WalkMe DAP
WalkMeReviews from AWS customer
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DAP has never been easier and smoother than with WalkMe
What do you like best about the product?
It's a wonderful tool to help users access the information they need in real time, within their newly adopted or updated systems. As a Certified WalkMe builder, it's easy to use and understand, and absolutely satisfying to see deployed in my client's environment.
I think it's a milestone that marks a before and after in Digital Adoption.
I think it's a milestone that marks a before and after in Digital Adoption.
What do you dislike about the product?
I think it still has a way to go and it may not be perfectly optimized; it may be as well a problem with the system I was using it in (o9 Solutions) and not a problem of WalkMe tools specifically, but I found that the detection of on screen elements tend to fail a lot, and that resulted in Walk-Thrus that used Auto-Steps and auto-clicking in several buttons not working properly and stopping in the middle of a process.
Anyway, support team was really supportive and attentive on this regards so I have nothing but words of gratitude for them all as they eventually made an adjustment on their side, tools and systems that seemed to have helped to solve this issue.
Anyway, support team was really supportive and attentive on this regards so I have nothing but words of gratitude for them all as they eventually made an adjustment on their side, tools and systems that seemed to have helped to solve this issue.
What problems is the product solving and how is that benefiting you?
We have several training and performance support materials that cover the topics users need to know about the adoption of the new system, its features, its benefits, the interface and so on, but the fact that they can have all the information on a button or a process they need in real time within the platform is priceless. In other projects, users would have to look at a job aid to see how to perform a process and then go back to the system and try to do it themselves. With WalkMe, they have instructions in real time, they are guided through the system, features, buttons, sections and so on as in a guided tour. It's a whole new way of change management and adoption of new digital platforms and I think it's absolutely revolutionary.
WalkMe enables users to self-serve more effectively
What do you like best about the product?
It reduces the need to ask for help, WalkMe empowers users to navigate systems and complete tasks independently by providing step-by-step guidance, tooltips, and contextual support—significantly reducing the need to reach out to support teams or colleagues for assistance.
What do you dislike about the product?
Not relevant in this context, no applicable information.
What problems is the product solving and how is that benefiting you?
It guided me through complex processes step-by-step, saving me time.
WalkMe as an enabler for knowledge on demand
What do you like best about the product?
1) Ease of implementation, even beginners can start very fast
2) Ease of integration - no need to ask the admin of the website we're using, the code gets injected on top without interfering with the website
3) Shortcuts are very handy, and WalkMe points to any element, even if not visible on screen but present in the HTML
4) Easy access to knowledge on screen opening resources
5) Automations are super helpful to automatically execute tasks
6) The tracking system for the access is flawless, recording all type of events and helping us to segment / exclude some behaviors
7) Support is very responsive, never a wait more than a few minutes
8) system allows to use Jquery to be more precise. Allows a very specific targeting
9) very fast to load
2) Ease of integration - no need to ask the admin of the website we're using, the code gets injected on top without interfering with the website
3) Shortcuts are very handy, and WalkMe points to any element, even if not visible on screen but present in the HTML
4) Easy access to knowledge on screen opening resources
5) Automations are super helpful to automatically execute tasks
6) The tracking system for the access is flawless, recording all type of events and helping us to segment / exclude some behaviors
7) Support is very responsive, never a wait more than a few minutes
8) system allows to use Jquery to be more precise. Allows a very specific targeting
9) very fast to load
What do you dislike about the product?
1) Some features are difficult to personalize, for example in the popups it's very difficult to create new buttons, need for advanced CSS
2) An automatic repository with the documentation, storing all the conditions created for every launcher, would help the user to avoid to create parallel documentation
3) The screenshots that are automatically created for every element are helpful, but when we duplicate a solution and change the element that it points to, the screenshot is not updated
4) If we cover completely the page during an automation, the automation stops
2) An automatic repository with the documentation, storing all the conditions created for every launcher, would help the user to avoid to create parallel documentation
3) The screenshots that are automatically created for every element are helpful, but when we duplicate a solution and change the element that it points to, the screenshot is not updated
4) If we cover completely the page during an automation, the automation stops
What problems is the product solving and how is that benefiting you?
Fast access to documentation on screen
Automations
Additional buttons on pre-made websites
Automations
Additional buttons on pre-made websites
Walkme review
What do you like best about the product?
WalkMe's customer service is outstanding — the team is responsive, knowledgeable, and genuinely eager to help. I also appreciate how open they are to feedback, and how quickly they adapt and implement improvements based on customer input. It’s clear they value long-term partnerships and are committed to continuously evolving the product in the right direction.
Another major plus is the ease of use and implementation and integration. The solution is intuitive and user-friendly, making it accessible even for teams without a strong technical background. This has made adoption across different roles much smoother.
Another major plus is the ease of use and implementation and integration. The solution is intuitive and user-friendly, making it accessible even for teams without a strong technical background. This has made adoption across different roles much smoother.
What do you dislike about the product?
The pricing model could use more flexibility. It doesn’t always align with smaller-scale or variable usage needs, making it a bit challenging for teams with fluctuating adoption priorities or limited budgets.
What problems is the product solving and how is that benefiting you?
ENABLE LEARNING IN THE FLOW OF WORK
IMPROVE PRODUCTIVITY & EXPERIENCE
DRIVE CHANGE AT SCALE
IMPROVE PRODUCTIVITY & EXPERIENCE
DRIVE CHANGE AT SCALE
Great and straightforward for delivering engaging customer experiences, could use some QoL
What do you like best about the product?
It's extremely quick and easy to deliver and create guided experiences, it has a smooth learning curve enabling new customers to create contents for user onboarding for full-fledged applications.
What do you dislike about the product?
WalkMe suffers from lack of customization (scripting, stylization of certain elements, project structure), the user will have an easier time designing walkthroughs if they lean more into what WalkMe has to offer, rather than them having the freedom to develop what they think is right.
What problems is the product solving and how is that benefiting you?
We use WalkMe as the main tool for building onboarding experiences in all Kaseya's products. Since the company deals with a large amount of softwares and products, WalkMe efficiency in implementation is extremely beneficial for delivering to all of them with a good degree of quality.
Guiding Users, Driving Change
What do you like best about the product?
WalkMe has been a game-changer in our transition from a legacy ERP to a modern SaaS solution. It made onboarding smooth by providing users with interactive training videos and real-time guidance through key workflows. The in-app shoutouts and on-demand video resources helped drive engagement and awareness for new features without overwhelming users.
From an admin perspective, the detailed analytics are incredibly powerful. We get visibility into user behavior, workflow drop-off points, and completion milestones—giving us actionable insights to fine-tune both the user experience and our ERP implementation. WalkMe truly acts as both a digital trainer for users and a strategic tool for continuous improvement.
From an admin perspective, the detailed analytics are incredibly powerful. We get visibility into user behavior, workflow drop-off points, and completion milestones—giving us actionable insights to fine-tune both the user experience and our ERP implementation. WalkMe truly acts as both a digital trainer for users and a strategic tool for continuous improvement.
What do you dislike about the product?
While WalkMe is incredibly effective in guiding users and driving adoption, we see an opportunity for even greater value through enhanced integration options. With its intuitive design and strong user engagement, expanding API support across more platforms could help position WalkMe as an even more versatile tool within the broader SaaS ecosystem.
What problems is the product solving and how is that benefiting you?
ERP adoption has been our primary challenge, especially transitioning from a legacy system to a modern SaaS platform. Users across different regions often struggled to adapt, resulting in a high volume of support tickets and training requests.
WalkMe has significantly reduced this burden by guiding users in real time, providing contextual help, and offering self-service resources. This has led to a steep drop in support tickets related to user confusion or training, freeing up our application team to focus more on enhancements and innovation rather than repetitive support.
WalkMe has significantly reduced this burden by guiding users in real time, providing contextual help, and offering self-service resources. This has led to a steep drop in support tickets related to user confusion or training, freeing up our application team to focus more on enhancements and innovation rather than repetitive support.
A smart, user-friendly ally for training and communication!
What do you like best about the product?
WalkMe is intuitive and engaging, almost like solving a puzzle, which makes it enjoyable to build content. It’s also helped us better understand our technology stack and how it’s being used across our firm. One of the most valuable aspects is how it enables us to quickly identify user pain points early and collaborate with support to resolve them, preventing larger issues.
What do you dislike about the product?
Adopting new WalkMe features can be a challenge sometimes. It takes time to fully understand them, and there’s often too much red tape to enable.
What problems is the product solving and how is that benefiting you?
It streamlines the on-boarding process and supports change management efforts. It helps reduce the learning curve for employees and boosts confidence. It also serves as a reliable communication channel for planned outages and updates. It also helps with compliance and data integrity by guiding users through processes accurately and reduces errors. Automation features have increased productivity by eliminating repetitive tasks. In all, it has made us more agile.
It was great help
What do you like best about the product?
About the auto click and shoutout features
What do you dislike about the product?
Please make easier on launcher editor platform
What problems is the product solving and how is that benefiting you?
WalkMe is helping us automate things which helps reduce the number of clicks. We are using alert message on closing the form using invisible launcher.
WalkMe is the king of user experience
What do you like best about the product?
The ability to simplify user processes, to ensure data is entered correctly and for all changes to have a short turn around.
What do you dislike about the product?
They have some side products that are half baked, felt like they started trying but never finished.
What problems is the product solving and how is that benefiting you?
The two main problems WalkMe solves for us is scalable support, and data correctness.
Like many organisations as we scale up we face ballooning support costs, WalkMe enables self help for users which removes the "how to" questions entirely. The second main cause of support costs for us is data correctness and validation. WalkMe enables us to provide a custom data rule sets that we can rapidly change to business requirements. Which ensures the complex data entry we require is done correctly.
Like many organisations as we scale up we face ballooning support costs, WalkMe enables self help for users which removes the "how to" questions entirely. The second main cause of support costs for us is data correctness and validation. WalkMe enables us to provide a custom data rule sets that we can rapidly change to business requirements. Which ensures the complex data entry we require is done correctly.
Quick support response
What do you like best about the product?
I had an issue in the Partner Portal, and when I used the WalkMe chat, I received a response from a support consultant very quickly. The fast support made a big difference and helped me solve the issue without delays.
What do you dislike about the product?
I would like the training path to be easier to find and more intuitive to navigate.
What problems is the product solving and how is that benefiting you?
I'm studying to certificate in WalkMe
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