WalkMe DAP
WalkMeReviews from AWS customer
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Assistant for User Adoption—With Room to Grow
What do you like best about the product?
Streamlined onboarding: WalkMe makes complex tools like Salesforce or Highspot more approachable by guiding users with real-time, contextual tips.
Flexible customization: You can build step-by-step walkthroughs tailored to different user personas, improving training effectiveness.
Insightful analytics: Usage tracking and engagement data help validate whether digital adoption initiatives are working.
Boosts productivity: Saves time by reducing support tickets and user confusion, especially when launching new processes or platforms.
Flexible customization: You can build step-by-step walkthroughs tailored to different user personas, improving training effectiveness.
Insightful analytics: Usage tracking and engagement data help validate whether digital adoption initiatives are working.
Boosts productivity: Saves time by reducing support tickets and user confusion, especially when launching new processes or platforms.
What do you dislike about the product?
Editor UI feels clunky: Building walkthroughs can feel unintuitive at times, with a learning curve for less technical team members.
Performance lags: Occasionally slows down the host application, especially in large, content-heavy deployments.
Limited design flexibility: Visual styling options are somewhat restrictive without developer input, which can affect user experience polish.
Performance lags: Occasionally slows down the host application, especially in large, content-heavy deployments.
Limited design flexibility: Visual styling options are somewhat restrictive without developer input, which can affect user experience polish.
What problems is the product solving and how is that benefiting you?
WalkMe helps eliminate confusion when rolling out new sales tools or processes by guiding users step-by-step in real time. This reduces reliance on one-off trainings or support tickets, and ensures consistency in how users complete tasks. It’s especially helpful when onboarding new reps or reinforcing changes in tools like Salesforce, Highspot, or internal portals. As a result, we're seeing faster adoption, fewer errors, and improved confidence across the team.
It seems like a fabulous tool to explore.
What do you like best about the product?
Help the end user and be able to adapt it to other platforms
What do you dislike about the product?
I still haven't found an element to be able to respond
What problems is the product solving and how is that benefiting you?
I have many users contacting me because my platform, which I want to connect, is not entirely intuitive. I want to reduce and mitigate the above with the use of Walk Me.
Great UI and tool to craete training doc
What do you like best about the product?
We used to create many short video and demos, Managing workflows better
What do you dislike about the product?
The ability yo link the walkme videos with other tools and SOPs. Also inter dependent and nsted workflow with restiction will be great
What problems is the product solving and how is that benefiting you?
Very easy to create workflow. The interactive video cis a great addition to SOP and training doc. Giving a bite size demo for user. easy to absorb.
WalkMe Is the Best!
What do you like best about the product?
Working with WalkMe has been an absolute game-changer for our organization. From day one, the platform has empowered us to simplify complex processes, reduce support tickets, and deliver an intuitive, self-service experience for our users. Whether it’s creating Smart Walk-Thrus, automating tasks, or launching timely communications through Workstation, WalkMe has exceeded our expectations.
But what truly sets this experience apart is the WalkMe Success Team. Their partnership, strategic guidance, and deep product knowledge have been invaluable. They took the time to understand our unique workflows and goals, and they consistently offer creative, scalable solutions that align with our vision. No question goes unanswered, no challenge goes unsupported, they are responsive, collaborative, and proactive every step of the way.
We’re incredibly grateful for the partnership and excited about what’s ahead. WalkMe isn’t just a product, it’s a team and a strategy we trust.
But what truly sets this experience apart is the WalkMe Success Team. Their partnership, strategic guidance, and deep product knowledge have been invaluable. They took the time to understand our unique workflows and goals, and they consistently offer creative, scalable solutions that align with our vision. No question goes unanswered, no challenge goes unsupported, they are responsive, collaborative, and proactive every step of the way.
We’re incredibly grateful for the partnership and excited about what’s ahead. WalkMe isn’t just a product, it’s a team and a strategy we trust.
What do you dislike about the product?
One area of opportunity would be the availability of more live, instructor-led training sessions. While the on-demand resources and documentation are helpful, our team would greatly benefit from regular live courses that allow for real-time Q&A, deeper exploration of advanced features, and hands-on learning with direct feedback. These sessions could accelerate adoption and help us get even more value out of the platform.
What problems is the product solving and how is that benefiting you?
WalkMe is helping us solve several key challenges related to user adoption, process consistency, and system navigation across our enterprise platforms. Before implementing WalkMe, users often struggled with complex workflows, resulting in frequent support tickets, inconsistent data entry, and delays in task completion. With WalkMe, we’ve been able to proactively guide staff through essential processes using Smart Walk-Thrus, surface key communications through Workstation notifications, and simplify training with contextual, on-demand support.
A go to option for Digital Adoption
What do you like best about the product?
User friendly interface in the editor and vast help in the knowledgebase
What do you dislike about the product?
Insights is quite confusing and time taking
What problems is the product solving and how is that benefiting you?
Providing in-context help, alerting users on what not to do, User journey mapping, and feature announcements
Competence and Empathy in one place
What do you like best about the product?
How it is just as clever as the builder infront of the desktop! It has so many options to build and just really amazing tools to work with!
What do you dislike about the product?
Not really anything. If I'd had to think of something, it might be the quirckyness in some cases when trying out to compensate the applications issue itself.
What problems is the product solving and how is that benefiting you?
Our customers have issues Onboarding their employees with new tools they are trying to implement in their companies. With WalkMe we found a way to guide them in an easy way, without having to train users, but rather more guiding them on their own efficiently. Also, some Customers just want to offer on the spot guidance for example for tasks and processes that their employees are rarely engangig with, meaning that when they have to, they don't have to remember on how to do it - WalkMe remembers it for them!
WalkMe delivers results where it matters most.
What do you like best about the product?
WalkMe has been a game-changer for our digital adoption strategy. Its intuitive, in-app guidance has significantly reduced training time and increased user confidence across platforms.
Since implementation, we’ve seen a measurable drop in support tickets and a faster onboarding experience for both employees and customers. The platform is flexible, data-driven, and easy to maintain, making it a strong asset in our digital transformation efforts.
Highly recommend it for any organization looking to boost productivity and create a more self-sufficient user experience.
Since implementation, we’ve seen a measurable drop in support tickets and a faster onboarding experience for both employees and customers. The platform is flexible, data-driven, and easy to maintain, making it a strong asset in our digital transformation efforts.
Highly recommend it for any organization looking to boost productivity and create a more self-sufficient user experience.
What do you dislike about the product?
The WalkMe team is working on helping us to better be able to tell our WalkMe value story, which I appreciate greatly!
What problems is the product solving and how is that benefiting you?
WalkMe helps solve key business challenges by improving software adoption, reducing support tickets, and accelerating onboarding. It guides users in real time, boosts productivity, and eases change management — all while lowering training costs.
Game changer!
What do you like best about the product?
WalkMe has been a game-changer for our organization! The platform has streamlined our user experience across multiple systems, ensuring employees can navigate complex processes with ease. From its intuitive step-by-step guidance to its powerful automation capabilities, it has significantly improved productivity, reduced errors, and fostered seamless software adoption.
Its analytics feature has provided us with valuable insights into user behavior, allowing us to optimize workflows and address challenges proactively. Lastly, WalkMe has a very responsive customer service team and any issues we have had are quickly addressed and resolved.
We highly recommend WalkMe to any organization looking to enhance efficiency, improve user experience, and embrace successful digital transformation. It’s truly an indispensable tool!
Its analytics feature has provided us with valuable insights into user behavior, allowing us to optimize workflows and address challenges proactively. Lastly, WalkMe has a very responsive customer service team and any issues we have had are quickly addressed and resolved.
We highly recommend WalkMe to any organization looking to enhance efficiency, improve user experience, and embrace successful digital transformation. It’s truly an indispensable tool!
What do you dislike about the product?
Lack of paper-based job-aids
With numerous browser windows open, WalkMe occasionally links to the wrong app, even though it was not configured for it
Between the Console, Admin screen and Launcher, it's easy to get lost as to which does what
With numerous browser windows open, WalkMe occasionally links to the wrong app, even though it was not configured for it
Between the Console, Admin screen and Launcher, it's easy to get lost as to which does what
What problems is the product solving and how is that benefiting you?
Guidance, validation, automation of pain points we have in our apps.
I hope to use WalkMe for the rest of my career!
What do you like best about the product?
I love how easy to use WalkMe is, from a builder and user perspective. There are a variety of modalities (features) WalkMe offers through it's apps, and the insights help take evaluation to the next level.
What do you dislike about the product?
I think the biggest thing that can go wrong with WalkMe does not have anything to do with the tool itself, but poor implementation and maintenance of the tool - not having a strong WalkMe practice internally for the specific business.
What problems is the product solving and how is that benefiting you?
We launched WalkMe at my company just under 11 months ago.
Scalable Training Delivery: We’ve shifted from resource-heavy live sessions to scalable, self-paced learning—cutting live facilitation by ~32 hours/month - 384 hours to date. Assuming the average hourly pay for a trainer, this is roughly $15,111 saved to date, allowing for dollars and time invested in higher impact programs and initiatives.
On-Demand Learning: Employees learn what they need, when they need it. 90% of surveyed users say they’d use WalkMe Solutions again!
Consistent Training: WalkMe ensures all users receive the same high-quality, standardized training. The same team builds content across platforms, aligning style, structure, and learner-first design.
Reduced Time to Clear Support Tickets: When training is identified as the need in a associate support ticket, ticket close time has been seen to be reduced up to 20%, freeing up time for more strategic work.
Scalable Training Delivery: We’ve shifted from resource-heavy live sessions to scalable, self-paced learning—cutting live facilitation by ~32 hours/month - 384 hours to date. Assuming the average hourly pay for a trainer, this is roughly $15,111 saved to date, allowing for dollars and time invested in higher impact programs and initiatives.
On-Demand Learning: Employees learn what they need, when they need it. 90% of surveyed users say they’d use WalkMe Solutions again!
Consistent Training: WalkMe ensures all users receive the same high-quality, standardized training. The same team builds content across platforms, aligning style, structure, and learner-first design.
Reduced Time to Clear Support Tickets: When training is identified as the need in a associate support ticket, ticket close time has been seen to be reduced up to 20%, freeing up time for more strategic work.
WalkMe — A Powerful Tool for Driving Digital Adoption
What do you like best about the product?
The biggest upside of using WalkMe is how intuitive and flexible the platform is. Its no-code/low-code approach allows teams — even those without deep technical expertise — to quickly build and deploy in-app guidance, smart tips, and step-by-step walkthroughs. This directly translated to smoother user onboarding, faster feature adoption, and a significant drop in support queries.
Another standout feature is WalkMe’s robust analytics. The ability to track user behavior, identify friction points, and continuously optimize workflows based on real data is a huge advantage when you're aiming for sustainable digital adoption. The platform also offers versatility — whether you're working on a CRM, ERP, or custom internal tool, WalkMe can layer on top and immediately start adding value.
Lastly, the customer support and onboarding teams at WalkMe are truly world-class. Their proactive guidance and genuine commitment to helping clients succeed made the implementation journey much smoother.
Another standout feature is WalkMe’s robust analytics. The ability to track user behavior, identify friction points, and continuously optimize workflows based on real data is a huge advantage when you're aiming for sustainable digital adoption. The platform also offers versatility — whether you're working on a CRM, ERP, or custom internal tool, WalkMe can layer on top and immediately start adding value.
Lastly, the customer support and onboarding teams at WalkMe are truly world-class. Their proactive guidance and genuine commitment to helping clients succeed made the implementation journey much smoother.
What do you dislike about the product?
WalkMe is not without its challenges. One of the main downsides is the learning curve associated with fully unlocking its more advanced features, especially when it comes to designing complex logic-based flows or working with dynamic elements in applications. While basic deployments are straightforward, mastering the platform takes time and often requires more trial and error than expected.
Additionally, depending on the tech stack and system architecture of the application you're working with, there can be occasional compatibility or performance hiccups, especially with applications that are heavily customized or updated frequently.
Lastly, the licensing and pricing structure can be on the higher end, which might be a limiting factor for smaller organizations or teams with tight budgets.
Additionally, depending on the tech stack and system architecture of the application you're working with, there can be occasional compatibility or performance hiccups, especially with applications that are heavily customized or updated frequently.
Lastly, the licensing and pricing structure can be on the higher end, which might be a limiting factor for smaller organizations or teams with tight budgets.
What problems is the product solving and how is that benefiting you?
WalkMe addresses one of the most common and costly challenges in any organization: the gap between software investment and actual user adoption. No matter how powerful or feature-rich an application is, if users don’t fully understand how to navigate it or complete their tasks efficiently, the true value of that software is never realized.
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