WalkMe DAP
WalkMeReviews from AWS customer
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WalkMe is responsive to customer needs
What do you like best about the product?
Each time I have suggested new functionality in WalkMe, it has appeared WalkMe after one or two update cycles. WalkMe is very responsive to customer needs. I appreciate their willingness to not only listen to customer concerns but also to enthusiastically address those concerns.
What do you dislike about the product?
I would like to see larger Close ("X") buttons, so users are better able to properly exit guidance when then choose.
What problems is the product solving and how is that benefiting you?
Several of our customers have commented that WalkMe makes our software easier to learn and use. WalkMe adoption by our customers has helped us to meet them where they need help most and to tailor our help content by reviewing users’ searches. In addition to improving the user experience for our customers, WalkMe has increased efficiency by eliminating the need to update tutorial videos when we deploy new features in our software. I can update and publish most walk-thrus in about an hour, a significant savings compared to the three hours it used to take to produce a video teaching the same process.
WalkMe is a great buy!
What do you like best about the product?
WalkMe's customer success team is dedicated to keeping abreast of my organization's use of WalkMe. They quality-check my WalkThru's, help me define short-term and long-term measurements for success, as well as suggest new ways to make sure I'm getting the most out of my investment. The software is awesome, but the team behind the software is the best!
What do you dislike about the product?
The only thing I dislike is my inability to fully take advantage of every feature WalkMe has to offer. There's more available than I can feasibly use in my projects.
What problems is the product solving and how is that benefiting you?
We've seen a 95% decrease in support requests for our most challenging processes since implementing the WalkMe's for said processes. WalkMe has all but eliminated questions on one of our monthly maintenance tasks performed in our application.
Our business communicates better with our end users as a result of using WalkMe. One-time communications and long-standing informational messages are easily created, tested, and deployed.
Our business communicates better with our end users as a result of using WalkMe. One-time communications and long-standing informational messages are easily created, tested, and deployed.
Recommendations to others considering the product:
Get a trial and check it out. Totally worth the minimal effort.
Fantastic customer support and a huge range of functionality
What do you like best about the product?
I love the power that WalkMe provides the user. In my situation all onsite messaging previously had to go through a long tech build process. I love that I know have instant access to publish content quickly and efficiently. The software is actually quite complex and provides users with a tonne of different applications, segmentation set ups and tech tools, however the WalkMe experience is so carefree, simple and easy. It really drills down complex scenario's into easy to understand UI. The customer service team is phenomenal, I love getting on the phone and working with WalkMe it is always fun and results driven.
What do you dislike about the product?
There's not much that I don't love about WalkMe! There is a fair amount of knowledge to take in to know how to use it, however the WalkMe university and training tools are so fantastic and easy to follow it makes learning it all a breeze.
What problems is the product solving and how is that benefiting you?
WalkMe is helping our users with error handling and completing detailed data tasks online.
Recommendations to others considering the product:
The investment is absolutely worth it
Better Training Through Interactive Flows
What do you like best about the product?
The entire set of WalkMe apps adds up to a powerful suite of capabilities that could truly transform how we approach user engagement and product usability enhancements. In our world, we've taken the interactive flow concept and extended it to the training domain, and the WalkMe tool and team delivered a solid solution , a professional implementation process, and great follow-up support that focuses on helping us generate value.
What do you dislike about the product?
Since our walk-thrus are used for training and tend to be longer and busier, I would love to see deeper analytics and reports that will allow me to perform more complex analysis of bad flows and related surveys, and better understand how to improve engagement and hit flow completion goals. For now, WalkMe had created a custom report for me to cover the immediate need, and they've just launched a new analytics engine - so I'm sure the analytics will keep improving.
What problems is the product solving and how is that benefiting you?
WalkMe walk-thrus provide a modern approach to deliver involved user and administrator training right inside the product UI. We've leveraged these walk-thrus to take a student through a structured flow inside the UI, explaining the different UI elements, pointing to interesting data, and mixing in best practices along the way. We rely heavily on the "walk-thru" app for these flows, but also leverage launchers and shoutouts to allow users to easily trigger the flows from strategic screens. Feedback so far has been very good and we are now able to deliver an engaging self-paced training that helps our customers realize value more quickly.
Lots of functionality and great support
What do you like best about the product?
The amount of customer support is the best part. I start to put together a walk through and they polish it up and give suggestions to make it better that I would not have even thought of. I also like the amount of functionality in the program. It has so much that it's actually a bit overwhelming, which is why I love that I get so much support.
What do you dislike about the product?
It feel weird that you can only manage it in Firefox, but on the other hand, it's a way that I can keep Firefox as my exclusive place to view the WalkMe editor. On the other hand, it might remind me more often to set up my walk throughs on my to do list if it were in my face more often in Chrome.
What problems is the product solving and how is that benefiting you?
Trying to help users with some awkward workflows that we have that we don't have the budget to fix all at the same time. This has been helpful in nudging users in how to use the software.
What's New notifications - this has been our favorite use case. Since so few people read emails, it's really nice to know that we have a direct way to communicate to our customers about new functionality, the moment that it releases.
What's New notifications - this has been our favorite use case. Since so few people read emails, it's really nice to know that we have a direct way to communicate to our customers about new functionality, the moment that it releases.
Recommendations to others considering the product:
Try it out. I didn't try the competitors other than seeing some demos, and although WalkMe is more expensive, you get what you pay for and it's been a great value for us.
Improvement of our onboarding and customer service with WalkMe
What do you like best about the product?
With WalkMe we can get help to our users very fast, so they immediately get benefits from their investment and save time on internal training.
For us it is really good to have found a solution where our Customer Experience team can help our customers in our solution without having to disturb our R&D department. This is very important for our company, that we can react fast to customers' wishes for new guides without having to delay our roadmap.
WalkMe deliver fantastic onboarding service, so it has been a good implementation process.
For us it is really good to have found a solution where our Customer Experience team can help our customers in our solution without having to disturb our R&D department. This is very important for our company, that we can react fast to customers' wishes for new guides without having to delay our roadmap.
WalkMe deliver fantastic onboarding service, so it has been a good implementation process.
What do you dislike about the product?
I actually don't have anything I dislike. We still have a few wishes for the product, and it is great to see that it is taken seriously, so I am confident that they will be fulfilled at some point.
What problems is the product solving and how is that benefiting you?
TimeLog helps proffesional service organisations run their business with our webbased system TimeLog Project. The system is a time tracking and project management tool where companies can handle both simple and complex project contracts, so they always know their project's financial status.
We use WalkMe for several purposes:
1. To help our new customers onboard our system, so they get a good and thorough introduction and hence get an easy start
2. As guides for new users at our existing customers on the system so they get familiar with best practice and they save time on internal training
3. For letting our users know about new features and how to use them, so they get a good introduction.
We have receiced very good feedback from our customers saying that it is very helpful and they save time, which is important for them as their time is billable.
We use WalkMe for several purposes:
1. To help our new customers onboard our system, so they get a good and thorough introduction and hence get an easy start
2. As guides for new users at our existing customers on the system so they get familiar with best practice and they save time on internal training
3. For letting our users know about new features and how to use them, so they get a good introduction.
We have receiced very good feedback from our customers saying that it is very helpful and they save time, which is important for them as their time is billable.
Just in time support and training for the global captive animal community.
What do you like best about the product?
For 50 years Species360 has developed and delivered software and database services for an international membership of aquariums, zoos and conservation organizations. From our largest member, Disney’s Animal Kingdom, who deliver conservation education and engaging experiences to millions of visitors a year, to the very small, such as the Devils@Cradle in Tasmania, who focus on saving Tasmanian Devils and their habitat – our software support tens of thousands of global users with ‘just in time’ support 24/7. Our biggest challenge is that we are a very small non-profit of ~50 staff based in the center of the US, but our >1,300 members are based in >100 ountries! Their needs and the needs of animals in their care never sleep! WalkMe has provided us an ‘always on’ help center that seamlessly integrated with our SAAS delivery model. Their team supports our small training staff with excellent support and have worked tirelessly to ensure that WalkMe has added value to our product immediately.
What do you dislike about the product?
Most of the frustrations we have had are related to our own limitations - programming decisions and how our system is designed. The implications to how this relates to WalkMe isn't unique to the tool-set that WalkMe has provided, we have similar issues with automated testing systems too. With WalkMe their team has worked closely with us to see what improvements we can make to our content creation and have navigated adeptly around our idiosyncrasies.
What problems is the product solving and how is that benefiting you?
Always on support and training for a globally distributed user-base and a small and single-outlet support team without shift coverage.
Recommendations to others considering the product:
Ensure you have a deployment plan ready - customer success team are ready day one to help you hit targets.
Great Functionality, but Too Expensive for Our Execs
What do you like best about the product?
The guidance and training available through WalkMe is awesome. A lot of Admin time may be saved.
What do you dislike about the product?
The quote to roll this out in our Salesforce org was going to cost $20,000 annually. For a company with 130 employees, that was too much for our executives!
What problems is the product solving and how is that benefiting you?
We were looking to provide assistance in following processes in Salesforce.
Simple yet helpful
What do you like best about the product?
This app is seriously cool apps that is easy to setup and easy to use. It can solve the huge amount of business problem. In a nutshell, WalkMe offers a step-by-step walk-thru of your website using awesome tooltip. It's a perfect way to present my client for how to use my project step-by-step.
What do you dislike about the product?
The non-linear nature of the extension, you can navigate back and forth between items very easily, but it takes a little time to getting used to. At first it can feel like I having to tweak things across multiple screens and that can bit confusing. And also, if you're not a Firefox User, you can't use this browser extension.
What problems is the product solving and how is that benefiting you?
This browser extension is really helpful if I want to present my project to my client. Because it really easy to use and understand it and vice versa.
Recommendations to others considering the product:
if you doubtful, you can live demo before download or buy it. Seriously, they give us time to review and to think whether you want to buy it or not
customer
What do you like best about the product?
real time instructions/help - easy to use.
What do you dislike about the product?
I have yet to find something I don not like about this.
What problems is the product solving and how is that benefiting you?
just in time training
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