WalkMe DAP
WalkMeReviews from AWS customer
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WalkMe continuously improve available solution and take into consideration customers ideas
What do you like best about the product?
High quality of Customer Support, great training platform (Institute) , Easy to implement.
What do you dislike about the product?
Some improvements when it comes to connection with SuFa application will be highly appreciated.
What problems is the product solving and how is that benefiting you?
Train users how to use application, automated their work
Streamlining User Adoption and Efficiency with WalkMe
What do you like best about the product?
User-Friendly Guidance and Efficiency of walkme
What do you dislike about the product?
Occasional Lag in User Experience and navigation
What problems is the product solving and how is that benefiting you?
WalkMe simplifies onboarding, enhances user adoption, and reduces training time, making processes more efficient and user-friendly
easy to learn with the help of the available training platform.
What do you like best about the product?
easy to use , easy to implement, easy to understand
What do you dislike about the product?
sometimes inconsistent while sleecting the elements.
What problems is the product solving and how is that benefiting you?
we are able to figure out the ain points using engaged elements and fill the gap using walkme.
Dedicated Content Creation Support with Regular Check-Ins
What do you like best about the product?
WalkMe's support team is exceptional. We submitted an issue, and they provided regular check-ins as they identified our problem and worked toward a fix. This communicative approach means we never felt left in the dark and knew answers were coming.
What do you dislike about the product?
For anyone new to in-application learning, the challenge is learning not only how to use WalkMe, but also the importance of the customer focus and not just creating content because you can. So the challenge is simply learning something brand new. WalkMe, however, mitigates this issue by providing excellent training content and a really great certification program.
What problems is the product solving and how is that benefiting you?
WalkMe is helping us solve the problem of meeting customers where they are. Instead of having to flip through paper or online documentation, the answer is a few clicks away. And whenever we run into a unique challenge with our content creation, WalkMe's ability to provide workarounds with jQuery has been a lifesaver. This flexibility ensures that we can implement custom solutions to meet our specific requirements, enhancing the overall functionality and effectiveness of our WalkMe implementations. This is important when you want your customers to have the full in-application support experience vs pieces and parts of the experience.
WalkMe - A True Digital Adoption Experience
What do you like best about the product?
Enhanced UX that improves web navigation
What do you dislike about the product?
No downsides to pin-point at the moment.
What problems is the product solving and how is that benefiting you?
Enhancing UX for our web customers by providing in-app guidance and support; reducing support costs by empowering users to self-serve through fuided tutorials and resources; Higher user adoption rates.
WalkMe is helping our users submit orders!
What do you like best about the product?
WalkMe let's me inject a launcher button in the middle of an ordering flow, so that users who get confused can click that button and get help to finish completing their order. I've added these launcher buttons to a few of our flows and have had a big increase in users using the WalkMe guides! I love that I can add these buttons anywhere I want and control the messaging, all without having to involve our developers!
What do you dislike about the product?
No big downsides! The WalkMe Editor has a lot of features and it takes time to learn how to use them, but they have great help topics on their support website, chat support and you can schedule a call with someone to help you over a Zoom call as needed at a time that works best for you! The support staff is very professional and dedicated to making sure you are happy with the results!
What problems is the product solving and how is that benefiting you?
Some of our customers are super techy Network Administrators and know how to manage their network settings, but some are not Network Administrators, so WalkMe helps them better understand how to make changes to their network using our ordering tools.
WalkMe and UKG (Kronos)
What do you like best about the product?
Our organization implemented WalkMe to use on a few applications, one being UKG (Kronos). We have used it in both Workforce Central and UKG Pro WFM. We have had much success with it. We have found that our endusers like the quick feedback they receive when using WalkMe functionality. In addition, some end users just need to get a few steps into the process to remember how to complete it. It saves them time and also, our support team time so we can focus on other items/issues
What do you dislike about the product?
I'm not sure there are any downsides to using it and there isn't really anything i dislike about it. It was a challenge for me to learn in the beginning but over the years, the software has become easier to use from an administrator standpoint
What problems is the product solving and how is that benefiting you?
Our goal was to give endusers a tool at their finger tips to answer questions quickly and accruately instead of having to call a support desk and/or combing through documentation. In turn, this saves not only them time but also our support teams time so we can focus on more important issues
WalkMe has one of the best user support teams I've ever interacted with
What do you like best about the product?
Apart from being an excellent tool for DAP, one of the most remarkable features of WalkMe is the excellent customer support you recieve whenever you reach out with a query. It's timely, thorough and impactful.
What do you dislike about the product?
Been working with it for some years now, and I can't think of any issues that jump out necessarily.
What problems is the product solving and how is that benefiting you?
We are using WalkMe to enhance our org's internal systems and help the users navigate it better.
Fantastic Customer Support
What do you like best about the product?
WalkMe is intuitive and user-friendly, making it easy for even beginners to create content quickly. The platform offers detailed analytics tools that help organizations understand user behavior and optimize workflows. The support staff are responsive and helpful.
What do you dislike about the product?
Ability to evaluate check boxes and radio buttons is incosistent. Thjis could be a function of how our instance of Salesforce is set up.
What problems is the product solving and how is that benefiting you?
Training, adoption, validation
Element recognition Issue
What do you like best about the product?
The team synced internally with the advanced element recognition team, which had made adjustments to the element recognition settings
What do you dislike about the product?
Nothing for the records, pretty satisfied with the response.
What problems is the product solving and how is that benefiting you?
Navigate the complexities of digital transformation. WalkMe helps uur organization to streamline their digital processes, enhance user satisfaction, and achieve better outcomes with their technology investments
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