WalkMe DAP
WalkMeReviews from AWS customer
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Digital Adoption made easier
What do you like best about the product?
WalkMe allows us to build onboarding experiences for our users that are easy to implement and can guide the user on how to do many different tasks. We are also able to highlight key features for our users easily, and provide marketing and other content. Adding WalkMe to the site is easy and takes no time at all. The integration process is quick and easy, in our case we deploy through a generated snippet that is added to our html. The support team is usually always available through chat, so customer support tends to have a quick turnaround.
What do you dislike about the product?
There are some places that need work, and sometimes things are not where you expect them. I also feel like sometimes features get removed without a clear replacement. I would like to see more refinement of the existing product.
What problems is the product solving and how is that benefiting you?
We are using WalkMe to reduce the dependency of our customers on our support teams to guide them through fundamental steps for using our products.
My experiences with WalkMe
What do you like best about the product?
It enables me to assist the users on various sections of the application. I am not very technical but I am ale to implement solutions.
I am able to address issues with the application.
It gives me the ability to device solutions and provide them creatively.
I've been able to provide complex solutions for issues and bugs with the application.
I am able to address issues with the application.
It gives me the ability to device solutions and provide them creatively.
I've been able to provide complex solutions for issues and bugs with the application.
What do you dislike about the product?
Insights: I am not able to rely on the insights we get.
There were a few times we noticed that the data we got from engaged elements and funnels were incorrect.
Support: Some complex issues take few months to resolve. There have been a few issues that haven't been resolved. I wish a rigorous follow up is done until resolution especially if it's with T3 support.
There were a few times we noticed that the data we got from engaged elements and funnels were incorrect.
Support: Some complex issues take few months to resolve. There have been a few issues that haven't been resolved. I wish a rigorous follow up is done until resolution especially if it's with T3 support.
What problems is the product solving and how is that benefiting you?
For nascent and growing application such as our application, there are issues that needs a quick solution.
I am able to successfully address such issues with a WalkMe build.
We improve adoption of newer features of our application with various deployables.
I am able to successfully address such issues with a WalkMe build.
We improve adoption of newer features of our application with various deployables.
Manager & Buidler for walkme
What do you like best about the product?
It is easy to build and test. Simple and no fuzz on coding..
Support is great.. Consultants are great
Support is great.. Consultants are great
What do you dislike about the product?
All the content WM workflow has to be unique with their names, when you have multiple platforms in each country, it is annoying to have so many names which has similar content (btw, each country is slightly different, so cannot share the same content)
What problems is the product solving and how is that benefiting you?
onboarding, guiding the process
I appreciated the support team at WalkMe because they elevated my issue as it was an urgent issue.
What do you like best about the product?
Professional and friendly service and demeanor of the support staff. This is very important to me since I use WalkMe at least once or twice a week.
What do you dislike about the product?
When I click the support button inside the Editor, I'd prefer not to have to log in again since I am already logged into the Editor.
What problems is the product solving and how is that benefiting you?
We have frequent new features and updates for our products and we use Shoutouts to communicate that with our large customer base.
We are also using Smart Walkthrus to assist new clients when onboarding.
We are also using Smart Walkthrus to assist new clients when onboarding.
Brent Neumann WalkMe review for Salesforce instance
What do you like best about the product?
Ability to have information stored and easily accessible for my end users.
Creating Walkthroughs to assist my end users.
Connecting Salesforce to Power BI to show all of our solutions.
Creating Walkthroughs to assist my end users.
Connecting Salesforce to Power BI to show all of our solutions.
What do you dislike about the product?
Challenging learning curve.
Plug-ins that caused Page Unresponsive issues in Salesforce.
Plug-ins that caused Page Unresponsive issues in Salesforce.
What problems is the product solving and how is that benefiting you?
Helping our Salesforce users with adoption.
Having reports and documentation one click away that keeps our users on Salesforce.
Having reports and documentation one click away that keeps our users on Salesforce.
WalkMe is a Must for Change Management!
What do you like best about the product?
At its core, the objective of WalkMe's on-screen guidance relates very closely to my childhood experience. I grew up with a rather large family, and was one of very few who took a great interest in technology and innovation, looking up to great minds, such as Walt Disney.
As my technical background began to develop, so too did the advancement of technology in the early 2000s, and I was always the one being pulled in to setup home entertainment systems, troubleshoot computer issues, and everything in between.
As we moved into the age of smartphones and a world where computers became a normalcy everywhere, I could have only dreamed of a technology that could eliminate the need for me to assist a family member with the same issues repeatedly, over and over again.
When I got the email in my organization that we were adopting this new technology called WalkMe and they needed someone with a technical background and a passion for helping others learn, I felt like I may have found my dream job.
So, I would say what I like the best about WalkMe is its ability to help others learn and become educated to do their jobs better, and to make their lives' a little bit easier. It is WalkMe's ability to help others achieve something that they may not have had the confidence in thinking they could, that makes it great!
As my technical background began to develop, so too did the advancement of technology in the early 2000s, and I was always the one being pulled in to setup home entertainment systems, troubleshoot computer issues, and everything in between.
As we moved into the age of smartphones and a world where computers became a normalcy everywhere, I could have only dreamed of a technology that could eliminate the need for me to assist a family member with the same issues repeatedly, over and over again.
When I got the email in my organization that we were adopting this new technology called WalkMe and they needed someone with a technical background and a passion for helping others learn, I felt like I may have found my dream job.
So, I would say what I like the best about WalkMe is its ability to help others learn and become educated to do their jobs better, and to make their lives' a little bit easier. It is WalkMe's ability to help others achieve something that they may not have had the confidence in thinking they could, that makes it great!
What do you dislike about the product?
I do not have too many quarrels with WalkMe, as most of the features I have thoughts about changing, typically end up being updated, as WalkMe is very good at adapting and keeping their Application relevant.
What problems is the product solving and how is that benefiting you?
Numerous issues ranging from:
• Educating Users on confusing processes that they are required to perform day-to-day.
• Reminding Users to perform certain tasks that keep us within compliance and regulations in our industry.
• Serving as a Hub to access information quicker and easier than going out to a Knowledge Base manually.
• Educating Users on confusing processes that they are required to perform day-to-day.
• Reminding Users to perform certain tasks that keep us within compliance and regulations in our industry.
• Serving as a Hub to access information quicker and easier than going out to a Knowledge Base manually.
WalkMe makes it easy to improve inflexible systems
What do you like best about the product?
Provides a broad offering to deliver guidance, error-proofing and automation.
Realises the promise of citizen developers, enabling employees to improve their systems.
Offers system-specific content libraries for faster deployment.
Quick – solutions are often built, tested and deployed in hours (not days or weeks).
Powerful adoption analytics that simplify maintenance and benefits capture.
Excellent support and active community.
New features are frequently added that provide meaningful value.
Realises the promise of citizen developers, enabling employees to improve their systems.
Offers system-specific content libraries for faster deployment.
Quick – solutions are often built, tested and deployed in hours (not days or weeks).
Powerful adoption analytics that simplify maintenance and benefits capture.
Excellent support and active community.
New features are frequently added that provide meaningful value.
What do you dislike about the product?
Since WalkMe content integrates smoothly with underlying systems, users often don't realize they're using it. This can slow the growth of deployment into new areas.
What problems is the product solving and how is that benefiting you?
WalkMe is a Disgital Adoption Platform that makes complicated systems easier to use.
It allowed us to take processes with over a hundred steps and realise automation rates of >90%. This allows the work to move from specialised teams to self-serve, reducing cost and service times.
Case study at: https://www.walkme.com/customer-stories/origin/
It allowed us to take processes with over a hundred steps and realise automation rates of >90%. This allows the work to move from specialised teams to self-serve, reducing cost and service times.
Case study at: https://www.walkme.com/customer-stories/origin/
help reduce employee inquiries
What do you like best about the product?
WalkMe helped reduce the number of inquiries during our annual comp planning process because we were able to include additional information for just in time reference as managers went through the process with many different comp components.
What do you dislike about the product?
none at the moment except having to learn a new system does take some time.
What problems is the product solving and how is that benefiting you?
helps reduce the number of employee inquiries coming to HR
WalkMe is great for user onboarding
What do you like best about the product?
It is great an onboarding users or providing in-application help where needed. Implementation is easy once snippet is embedded. Customer support is super helpful.
What do you dislike about the product?
It requires either hands on support or a dedicated team at your company to build the content out with WalkMe. UI can be improved upon in some aspects.
What problems is the product solving and how is that benefiting you?
Self-Service when customers need help.
The only solution for Digital Adoption that actually works
What do you like best about the product?
WalkMe solves the just-in-time-training problem the way no other application can. Instead of pulling users away from desk, expecting rote memorization of complex process and inundating them with job aids - the instruction happens on the screen during real-time execution. No time away from desk. No memorization. No maintenance of cumbersome job aids. With this type of improved experience, you can do wonders for data integrity, change adoption and improving the ROI of your entire tech stack. I've been in Change Adoption for 20 years. This is the only application that I've ever used that has actually created provable results. On a long enough timeline, all training looks like this. Do it now.
What do you dislike about the product?
The hardest part of WalkMe is selling it internally. It's a net-new technology, so helping leaders understand the scope of the opportunity can sometimes be a bit of a journey. But worth it.
What problems is the product solving and how is that benefiting you?
Data integrity issues are a thing of the past with WalkMe. We have content that literally stops the user from entering bad data, automates key data elements for consistency and ensures no data is missing. The validaton capabilities soar above what IT can hard-code into the underlying platforms. As a result, we've taken error rates as high as 70% all the way to 0 by making the error impossible.
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