Invoca
InvocaReviews from AWS customer
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Customer Feedback on Invoca
What do you like best about the product?
It's a very powerful, reliable platform that we rely on daily to route customer calls to our business. The Invoca team, and especially Suzanne Newhouse our Customer Success Executive, is highly supportive and informed.
What do you dislike about the product?
The fact that you can only "pause" campaigns that you no longer use. You can't delete them. It's a bit "untidy".
What problems is the product solving and how is that benefiting you?
Invoca is enabling our business locations to easily connect with customers and prospects and it provides us with valuable metrics we track.
Great Inbound Grading process for the most part on our end !
What do you like best about the product?
How much information it shows off the call as well as how it transcribes all the calls and how you can fast forward and click in one area of what they were saying
What do you dislike about the product?
Sometimes its hard to find a call with not being able to search by phone number but other than that great system.. it could use a search area to make it quicker to find a call
What problems is the product solving and how is that benefiting you?
Our inbound grading system and it helps by having red flags on things our reps shouldnt say and having key words in the system helps make sure they are doing what they need on calls.
Invoca Review
What do you like best about the product?
Invoca helps me as a Quality Assurance Specialist to help improve my rep's performances. I am able to adjust signals to be able to view different things that are commonly being heard on calls and I am also able to use the scoring for incentives. This also helps that the reps are more trusting of the scores that Invoca produces. It is also very user-friendly.
What do you dislike about the product?
Right now, there isn't much to dislike. The features we are wanting to add into are already in the works of being added. We are going to be able to grade Spanish calls as well as our Outbound dials.
What problems is the product solving and how is that benefiting you?
Invoca helps us with sales and missed opportunities as well as keeping consistency on how we are handling our call performance. Soon we will have Spanish and outbounds added to our scorecards and this helps keep all call data in an easier accessible way.
Invoca Review
What do you like best about the product?
The ability to monitor inbound calls and optimize towards them.
What do you dislike about the product?
Would be nice to be able to export data into Google Sheets.
What problems is the product solving and how is that benefiting you?
We've been able to build custom audience lists with the signals we've created.
Recommendations to others considering the product:
Great team, easy to work with, and the technology is amazing!
Very satisfying experience, much obliged for the opportunity to work with a new system of memes
What do you like best about the product?
The way you grade the calls effortlessly
What do you dislike about the product?
The system doesn't catch certain words which can be a hassle
What problems is the product solving and how is that benefiting you?
How quick it is to review scores than to manually do it yourself , it saves so much time.
Invoca has helped me as a manager to figure out where my reps can improve.
What do you like best about the product?
What I like best about Invoca is the how I can filter calls by certain signals.
What do you dislike about the product?
I dont necessarily dislike anything in Invoca, there's still a lot of work to do.
What problems is the product solving and how is that benefiting you?
I am solving the problem of reps following the talk track.
Recommendations to others considering the product:
Make sure you walk through Invoca with someone who knows how to use it, it can be confusing at times
Invoca has been great.
What do you like best about the product?
The ability to search calls and know which reps are doing well.
What do you dislike about the product?
I dislike nothing, everything works perfectly
What problems is the product solving and how is that benefiting you?
I am solving the problem of reps not following the script they were given.
Recommendations to others considering the product:
Get to know the system and ask lots of questions
Great until recently. We have had issues with tagging.
What do you like best about the product?
Being to ready call transcripts and process outcome quickly.
What do you dislike about the product?
If I had to pick something it would be moving the Nav bar to the side on platform.
What problems is the product solving and how is that benefiting you?
Trying to gauge call outcomes. Benefits are actually seeing what caller has to say in call.
Very satisfied.
What do you like best about the product?
They have been a committed partner to us and they continue to come out with new features and continue to improve their offerings.
What do you dislike about the product?
Not a lot of dislikes but one area of improvement could be better reporting/access for our outside vendors.
What problems is the product solving and how is that benefiting you?
We are able to showcase the value of all everything we do to our customers with providing them with real-time data on qualified calls and appointments.
Great partners, easy to work with
What do you like best about the product?
From my function, Invoca provides us a layer of analytics around inbound calling that gives us insights into the effectiveness of our marketing programs. This layer of analytics and the unique metrics to each individual program is valuable for program efficacies.
What do you dislike about the product?
This is less of an indictment on Invoca and more of one on the work we do with any third party. Development timing can be slow and excrutiating to get anything new over the finish line. Example: SFDC Integration work that's been 2-years in the making.
What problems is the product solving and how is that benefiting you?
There have been some discrepancies in the call data that we're still trying to figure out if it's on the Invoca side, the T-Mobile side, or both. Through this process, it has helped with my fluency in and around the Invoca data.
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