Invoca
InvocaReviews from AWS customer
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Great New Feature!
What do you like best about the product?
Invoca always has quality presentations filled with a ton of helpful information. The presentation style flowed well and provided entertainment along with an extensive rundown of the features the new product had to offer.
What do you dislike about the product?
There was no live Q&A function to the presentation. Even though the presentations were not live, it would have been nice to have a chat function with someone in the chat answering questions.
What problems is the product solving and how is that benefiting you?
We use Invoca in a multitude of ways. We use it to track all of our calls, utilize the signal function to flag certain aspects of calls, and use the Invoca for Sales feature better to integrate the marketing team with the appointment services team.
We've had other call tracking services. This is the best
What do you like best about the product?
Very simple to use. Easy to navigate the site.
What do you dislike about the product?
Nothing. All of our employees enjoy using this service.
What problems is the product solving and how is that benefiting you?
We're able to listen to and monitor incoming calls to see that we're using the right techniques. Appointments are up.
Recommendations to others considering the product:
It's great.
First time newcomer to learn about the platform. Lots of information learned.
What do you like best about the product?
The Drive with Data: Introducing Invoca for Sales Event was highly insightful. It was great to hear Julia Landauer requirements she experiences on her job and relating how Invoca uses that within their strategy.
What do you dislike about the product?
I would've prefered a detailed walkthrough of the platform. The focus on the product was very slim and felt the focus was driven away from the product itself and its potential. For a newcomer like me - I want to see what is there to offer.
What problems is the product solving and how is that benefiting you?
First time customer - was there to view the product and what was being offered of the platform.
Recommendations to others considering the product:
n/a
Great reporting
What do you like best about the product?
The amount of information that I can filter is fantastic. It makes it easy for me to customize reports.
What do you dislike about the product?
There isn't very much I don't like; if I have to say something, I'll say dashboards could be easier to create. Also, I'd like more options to customize dashboards.
What problems is the product solving and how is that benefiting you?
I can listen to all calls. It helps with finding where my marketing dollars are going.
Invoca is Great and Easy to use!
What do you like best about the product?
Easy to use, set up is quick. tracking calls helps you understand your demographics and what works best. You can really grow your business quickly.
What do you dislike about the product?
We haven't had any issues to dislike anything. I would however like to have more features connected to Google ads and Bing ads
What problems is the product solving and how is that benefiting you?
Tracking calls and revenue from calls down to the keyword level. Helped us optimize our campaigns to get the most out of our calls and get better conversion rates.
Recommendations to others considering the product:
highly recommended
Dialog Tech cloud based call management system
What do you like best about the product?
Good user interface that is easy to navigate
What do you dislike about the product?
The captcha interface can be temperamental
What problems is the product solving and how is that benefiting you?
Redirecting calls to a single number to a group of personnel on a rotation
Informative, user friendly and goes above and beyond its basic funtion
What do you like best about the product?
The fact that I can make use of call analytics data in my day-to-day marketing projects. It's also a great tool that goes beyond just call analytics and can as well be used for optimizing campaigns and user experiences
What do you dislike about the product?
Extracting reports into excel is a capability that requires more work. Often the reports extracted are formatted in an illegible format. A lot of manual work goes into refining them before sharing them with stakeholders. Automated dashboards, sent on a recurring basis, may help solve this pain point.
What problems is the product solving and how is that benefiting you?
Call analytics, campaign optimization: bid optimization, call retargeting, call suppression as well as enhancing the caller experience through the IVR capability
Have Run into Some Problems
What do you like best about the product?
Our agency formerly used Mongoose Metrics for call tracking. When Mongoose was acquired by DialogTech, we decided to stay on board for an easier transition.
What do you dislike about the product?
We've had several issues with DialogTech since the acquisition. First, we had an instance where one of our clients began receiving phone calls from callers in a completely different industry who were looking for apartments. We discovered that DT had been using some of our client's numbers for another business. It took weeks of emailing DT back and forth to get the issue resolved and for our client to stop receiving the erroneous calls. Secondly, we had another instance where DT changed the procedure for the Microsoft Advertising integration. We were not made aware of this change. Because of this, our Microsoft Advertising integration was broken and we stopped receiving data on call conversions in Microsoft. After several months, we finally discovered what had happened, but had already lost months' worth of conversion data.
What problems is the product solving and how is that benefiting you?
We are using DT to track and attribute inbound phone calls in Google Ads and Microsoft Advertising for some of our clients. The integration allows us to report on call conversions that are a direct result of our paid search efforts.
Recommendations to others considering the product:
Check elsewhere for other providers.
A lot of functionality for a good price.
What do you like best about the product?
I like being able to route calls to different numbers and the ability to create complex rules. The auto attendant feature makes call routing simple and effective. It gives you the ability to have an infinite number of voice prompts directing the caller through an endless maze of discovery. Also the ability to have custom hold music. I have a really great track that I use for my old music and all of my customers really dig it. I have never had one customer complain about it actually. most of them comment on how wonderful it is to hear something different than the old and tired elevator music that most places have.
What do you dislike about the product?
I wish they had a cheaper plan with less features. I feel like I don't use most of them. The price is high for what I use but would be a bargain for someone needing these extra features.
What problems is the product solving and how is that benefiting you?
Call routing is the main feature I use. Also the voicemail, that's one of the benefits. The system has different voicemail boxes based on call routing. These are forwarded as mp3 files to different email addresses. This allows me to keep historical record. another great feature of the system is that it allows you to have multiple phone numbers going to the same auto attendant. This doesn't sound like it would be helpful at first but after you use it you find that it is extremely helpful in many ways.
Recommendations to others considering the product:
It's a good service and I highly recommend it for anyone needing an auto attendant and voicemail service. They offer a whole lot more if you need that too so you won't be lacking if your needs grow.
Excellent service
What do you like best about the product?
We had an access issue and it was resolved immediately. DialogTech is an essential part of our business.
What do you dislike about the product?
Excellent service, responsive techs, we have no complaints.
What problems is the product solving and how is that benefiting you?
DialogTech helps us analyze the methods we use to handle our call traffic, and ways to improve.
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