail, I like that there support team is more than willing to help our business challenges. DT always has new, useful products that they share with our team.
What do you dislike about the product?
Can't think of any downsides at the moment
What problems is the product solving and how is that benefiting you?
We recently rolled out the Dialogtech Call Analytics software to all of our studios where we can see how many calls were missed, what the conversation was on the call, what were appointment opportunities etc. etc.
Good so far - not very customizable
What do you like best about the product?
Invoca is a user friendly platform where we can track the calls originating from our website, and the original phone number (source) that the call came from. I also like that we can set up specific campaigns, and have each campaign be a little different.
What do you dislike about the product?
Invoca doesn't provide a full in-depth analysis, so it can be tricky to find opportunities for optimization within the campaigns.
What problems is the product solving and how is that benefiting you?
We have over a hundred different phone numbers listed on our site, and we wrap each number in a specific Invoca number. This process makes it easy to track the full metrics of each campaign, including the call duration, origination source, IVR key presses, etc. These metrics are extremely valuable. Additionally, there is a level of automation with Invoca, which has been key.
Great experience with Invoca
What do you like best about the product?
data analytics , thorough data, attentive team
What do you dislike about the product?
I don't know that there are any downsides - as a team we need to embrace it more
What problems is the product solving and how is that benefiting you?
Quantifying marketing performance, optimization, reporting, analytics.
There is a lot more we can do with linking these insights to the rest of the customer journey.
There is a lot more we can do with linking these insights to the rest of the customer journey.
Recommendations to others considering the product:
My experience has been brief, yet promising. We should be using it more - everything we learn from invoca is helping us manage our business better.
Great to track results and create AI signals.
What do you like best about the product?
Very helpful to track campaign results & build AI signals as well if you cannot know what is a sale call or service call in your organization.
Easy to use and implement in a campaign, once set-up.
Easy to use and implement in a campaign, once set-up.
What do you dislike about the product?
Interface could just be a little more user-friendly/intuitive when adding an Invoca Tag (new TFN on website) for instance.
What problems is the product solving and how is that benefiting you?
Tracking calls, results attribution.
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