We started migrating from VMware to Nutanix four years ago, and we're seeing much better performance.
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The learning curve has been smooth, and the technicians are performing a little better regarding response times
What is our primary use case?
How has it helped my organization?
We had a difficult disaster recovery situation that we handled with Nutanix Cloud Manager. We also migrated licenses from on-premises in a local environment to the cloud, which is much cheaper.
What is most valuable?
Nutanix Cloud Manager is easier for technicians than VMware, so fewer people are needed to do the same tasks. It's critical because if we do things faster, we do them at a lower price, especially if we use fewer human resources.
NCM’s built-in playbooks have freed our IT team to focus on other tasks in some areas, but we also have our own local playbooks. This has freed up time for our IT team. Since 2023, we have spent an average of six hours completing an implementation, which allows us to use our IT staff more effectively for other tasks.
The learning curve has been smooth, and the technicians are performing a little better regarding response times. The only thing that makes a little difference is the virtualization part, which I believe is compensated by the performance part. A short learning curve is important because the infrastructure team is a bit large, so doing things with less time is better. If we take longer, then it will be more expensive.
What needs improvement?
We are still learning about cloud usage and the integrations we are targeting right now at the event. I believe there is room for improvement, especially with the prices, which are not very friendly.
For how long have I used the solution?
I have used Nutanix Cloud Manager for four years.
What do I think about the stability of the solution?
We haven't experienced any downtime.
What do I think about the scalability of the solution?
It's easy to scale Nutanix Cloud Manager for the cloud and local services.
How are customer service and support?
I rate Nutanix support nine out of 10. We are happy with the customer service. 
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used VMware previously. It's okay. We made the switch four years ago when we purchased another company that was already using Nutanix. From that moment, we started working with Nutanix, which we didn't know about before.
How was the initial setup?
Deploying Nutanix was a smooth experience. The technicians were fluid, and the deployment had no major problems.
What about the implementation team?
We used the help of EDVAL, an integrator company. I liked working with them
What was our ROI?
Due to the migration, we are at around 9 percent. We are now talking with them because we have VMware things we are going to migrate to Nutanix. There is a migration and expulsion plan, there is an optimal communication process with them. We are talking to salespeople about reaching around 15 percent or 20 percent reduction thanks to Nutanix's approach and scaling nature.
What other advice do I have?
I rate Nutanix Cloud Manager eight out of 10. I wouldn’t give it a 10 because of the price.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Businesses can save time, and one can easily learn to use how it works
What is our primary use case?
I am an MSP currently, but ten years ago, I was a customer of the solution. What I love about Nutanix is its one-click upgrade. I know that with the tool, all of our company's infrastructure will have a standard upgrade through the switch. With Nutanix, I have to click and go for the launch option.
In my company, people in the operations team gain benefits associated with time and productivity. With the tool, our company can give time to customers so that we can answer or respond to their problems, not just technical problems.
Nutanix Cloud Manager (NCM) is an invisible tool for managing an infrastructure, just like any tool we use to manage any environment. It has been helpful in the long run, considering that I always get to direct my company to help other organizations and stay customer-friendly.
What is most valuable?
Nutanix Cloud Manager (NCM) is not comparable with other cloud management solutions. In the past, when you used to drive your car, you had to know how to repair or fix your motor. Nowadays, you just hop into your car and drive, and I would say that Nutanix is similar. Compared to Nutanix Cloud Manager (NCM), other companies are still behind the line. Public clouds are similar to Nutanix Cloud Manager (NCM), but things may seem very locked, making them a trap for customers. As soon as one plans to work, Nutanix needs to be attached to all the public clouds and private cloud instances.
Learning how to use Nutanix Cloud Manager (NCM) is quick. The new version allows us to have a product demo. You can use AI for help and ask it to help you connect with the web server.
What needs improvement?
I don't want the product to be made better because I won't have any work in my company. I don't want to get replaced by Nutanix Cloud Manager (NCM). I am sure Nutanix can develop and provide more functionalities to customers to help bypass issues.
Considering the shortcomings where improvements are needed, I would say that the tool should have a cheap hardware model that can be used to manage the proof of concept phase. When I set the solution, I prefer to put it on the table, turn it on, and test it on the external desk. With Nutanix Cloud Manager (NCM), it is not the same thing. We want to feel physical things. We want to feel the real sense, but with the cloud, there is no scope to have it in the physical sense.
For how long have I used the solution?
I have been using Nutanix Cloud Manager (NCM) since 2014 as a customer and as an MSP.
What do I think about the stability of the solution?
It is a very stable solution. Like in the case of VMware, you can definitely test some versions, but such versions have short-term support. You can go with the tool's version later on to get long-term support (LTS).
How are customer service and support?
The solution's technical support is wonderful. With the new products, you can say that our company's team has to stay focused. In the past, we had only one product, and all the teams in our company used to use the same solution, but now things have become more specific. I rate the technical support a ten out of ten.
How would you rate customer service and support?
Positive
What was our ROI?
The product has helped my company save time by at least 50 percent. The tool doesn't help save money because it requires human operations. Human beings can be more productive in business cases, not just in the area of information technology.
What's my experience with pricing, setup cost, and licensing?
The product is expensive. For a tech person like me, I want the product to be free. When I have to sell the tool to a customer, I would say that it is not very expensive and can be termed priceless.
What other advice do I have?
In terms of the speed of the outcomes from the tool's end, my company does not use the product's automation functionality.
In my company, we don't use the tool's built-in playbooks.
I rate the tool a ten out of ten.
Good price, excellent support, and a lot of time savings
What is our primary use case?
We completely migrated all of our data centers from VMware to Nutanix. We were running a hyper-converged infrastructure based on HPE systems. We chose the full Nutanix stack because of the level of performance and the availability. There was the robustness of the systems, and it also looked simpler to manage than VMware.
How has it helped my organization?
The system is more robust now. In terms of performance, some users mentioned performance improvement for some legal applications without having to touch anything.
When it comes to faster outcomes, we are not dealing with projects that need to be delivered to the market very fast, so that is not the most important point for us. Nutanix does help us with our DevOps operations. We can support our development teams in a better way by providing them with resources faster than before. We have completely automated the provisioning of Linux systems that are used to host web applications. We are better than before.
Its ease of use is very important because the team is limited in capacity. We wanted a good partner to support us. One concern before migrating to Nutanix was that the community is less developed than VMware. Now that we have migrated, it is not a concern anymore. Nutanix was able to live up to our expectations.
What is most valuable?
There is less management for the team than before, so there is a complete gain of time. It freed up our staff's time for other work. This is something that is important for our company. We have 130 people in our company, and my IT infrastructure and operations team has six people, including two people for the service desk. We do not have many system engineers or network engineers, so the more we can gain on basic tasks, the more time we have for the projects or to improve our different solutions. We are able to save 10% to 15% of the time or at least one infrastructure engineer's time.
What needs improvement?
The web interface could be improved at some points.
We are currently facing one issue regarding management. We have two clusters supported on different sites with synchronous replication. The central point of management must be completely deployed on a Nutanix system with a witness. That is something that should be improved in the future.
The other issue that we are facing is related to integration. There is a lack of integration with our Veeam backup solution. It is not very well integrated with that, but this issue is not completely on the Nutanix side.
For how long have I used the solution?
We migrated to Nutanix last summer. It has been almost one year.
What do I think about the scalability of the solution?
It meets our current needs. I would rate it an eight out of ten for that. In terms of future expansion, when we migrated last year, we already planned for the resources. We are okay for the next three to four years. We may install a new cluster next year on a third site.
How are customer service and support?
Their technical support is excellent. They are easy to approach, and their action time is very fast. For all the priority cases that can impact production, I can directly contact my local Nutanix team. Within 20 minutes of opening a case, we get a message.
Which solution did I use previously and why did I switch?
We did not use a similar solution before, so I cannot compare it with others, but it is easier than what we were doing before.
How was the initial setup?
We are using only the Azure cloud. We deployed the new infrastructure in parallel to the old one. We interconnected everything. The migration lasted two weeks. In two weeks, we migrated all of our virtual machine servers from the development environment to the production environment.
It was a very simple process from Nutanix's point of view. We also moved to new firewall technology in parallel. It took two weeks because we were retaining all the firewall policies at the same time. If we had to move only from VMware to Nutanix, we could have done the job in one night for 1,200 virtual machines.
What's my experience with pricing, setup cost, and licensing?
Its price is correct.
Which other solutions did I evaluate?
There was a competition with VMware for the virtualization part and with different types of vendors, such as Cisco, HPE, etc.
What other advice do I have?
I would rate Nutanix Cloud Manager an eight out of ten. Some interfaces can be improved, but its performance is perfect.
Offers a single pane of glass to manage clusters but needs improvement in the stability offered
What is our primary use case?
I use the solution in my company to manage around 27 clusters. It is all a single pane of glass to manage them and monitor them in a way that is not really associated with cross availability but more in the area of whether there are any impacts, alerts, or any such related stuff.
How has it helped my organization?
It is difficult to speak about the benefits I have experienced from the use of the solution because the product serves as a central point. Having a centralized single pane of glass is important.
My company can also see our Pure Storage and ESXi landscape in Nutanix Cloud Manager (NCM), even though such products may be third-party or foreign imports. You see everything in one control plane, which greatly adds to our value. The tool's ease of use is good because a lot more people can access Prism Central, allowing all to do simple operations without needing a lot of training, etc. The tool's user interface is intuitive.
What is most valuable?
The solution's most valuable features revolve around the single pane of glass it provides, which helps me see all my infrastructure and quickly manage VM operations without having to go to individual clusters. Some of the tool's good features are having one central place to monitor for alerts and one central API to interact with other clusters and deploy VMs.
Nutanix Cloud Manage helps our team address our current automation needs while planning for future expansion. Our company uses capacity monitoring, and it is quite valuable to see the growth and a view on resource consumption and get an alert if it predicts some kind of resource shortage coming up maybe. The runway in the tool is really helpful, but anything else apart from it is not there yet in the product.
Comparing Nutanix Cloud Manager (NCM) versus other cloud management solutions for setup, learning curve, and ease of use, I would say that Nutanix's learning curve is quite small, and the ease of use is quite high. The aforementioned area consists of the biggest advantage associated with the tool, especially since you don't have to have a degree in Nutanix Cloud Manager (NCM) to be able to use it and get started or get a feel for it. The tool is quite easy to use. When deciding on a cloud management solution, the tool's setup, learning curve, and ease of use were not major but maybe small factors why my company chose Nutanix Cloud Manager (NCM). My company chose Nutanix Cloud Manager (NCM) because of the natural progression of our company's engagement with Nutanix. My company also uses Nutanix Cloud Manager (NCM) with Prism Central.
What needs improvement?
The product can be improved in terms of stability. The update process has to be more tough, meaning it should be more bulletproof. The switch to the CMSP should have been more thought out, tested, and validated by Nutanix. More frequent updates would be good in the tool. Better role-based access control would be good for the tool. Better documented APIs that can be used across all Nutanix products can be a good improvement. It would be good if you could have multiple Prism Central and combine them at a centralized point. From an improvement perspective, the tool should offer a real high availability platform because it serves as a central point, and you need it.
The stability of Nutanix Cloud Manager (NCM) is an area of concern where improvements are required.
For how long have I used the solution?
I have been using Nutanix Cloud Manager (NCM) for six years. My company is a customer of Nutanix.
What do I think about the stability of the solution?
Nutanix Cloud Manager (NCM) used to be a very stable product in the past. The versions released by the product before 2023 were great, but after that, I see that there is a big technical gap in the tool.
What do I think about the scalability of the solution?
It is not kind of a scalable solution for now. The product could be used to scale up in the same cluster, but it was not something that our company wanted. My organization wanted to scale across clusters. For now, as far as I know, the tool's scalability part cannot be considered as a feature, but it may have new functionalities coming up in the future.
How are customer service and support?
The solution's technical support is great. I rate the technical support a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
There weren't many solutions that my company used to use in the past, apart from maybe a few products for the central management of infrastructure components like a vCenter traditionally, and now we use it in parallel to Nutanix Cloud Manager (NCM) and not replacing it with any other tool.
How was the initial setup?
Six years ago, the product's initial setup phase was easy, and since then, my company has been running the same installation process. With day-2 operations, like upgrades, which were normally easy, I see how a lot of the features have changed presently, including the whole architecture underneath, and because of this, my company has faced some challenges with the product.
There is no strategy required to deploy the project since it is very intuitive.
The solution is deployed on an on-premises model.
My company uses the product in different locations and data centers.
What about the implementation team?
My company did not seek help from an integrator, reseller, or consultant.
What was our ROI?
The ROI I have experienced from the use of the solution stems from the fact that it is easy to use, and the entry border of the tool is quite low, so a lot of new people can easily use it. With the tool, you have one single pane of glass across multiple infrastructures.
What's my experience with pricing, setup cost, and licensing?
Nutanix changes its licensing models frequently, and it is difficult to figure out how and what is included in which package. The problem lies with how frequently the prices and licensing models are changed and the names provided for the packages. As per the main focus of our company, I would say that having Nutanix Cloud Manager (NCM) is the cherry on top for us.
Which other solutions did I evaluate?
I have not evaluated The other products in the market offering the same features as Nutanix Cloud Manager (NCM).
What other advice do I have?
In terms of the importance of faster outcomes for our organization from the use of the tool, I would say that fast is not always best, but if you have a very good process in place, fast is good as long as you follow the process.
The use of Nutanix Cloud Manager or NCM's built-in playbooks has not freed up time for our IT team to focus on other tasks or projects. I know on paper and maybe for management, the tool's ability to have built-in playbooks and how it frees up time for the IT team so that they can focus on other projects sounds interesting, but at the end of the day, you don't want a lot of those things to be completely automated unless you have very strict quotas in place which also needs good housekeeping. In a historically growing environment, following the aforementioned areas is not always possible, so you may not want such automation happening, but what is nice about it is that I can forward all the alerts that are generated in Prism Central using a webhook to any kind of messaging kind of application, which removes the barrier of having to check on it. It is quite nice that with the playbooks, I have some low-code way of having some kind of automation going.
Considering the versions of the product before 2023, I rate the solution a nine out of ten.
Considering the versions of the product after 2023, I rate the solution a five or six out of ten.
Which deployment model are you using for this solution?
Provides the ability to allocate resources from anywhere and saves time
What is our primary use case?
My client is a French company for train travel. They had several servers. They had about 10,000 servers on the VMware infrastructure. The target of the company was to migrate to the new architecture, Nutanix Hyperconverged, because of the costs of VMware. My principal work was to automate the migration from VMware to Nutanix.
We have a private cloud with Azure and AWS. We will also have GCP over time.
How has it helped my organization?
There are many benefits. The main benefit is to be able to allocate resources anywhere we are.
Nutanix Cloud Manager is my first low-code solution. For me, it is very user-friendly.
Nutanix Cloud Manager saves time. My client's goal is to automate maximum things. With Nutanix, it is simple to automate.
Nutanix Cloud Manager saves us time. It has saved about 40% of our time. Time is money, so there are money savings.
What is most valuable?
The convergence between the network and the storage is valuable.
What needs improvement?
The time between the solution's production and delivery is too short. We see several bugs. Many tests are not done before delivery. They need to test it more and for a longer time.
For how long have I used the solution?
I have been using Nutanix Cloud Manager for the past two years.
What do I think about the stability of the solution?
I had an issue two days ago with stability. We had an image in one cluster, but it could not be replicated in the second cluster. Our both clusters went down and no action was possible on the VM. The team had a blackout. No action was possible. The only option was to reboot the system. It is fixed now.
How are customer service and support?
Their customer support is very good. They are very efficient, but it is sometimes complicated to have someone available during work hours in France. Their support is usually in the USA.
Which solution did I use previously and why did I switch?
The client was using VMware. They moved to Nutanix because of the costs and support. It was the client's choice. I had no hand in this, but if I had a choice, I would have also gone for Nutanix.
The advantage of Nutanix over other solutions is the GUI. It is more user-friendly than other vendors, such as VMware.
What's my experience with pricing, setup cost, and licensing?
Its licensing is cheaper than VMware. However, the price for certain licenses or use cases is not clearly indicated. For example, replication of the cluster to switch from one VM to another when one is down is not included in the standard price. It requires an additional license, but it is not clearly indicated. My client chose Nutanix because it is cheaper than VMware. They thought that this feature was included in the standard price, but it was not.
What other advice do I have?
I would rate Nutanix Cloud Manager a nine out of ten based on our use case.
We can do a lot with little effort and APIs are very helpful for our automation
What is our primary use case?
It is a part of our automation tool.
How has it helped my organization?
It has helped us with our automation. That is the biggest benefit of it.
It is quite easy to get started and be up and running. I would rate it highly in that aspect because you can create lots of things with a small amount of effort or in a small amount of time. These faster outcomes are important for everybody. We do not have any special needs for speed, but everybody needs speed.
Nutanix Cloud Manager’s built-in playbooks have freed up time for our IT team to focus on other tasks or projects. You set it up and then you forget about it, but it is hard to provide any metrics because we have some work to do to use it all the way. We are expecting to have about 20 hours a week of time savings when we are done. That is the expectation, and let us see if we end up there.
Nutanix Cloud Manager is a part of our automation, so it needs to be there. It is important.
I can compare it to Azure. Nutanix is way simpler to start with. It is simple to use. It is not a simple tool, but it is simple to use.
What is most valuable?
The ability to use the APIs and talk to it through APIs is the most beneficial feature for us because we have to do automation.
What needs improvement?
Its licensing can be better.
For how long have I used the solution?
I have been using Nutanix Cloud Manager for about two years.
What do I think about the stability of the solution?
It is very stable. We have been using Nutanix for 13 years. We have not had any downtime because of Nutanix.
What do I think about the scalability of the solution?
I have not thought about it. If Nutanix Cloud Manager scales with your cluster as a whole, it is then good.
We do not have plans to increase its usage for this use case.
How are customer service and support?
In general, Nutanix's customer service is good. It was better a couple of years ago, but we know that the company is growing. You can feel that as a user, but it is still good. When you get the right technician, you will always have things sorted.
We get the response on time. Sometimes, you might need to prioritize your ticket a bit, but it is working fine.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We did not use any other solution in the same way that we are using Nutanix Cloud Manager.
We are a heavy Nutanix customer, so we just ended up with it. Its ease of use was important because it made things easier.
How was the initial setup?
It was easy. We did the trial and started using it.
What about the implementation team?
We take care of the deployment. I am a consultant.
What was our ROI?
We have time savings, and time is money.
What's my experience with pricing, setup cost, and licensing?
It is a nightmare to keep up with all the licensing. I would prefer everything to be at one price.
Which other solutions did I evaluate?
We evaluate a lot of things.
What other advice do I have?
I would rate Nutanix Cloud Manager an eight out of ten. I have not yet explored everything in it. I am not sure about everything it can do. It might be a ten, but I do not have that much experience with it to give it a ten.
Which deployment model are you using for this solution?
Anyone can use it because it's web-based and intuitive
What is our primary use case?
We use Nutanix Cloud Manager for monitoring. It gives us visibility into our customers' workloads. It's easy to workload right on Nutanix, but you must be able to monitor how well it's running and the migrations occurring inside.
Most of our customers have on-prem environments with NCI & MCM, so they can have a Nutanix cloud cluster inside one of the big hyperscalers. With NC2, you can use your existing Nutanix licensing or procure a cluster in the hyperscaler that looks and smells like what you've got on-prem. You have the CapEx model, where customers get their budget at the start of the year and buy what they need, and the OpEx model, where they pay monthly. This caters to both customers.
Most of our cloud-based customers use Azure because they are Office 365 customers, and Azure is the path of least resistance. However, we do have GCP and AWS customers. In the case of AWS, it's more about the available tooling.
How has it helped my organization?
Cloud Manager lets us have more informed discussions with our customers. We can tell them that their virtual machines are underprovisioned or overprovisioned. They can get more from their investment. The customers have already purchased the hardware and the licenses, so they are wasting resources and money if their machines are too big. If they are too small, the customer should make them bigger.
The capacity runway is useful for monthly and quarterly service reviews. We have a report that we can present to customers estimating their future needs. For example, we can say, "You will run out of memory in six months at your current trajectory."
Cloud Manager enables those conversations. We provide each customer with a meaningful dashboard where they can easily see all their clusters and which ones are hot.
What is most valuable?
Cloud Manager's data protection policies are nice. Sometimes our customers provision their own workloads. Regardless of whether they provision their workloads, we need to know that the data protection policies automatically protect their VMs locally and/or to another cluster. We don't need to have a conversation about data protection. It's already there.
GPU monitoring is crucial because we do a lot of desktop virtualization. It can tell us which desktop uses the most resources or has too many allocated resources so we can right-size them. The reporting is honest, which I find refreshing. Many vendors will tell you that you need to buy resources, whereas Cloud Manager helps us identify over-provisioning so we can get resources back.
The pre-defined reports are simple. We can very quickly get a report showing which VMs are running, the latency, resource usage, etc. It gives us that information fast. If we migrate data on Monday, we'll have a week's worth of reporting telling us how it went by Friday. We can also get end-of-the-month reporting.
Cloud Manager's low-code automation features are excellent. We previously used vRealize Automation, which requires considerable effort to do simple things. With Cloud Manager, we can do things with one click. Currently, our workload is primarily VDI, so it doesn't fit so well, but I'd like to increase the usage. So many customers are using Cloud Manager just to manage their hypervisor environment, but the platform has much more to offer. This is a good example of where repetitive tasks can be automated.
Humans make mistakes, and automation is a big help. It also helps when you don't need to be a rocket scientist to develop automation. You don't need to know much about coding, but it's helpful to know a little and understand what you're trying to achieve.
Our workloads are generally static, but automation is needed to make those changes safely when they change. Automation saves time if you are migrating and provisioning new workloads.
Long gone are the days when you had specialized admins who would be solely responsible for Nutanix environments. Most of us today are generalists. We have a breadth of knowledge, not depth, so filling the gaps with low-code automation is critical. Reducing the number of clicks needed is great, but consistency is more important. We must ensure that all those workloads are built the same way, so all the expectations are the same.
What needs improvement?
I've had some challenges with the latest versions. I think the resource requirements are a little too high. The resources that Cloud Manager needs begin to account for a larger proportion of the resources the customers buy. In the announcement for the version they released today, they said there would be a lightweight version, so hopefully that has been addressed.
For how long have I used the solution?
We have used Cloud Manager for about four years. We've been using it since before it was called cloud manager. 
What do I think about the stability of the solution?
I've never had any issues expanding clusters or upgrading. Nutanix is undergoing architectural changes and shifting toward microservices. That has been challenging because it's very different, but when it's up and running, it just works.
What do I think about the scalability of the solution?
As a VDI customer, we have 25,000 VMs, but that is not necessarily that many. We must be mindful of the limits, but we can design around those, so it isn't a problem.
How are customer service and support?
I rate Nutanix support 10 out of 10. Their support is nice because they'll often connect you with a technician you've spoken with before. I like that because if you call at the same time, you'll get someone in the same region, so you'll probably know who that person is. That's critical because relationships are important.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We've worked with other solutions. I've always said that Nutanix is like IT for Dummies, and I'm happy to be considered a dummy. With other platforms, you need to deploy another management solution, but Nutanix provides basic management out of the box. It takes a couple of clicks to implement microsegmentation and data protection.
The thing I like the most about Cloud Manager is that it's high availability by design. You get three nodes, so you don't have a single point of failure like you do with other vendors. When you log into it, the front page tells you whether you'll have a good day. If it's all green, you can have a cup of coffee because everything is fine, but don't pick up the phone if everything is red because it's all broken.
I love that I don't need to work hard to find my information. NCM is a delight to set up. It takes a few clicks to deploy out of Prism Element. Anyone can use it because it's web-based and intuitive. You can monitor things at a high level with the click of a button. Generating basic scheduled reports is easy, so our C-level managers can see how their investment is performing. It's as intuitive as possible and all in one dashboard.
Monitoring is a pillar. We need to monitor our customers' workloads for availability. If a customer doesn't use Nutanix, we'll go with something else, but NCM is the go-to solution for Nutanix. It's never a conversation about whether to use NCM or something else.
How was the initial setup?
The deployment is straightforward. You give it a few details about IP addresses, etc., press a button, and go make a cup of coffee. It's all done when you get back.
What was our ROI?
We've seen a return using Cloud Manager in the form of time saved. Time is expensive to our organization, and we've preferred to invest in tooling in recent years rather than people. We've saved a lot of time because we don't need to work as hard using Cloud Manager, which enables us to work smarter.
What's my experience with pricing, setup cost, and licensing?
It's always difficult to discuss Nutanix pricing because the cost varies wildly depending on the customer and the region. Desktop virtualization is simpler because there is a defined scope. You can tell the Nutanix salesperson how many users you have. In a more traditional environment, it's always best to have NCM for monitoring because you'd be crazy not to.
Which other solutions did I evaluate?
We didn't evaluate anything else because Nutanix solutions always work better together. You may already be paying for Cloud Manager in your licensing, and the way Nutanix solutions complement each other is crucial. However, we say in the UK that you shouldn't be marking your own homework, so a third-party perspective could also be helpful.
What other advice do I have?
I rate Nutanix Cloud Manager 10 out of 10.
Saves a lot of time and provides visibility and uptime
How has it helped my organization?
There are a lot of aspects. When we have issues in one data center and want to move to another data center, we have the flexibility to fail over to the second data center in the minimum RTO. If we have near-sync configured, we can go from one cluster to another cluster without rebooting. That is a very nice feature that we are using.
It saves a lot of time. Three-tier is difficult to manage and maintain, whereas, with Nutanix Cloud Manager, we have everything in front of our eyes. We have visibility into everything. It saves us one to two hours daily.
We have visibility and uptime. We can maintain the uptime. We also have support, which is very important.
What is most valuable?
There are a lot of good features, but the best one is data protection where it replicates your data from one cluster to another cluster. It is easy to create virtual machines.
The visibility is very nice to monitor the servers, performance, data stores, and other things. Everything is visible, and you can get the reports very quickly.
What needs improvement?
It can be improved in terms of replication factors. For example, the data protection configuration is for a full virtual machine. I do not have the option to choose hard disks or some big machines. That is where we need some flexibility.
We have some Oracle systems. The licensing is a big challenge over here because it will be very costly if we go with Nutanix. Speed and availability are two important factors. Especially in the case of databases, you need speed. We are exploring more things for the databases. Currently, our databases are out of Nutanix. We want to bring it into Nutanix. We did a PoC for NDP. We are just checking it out.
For how long have I used the solution?
I have been using Nutanix Cloud Manager for the past five years.
How are customer service and support?
Their support is good. I have been using this solution for the last five years and never faced issues with the support. Whenever I registered a case, I immediately got a call. If I do not get a call, I can escalate it, and I will get a response in a proper time.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have worked with other products as well. In my current company, I have been using it for the last few years, and, before that, I used it in another company. We started from there. We had a three-tier solution with HPE 3PAR storage and SAN switches, like a traditional one. After that, we moved to HCM, which is Nutanix. It was good. After joining ABK, we faced some issues because it was a cross-platform. The hypervisor was Microsoft Hyperion, and the hardware was Nutanix, which is HCI. Recently, we migrated everything to AHV, and so far, everything is good.
Nutanix Cloud Manager provides flexibility. There is visibility into your servers, which is generally not possible unless you use third-party tools. One of the best parts is support. We can contact them for any issue, and they will fix everything.
Nutanix Cloud Manager is easier to use than other products. I have an overall experience of 20 years in this field, and I find it easier to use than others.
How was the initial setup?
It is very easy. I did the migration of multiple clusters, and it was very easy.
There are different models. For nodes, we have the 8035 model and Gen 6, 8, and 10. We also have the 3,000 series.
Which other solutions did I evaluate?
We do a PoC for everything. We explore other solutions as well, and depending on the final outcome, we choose the solution.
What other advice do I have?
We do not have automation because there are a lot of challenges in our environment.
I would rate Nutanix Cloud Manager a nine out of ten.
Which deployment model are you using for this solution?
Provides good performance, we can easily scale resources, and run analytics
What is our primary use case?
Nutanix Cloud Manager offers the flexibility of the cloud, allowing us to easily create and destroy environments for proof-of-concept purposes without impacting any patched applications. This flexibility lets us clone existing Veeam instances for various sectors. After reading and patching the clone, we can either delete it or replace the original instance with the patched and updated clone, effectively running it from the Cloud.
How has it helped my organization?
We're impressed by the speed of achieving results with low-code automation. Previously, we used physical servers to run workloads. Now, we achieve the same or greater performance on virtual machines with significantly lower configurations. For example, a task that required 128 GB of RAM on a physical server can now run on a 32 GB virtual machine. Additionally, we can seamlessly upgrade memory on the fly from 32 to 64 GB or as needed, allowing us to scale resources without downtime.
We leverage Nutanix Cloud Manager's capacity planning and runway analytics to forecast storage needs proactively. By periodically running these analytics, we gain insights into cluster performance and identify potential bottlenecks, allowing us to plan for additional hardware requirements as needed.
What is most valuable?
Nutanix Cloud Manager's interface offers valuable insight, providing me with the comfort of knowing everything is functioning optimally and can be upgraded with a single click.
What needs improvement?
One challenge exists in our current setup. While two administrators are managing the Nutanix Cloud users, the users themselves maintain their VMs. We would love to offer them the ability to completely reinstall their VMs whenever necessary. Currently, users can only attach a new ISO to their VMs for a partial reinstall, but a full reinstall feature is unfortunately unavailable.
We have raised this issue with Nutanix, requesting the addition of these features. They have assured us that these features are planned for the future, but they are not currently available.
Therefore, we request the implementation of these features to empower our user group to manage their VMs independently and according to their needs.
For how long have I used the solution?
I have been using Nutanix Cloud Manager for over three years.
What do I think about the stability of the solution?
Nutanix Cloud Manager is stable. We have not had any stability issues.
What do I think about the scalability of the solution?
Nutanix Cloud Manager is scalable.
How are customer service and support?
The technical support is great. They are extremely knowledgeable and helpful.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used to have both Cisco and Nutanix, but Cisco cost us more, so we switched to mostly Nutanix systems.
How was the initial setup?
The initial setup was completed by Nutanix and it was not difficult. The deployment took around 45 days.
What's my experience with pricing, setup cost, and licensing?
Nutanix Cloud Manager offers tiered pricing, making it accessible to organizations with varying budgets. This allows them to start with a lower tier and scale up seamlessly as their needs evolve.
What other advice do I have?
I would rate Nutanix Cloud Manager a nine out of ten.
Two of us are responsible for maintaining Nutanix Cloud Manager. We log in twice weekly to conduct a health check and ensure no new requirements, such as creating a new VM. If new requirements arise, additional work is necessary.
Which deployment model are you using for this solution?
Highly scalable and stable, with one-click upgrade and analytics features, and provides excellent support
What is our primary use case?
We used Nutanix Cloud Manager (NCM) with our dying legacy infrastructure that was sluggish and no longer compliant. We had a higher demand as our business operation became more fast-paced, so we needed a solution like Nutanix Cloud Manager (NCM) that could address all that, which was reliable with no downtime for upgrades and a single pane of glass for management.
What is most valuable?
What I found most valuable in NCM is the one-click upgrade and the analytics it can provide for hyper-converged infrastructure.
I found the X-Play feature nice, as it's basically a playbook that lets you pick an action based on what happens. The feature is also great for resolving anomalies because it reduces manpower to resolve issues manually and helps lower false positives.
Implementing automation in Nutanix Cloud Manager doesn't take long, and there's not much of a learning curve to it. Once you understand the basics and know your criteria and requirements, it should be up and running relatively fast, another likable feature of the solution.
I've also heard of the Runbook feature, and it's been set up for my organization as part of X-Play. Runbook saves time during manual intervention because it's all within the same ecosystem, so it makes sense.
Similar to other products that provide cloud automation, I find Nutanix Cloud Manager fast in terms of the speed of the outcomes.
My organization uses analytics and capacity planning, some of the good features of NCM. I find them very important in helping determine needs and demands in terms of business requirements.
The built-in Playbooks in the solution also helped free up time for my team to focus on other projects and tasks.
Nutanix Cloud Manager has also saved my organization time, particularly a week, as it lets you do one-click upgrading, which wasn't possible in the old solution my organization used to have. In the past, you had to contact different vendors for drivers, for example, and try to synchronize to ensure you were all on the same page, versus Nutanix Cloud Manager, which offered one-click upgrades.
For example, I could start the upgrade process via NCM on the weekend in the morning. There would be a progress bar, pre-checks, and assurance, and then, come afternoon, the upgrade is completed for a six-node cluster, while in the old solution, it'll take one whole week to complete the upgrade, which even comes with downtime.
I also find that it does its job well, particularly in helping the team address current automation needs while planning for future expansions, because the solution can analyze the number of VMs the team is using and whether the VMs are undersized and oversized, for example.
In terms of how it compares to other cloud management solutions for setup, learning curve, and ease of use, it's similar to Apple versus Android, where it's a matter of preference because both providers do the job. Still, one does the job more simplistically and caters to clients with low staffing, such as my team. My organization is very small and wanted to find a solution, such as NCM, that meets all criteria to help address all issues the organization usually experiences.
I also found that Nutanix Cloud Manager has phenomenal speed in delivering IaaS. My organization used to have servers that took over five minutes to boot up. Now, the process only takes less than two minutes.
What needs improvement?
There's not much you wouldn't like about Nutanix Cloud Manager because, as a solution, it simply works, and it's very reassuring. One suggestion, however, is for the Prism Pro element to have a built-in support feature that allows you to simply click a button to get support from Nutanix whenever a new alert comes in, rather than needing to call support to ask about the new alert you received.
For how long have I used the solution?
We've used Nutanix Cloud Manager (NCM) since 2009, particularly the Prism Pro tier.
What do I think about the stability of the solution?
NCM is a very stable solution.
What do I think about the scalability of the solution?
It is highly scalable.
How are customer service and support?
I've contacted the technical support team for Nutanix, and I found the team knowledgeable, friendly, and professional. The Nutanix support team knows the product very well.
If I compare Nutanix support with support teams from other vendors, Nutanix is a step beyond, mainly because the response time is much better.
My rating for Nutanix Cloud Manager support is nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used Dell and VMware before switching to Nutanix Cloud Manager. We decided to switch because our legacy infrastructure was sluggish, and compliance, servicing, replacing the parts, and the hours of work we had to devote to all that did not make the old infrastructure cost-effective.
We also wanted a unified solution that provides a single pane of glass, which we found in Nutanix Cloud Manager. We could do our upgrades easily with the solution, without any hiccups.
How was the initial setup?
I was involved in deploying Nutanix Cloud Manager and found the process very straightforward.
What about the implementation team?
A professional service configured Nutanix Cloud Manager for my organization, which also involved migration from the old data center to the new one.
What's my experience with pricing, setup cost, and licensing?
I was not involved in purchasing it, so I have no information on its pricing or cost.
I do feel that it's fair that Nutanix is a product sold as one but with multiple tiers, though you need to make sure it isn't oversold in terms of client needs.
Which other solutions did I evaluate?
We didn't evaluate other options before choosing NCM, though we inquired about VxRail.
VxRail is also a good product, but it seemed to have a more user-friendly approach, plus the Nutanix account executive was able to give a quote that matched what Dell was offering.
What other advice do I have?
My organization currently tests Nutanix AHV but mainly uses Nutanix Cloud Manager to manage the VMs.
Currently, my organization doesn't feel the need to purchase other solutions besides NCM for automation needs.
The solution is deployed on-premises.
Two people from my organization, plus one from the professional service, took care of implementing Nutanix Cloud Manager.
Nutanix only requires variable maintenance. For the most part, if there's critical maintenance, the team gets an alert, but the recommendation is for maintenance to be conducted every six months or as needed.
My rating for Nutanix Cloud Manager as a solution is nine out of ten.
My advice for others shopping around or deciding on which solution to use is to first ask for a test environment to play with, plus be able to go on a reference call with similar institutions or companies identical to current clients, and not be shy about asking for recommendations or good references.
My organization is a customer.