Invoca
InvocaReviews from AWS customer
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Great until recently. We have had issues with tagging.
What do you like best about the product?
Being to ready call transcripts and process outcome quickly.
What do you dislike about the product?
If I had to pick something it would be moving the Nav bar to the side on platform.
What problems is the product solving and how is that benefiting you?
Trying to gauge call outcomes. Benefits are actually seeing what caller has to say in call.
Very satisfied.
What do you like best about the product?
They have been a committed partner to us and they continue to come out with new features and continue to improve their offerings.
What do you dislike about the product?
Not a lot of dislikes but one area of improvement could be better reporting/access for our outside vendors.
What problems is the product solving and how is that benefiting you?
We are able to showcase the value of all everything we do to our customers with providing them with real-time data on qualified calls and appointments.
Great partners, easy to work with
What do you like best about the product?
From my function, Invoca provides us a layer of analytics around inbound calling that gives us insights into the effectiveness of our marketing programs. This layer of analytics and the unique metrics to each individual program is valuable for program efficacies.
What do you dislike about the product?
This is less of an indictment on Invoca and more of one on the work we do with any third party. Development timing can be slow and excrutiating to get anything new over the finish line. Example: SFDC Integration work that's been 2-years in the making.
What problems is the product solving and how is that benefiting you?
There have been some discrepancies in the call data that we're still trying to figure out if it's on the Invoca side, the T-Mobile side, or both. Through this process, it has helped with my fluency in and around the Invoca data.
Solid Solution and Support
What do you like best about the product?
It works. We set up an integration with Salesforce and it was seamless. The app had all of the key features we were looking for. And on the Invoca site, the UI was intuitive and easy to use. Lastly, the support was great. We had a team that was knowledgeable and responsive to help us along the way.
What do you dislike about the product?
While it was great to speak with the support team, we had to wait for a few weeks to get the call. And while we had knowledgeable people on the call, the agenda had a bit too much template junk that was already understood. Could have saved everyone's time to just skip the formalities and delve into the targeted questions.
What problems is the product solving and how is that benefiting you?
Tracking our marketing efforts via phone call. Without Invoca, we would have to bother our customers with questions like "How did you find us?" and trust our CRs to ask the question and capture the data in a normalized way.
Invoca: A game changing call tracking platform
What do you like best about the product?
Easy to navigate UI and granular call reporting for marketing
AWESOME customer success managers and technical support!
Advanced AI and machine learning technology
Integration with other platforms such as Google, Facebook, and Adobe Analytics
Customizable data fields and IVR experiences
Invoca Summit!
AWESOME customer success managers and technical support!
Advanced AI and machine learning technology
Integration with other platforms such as Google, Facebook, and Adobe Analytics
Customizable data fields and IVR experiences
Invoca Summit!
What do you dislike about the product?
Sales functionality, while just past the beta stage, lacks some of the more advanced functionality compared to some competitors
Lack of international capabilities outside of the US limits scalability
Lack of international capabilities outside of the US limits scalability
What problems is the product solving and how is that benefiting you?
We utilize Invoca for advanced call tracking for our marketing channels, integrating with platforms such as Google, Facebook, and Adobe Analytics to drive optimization and measure success.
Leading call analytics and intelligence platform
What do you like best about the product?
How easing it is to use the platform, enable data integrations and tracking to provide granular performance insights of our advertising programs that in turn aid in delivering measurable business outcomes.
What do you dislike about the product?
As a prior customer of Dialogtech, I miss DialogTech's customer service model. Invoca's self-serve approach works well coupled with the online resource portal however that approach falls short if an urgent problem arises requiring immediate attention. As I understand it, the vision for Invoca is to fold in Dialogtech's customer service approach which will easily solve this constructive feedback.
What problems is the product solving and how is that benefiting you?
Granular marketing attribution and customer experience insights. Next, we will leverage the platform to integrate offline revenue back to call activities to optimize to near real-time revenue.
Wireless Business Review
What do you like best about the product?
I like the power the platform provides by filling a knowledge gap between the online customer experience and call center touchpoint. I also like the Invoca team members that support my line of business.
What do you dislike about the product?
I think there could be more "out of the box" training available on day one and/or more consistent user training sessions.
What problems is the product solving and how is that benefiting you?
We are trying to find out the root causes of our shoppers pain points that triggers the need to call an agent instead of self-serving online.
Invoca has a great support team
What do you like best about the product?
Their constant support and the ever-growing integration points help capture click-to-call insights. Facebook and Google ads have multiple ways to connect.
What do you dislike about the product?
A little confusing about how to connect via view through interactions
What problems is the product solving and how is that benefiting you?
Being able to link sales made from calls and calls from campaigns. It makes us productive because we can use this information to retarget and also measure channel effectiveness
Best Way to Train!
What do you like best about the product?
With the recording, we can go back and listen to the calls. We sit down and talk about what we did right and what needs improvement. As our business grows, it also allows us to think about how we can be more inviting to attract each caller in our doors. It also allows each of our team members to listen to how they sound on the phone. It gives them perspective if they sounded rushed, were they polite, courteous, and helps them make corrections based on our programs and expectations.
What do you dislike about the product?
No dislikes. The product has good metrics and is easy to use. The one improvement I would suggest is the ability to make notes on individual calls for training.
What problems is the product solving and how is that benefiting you?
The benefit of Invoca is that we are constantly training. This allows us to do right by our guests and, in turn, create a steady path for growth. Call tracking keeps all members that answer the phone in the same mindset.
Seamless integration, invaluable insights
What do you like best about the product?
Being able to understand the conversations happening when users call us from our advertisements.
What do you dislike about the product?
That I don't have time to listen to calls more!
What problems is the product solving and how is that benefiting you?
Insights into the lead to patient journey and the ability to make a 1:1 match back to our advertising updates.
Recommendations to others considering the product:
Invoca is not only easy to use but it is easy to implement. Invoca protects your data and the account team is always there for your your questions and insights.
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