WalkMe DAP
WalkMeReviews from AWS customer
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Actionable UX insights that drive an improved user experience.
What do you like best about the product?
The ability to track all application interactions, view session videos, and gather insights that help drive positive change for our organization.
What do you dislike about the product?
WalkMe is a robust tool with a large feature set and, as such, requires a lot of training, time, and experimetation in order to reap its benefits.
What problems is the product solving and how is that benefiting you?
By understanding what our users do in our various applications and where they experience the most challenges provides us with actionable insights around how to improve the user experience.
Best in class!
What do you like best about the product?
WalkMe is user friendly and it's fun! I love building and seeing ideas come to life.
What do you dislike about the product?
Nothing comes to mind. I don't have any dislikes at the moment.
What problems is the product solving and how is that benefiting you?
WalkMe helps us in systems and tools with in app guidance where dev work isn't available. It's also beneficial to alert our stakeholders of important messages and announcements.
Digital Adoption Journey
What do you like best about the product?
What I like best about WalkMe, its ability to simplify complex system experiences, which makes it easier for the user and organization to navigate digital platforms. WalKme's customizable features, like step by step guidance, tooltips, in application messaging, make it adaptable to any user. And the seamless integration with other tools ensures the user experience is consistent acroos different platforms.
What do you dislike about the product?
ln some some instances, when configuring WalkMe's step by step guidance, you need advanced building skill as building may require coding and time consuming in order to have a seamless solution.
What problems is the product solving and how is that benefiting you?
The WalkMe team that I meet and work with regularly, helps with analysis and metrics to show the value and ROI of WalkMe for my organization. This team also provides recommendations for the applications that are trending low with engagmentand adoption.
Excellent support management
What do you like best about the product?
I have been a customer for 3 years and have to say the support has just got better and better. I now have access to live chat which makes small ticket resolution so quick + AI answers helps with so much that I can't imagine life without it!
What do you dislike about the product?
It can be slightly more low-code than no-code if you want to create highly robust and customised solutions but the learning is worth the outcome!
What problems is the product solving and how is that benefiting you?
We are able to deploy solutions rapidly improving our time to value for clients
Leading DAP provider for a reason
What do you like best about the product?
Automation customisation and logic steps
What do you dislike about the product?
Lack of control over deep UI elements, it would be great to have control over our own instance.
What problems is the product solving and how is that benefiting you?
WalkMe is helping my clients by solving key digital adoption challenges, such as: Automation of repetitive tasks.
Ability to make changes without developer support
Enhanced data validation and integrity
Faster user onboarding and training
Analytics for improved decision-making
Personalized user experiences
Scalability across multiple applications These features drive smoother user experiences, higher productivity, and better data quality, maximizing the value of technology investments.
Ability to make changes without developer support
Enhanced data validation and integrity
Faster user onboarding and training
Analytics for improved decision-making
Personalized user experiences
Scalability across multiple applications These features drive smoother user experiences, higher productivity, and better data quality, maximizing the value of technology investments.
Wonderful user experience
What do you like best about the product?
I really like how intuitive and easy-to-use the application is
What do you dislike about the product?
It should really work on the editor extensions for browsers like edge and firefox as I faced some trouble there
What problems is the product solving and how is that benefiting you?
Currently I am undergoing training for WalkMe and have not used it for any BO purpose
Easy to get started and plenty of room to grow and master the many functions
What do you like best about the product?
With little to no coding experience, I was able to quickly learn WalkMe's interface and begin building complex solutions. As I have learned more about coding, specifically basic HTML and CSS, I have been able to further customize the user experience to better fit our company's branding. WalkMe has aided my team in building solutions to complex issues much sooner than our IT team has been able to troubleshoot the core issues saving hundreds of support tickets/customer support hours as well as boost sales with targeted experiences.
What do you dislike about the product?
While there have been some functionalities that I feel are lacking, mainly with the reporting features, the WalkMe support team has been very receptive to feedback and some of our requested features have been added. For ones that have not been added, the WalkMe team has been able to help us build some custom options that help bridge the gap.
What problems is the product solving and how is that benefiting you?
WalkMe is currently helping us mitigate customer support tickets by addressing errors our IT department are working to resolve as well as enabling sales-boosting workflows until we can build them natively into our website.
Great experience with WalkMe!
What do you like best about the product?
Walkme is the best digital adoption platform on the market, it has a lot of items and powerful functonalities.
What do you dislike about the product?
It's pretty expensive for digital small business
What problems is the product solving and how is that benefiting you?
It's redefining our way of supporting customers; we are better understanding we are customer issues in our digital platform.
Great in app on demand learning tool
What do you like best about the product?
The ability to add and edit content quickly allowing me to pivot to the users needs. Ensuring we can provide training and help quickly and efficiently
What do you dislike about the product?
Analytics need to improve, it's currently being worked on but as with all users I want the improvements now.
What problems is the product solving and how is that benefiting you?
Allowing us to train hundreds of users without using traditional method. It's also allowing us to put intervention where users are struggling reducing error rates
Thank you, Ben and WalkMe!
What do you like best about the product?
I've had the pleasure of working with Ben, our Customer Success Manager from WalkMe, and his support has been invaluable in developing the Digital Adoption Center of Excellence at Illumina. Ben has consistently gone above and beyond, from setting up weekly check-ins and promptly responding to emails, to actively collaborating on content drafts, reviewing workflows, and providing clear, helpful documentation. His commitment and thorough guidance have been instrumental in helping me and my team succeed, and I’m genuinely grateful for his support. Thank you, Ben, for making this journey both effective and enjoyable!
What do you dislike about the product?
The only thing I can think of is providing guidance and training on WHY one would use WalkMe vs. other training mediums. What are the use cases for using WalkMe content and what are some use cases where WalkMe is not the best solution to use? And showing users in training how to use the content based on real use cases. This is the use case and this is how we brainstorm to identify the right content to build instead of recreating all the training content into smart walk-throughs. I think new users lack the tools to understand what is the best solution to build, more of the Why, not the How. WalkME does a great job explaining the How in the training.
What problems is the product solving and how is that benefiting you?
New user onboarding and reducing tickets for customer support.
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