Invoca
InvocaReviews from AWS customer
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Analytics Technology Manager
What do you like best about the product?
Invoca and Adobe Analytics integration functionality.
What do you dislike about the product?
There have been timing challenges with our codebase as we have various TFNs displaying on the page at various times. We have a temp fix via Invoca custom code, but in the future will implement in the code base with standardized components. This should resolve most timing issues.
What problems is the product solving and how is that benefiting you?
I support the integration and from development side.
Very easy to use platform interface and excellent client service from the company.
What do you like best about the product?
The layout and navigation of the product are very intuitive and make it much easier for a new user like myself to learn and use.
What do you dislike about the product?
I noticed that some of the instructional documentation was convoluted and difficult to follow when setting something up in the platform.
What problems is the product solving and how is that benefiting you?
We are trying to effectively track phone revenue from various phone calls from our consumer and trade customer groups. The reporting in Invoca is straightforward and provides several options to view the data and overall call performance.
Recommendations to others considering the product:
Invoca has a very user-friendly interface that allows organizations and users to track their performance with ease.
Very knowledgeable people who are always there to help and assist
What do you like best about the product?
the relationship that we have with our Incova reps no ask is too, and they always make sure we are set up for sucess
What do you dislike about the product?
the platform is kind of difficult to use at times
What problems is the product solving and how is that benefiting you?
call volume and how to optimize our paid media strategies based on calls
Invoca
What do you like best about the product?
The ability to see offline conversions and see why customers call.
What do you dislike about the product?
The manual process of matching data from online, call center, and Invoca.
What problems is the product solving and how is that benefiting you?
we are in the process of identifying why customers call
Recommendations to others considering the product:
If you are looking for a tool that tells you why people call instead of ordering online, this is the tool.
Invoca has been incredibly easy to understand/navigate.
What do you like best about the product?
As a reports specialist, I love the ability to filter and download reports and schedule them.
What do you dislike about the product?
I haven't run into any aspect of Invoca I don't like. I know I can rely on our support team if I run into issues.
What problems is the product solving and how is that benefiting you?
We are reconciling our call data from Invoca to AT&T to ensure the completeness of our call data.
Recommendations to others considering the product:
Ask plenty of questions during the implementation/onboarding phase. The onboarding specialists are incredibly knowledgeable.
Invoca provides world-class customer service!
What do you like best about the product?
Their ability to answer questions and help with any customer-related issues on time is Invoca's strength. They provide world-class customer service and get back to their clients promptly.
What do you dislike about the product?
There is nothing that comes to mind when thinking negatively about Invoca.
What problems is the product solving and how is that benefiting you?
Setting up Bundles was initially a challenge. But with the help of Invoca representatives, such as Heather, Katie, and Haley, I overcame those challenges.
An innovative tool
What do you like best about the product?
I liked that the tool was able to identify trigger words that will help provide us valuable sales data on team member positioning and also provided us with customer objections (I.e. if a customers mentions a competitor name)
What do you dislike about the product?
I have not found any dislikes with the tool.
What problems is the product solving and how is that benefiting you?
We currently have a team of 8 quality analysts to review 1-4 calls per week per team member, unfortunately they cannot listen to every cal like invoca can and provide us with with transcripts for quick reviews.
Recommendations to others considering the product:
I cannot wait for the invoca tool to be implemented in my pet of the organzination. My colleges speak highly of the tool and it's ease of use. I would absolutely recommend this tool to friends and others who are interested.
Invoca for sale review
What do you like best about the product?
The ability to use call data to inform business decisions and enhance the way we optimize our campaigns.
What do you dislike about the product?
We have ran into a couple issues with data not matching up 1:1 between Invoca and SA360 (or not totally clear on how data should show up within the external platforms).
What problems is the product solving and how is that benefiting you?
Problems we are solving are what are the typical durations of calls that turn into leads and what channels are they coming through.
Positive experience thus far
What do you like best about the product?
Tracking all calls, rather than randomly selecting a few calls
What do you dislike about the product?
Visibility and accessibility to use the tool across our team are not fantastic.
What problems is the product solving and how is that benefiting you?
Reviewing basically all calls rather than selecting a random few.
Invoca is very helpful in getting the pulse of your business.
What do you like best about the product?
That each call is ledgered by date, time, and in order.
What do you dislike about the product?
I have not been able to search for a call by phone number.
What problems is the product solving and how is that benefiting you?
I can go back conveninetly when its quiet and I have time to see how my team is doing.
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