Workato as IPaaS
What do you like best about the product?
Ease of use for recipe creation makes integrations an ease
What do you dislike about the product?
Expensive! but worth the price. However we need a different pricing model.
What problems is the product solving and how is that benefiting you?
Workato helps us to solve our platform integrations. We are able to take information in silos and put it into all of our relevant systems for unified visibility into our data.
Efficient Automation with Workato – Simple, Flexible, and Time-Saving
What do you like best about the product?
The best use of Workato with SAP is when you want to bridge SAP’s complex backend processes with modern SaaS applications in a way that’s faster and more flexible than traditional middleware
What do you dislike about the product?
Handling the file storage and lookup tables manually is not very straightforward, especially when you need to delete multiple items at once
What problems is the product solving and how is that benefiting you?
It helps us connect our backend with the frontend.
Workato: integration software
What do you like best about the product?
All automation ideas come to life fast. Easy to use.
What do you dislike about the product?
Nothing great software, we support this software
What problems is the product solving and how is that benefiting you?
Connecting CPQ to ERP
Powerful platform enabling businesses to scale
What do you like best about the product?
We are only just beginning to tap the capabilities that Workato provides, but we have already found ways to save a tremendous amount of time and money using this platform.
What do you dislike about the product?
It can be diffult to understand how to optimize recipes in high data volume where performance and task usage really matter.
What problems is the product solving and how is that benefiting you?
We are using Workato to streamline manual data entry and synchronize data between multiple systems.
Flexible and Powerful platform
What do you like best about the product?
Everything can be accomplished with Workato, whether it's a simple or complex use case.
What do you dislike about the product?
The terminology can be a lot, and the documentation isn't always clear.
What problems is the product solving and how is that benefiting you?
Large volumes of integration data.
Easy and Simple
What do you like best about the product?
Easy to build integrations… build it once and you don’t have to build it again or maintain it. Focus on your core product not your auxiliary outputs .
What do you dislike about the product?
It’s not a dislike but it would be nice if Workato was more hands on with the integration partners and getting access to sandbox accounts.
What problems is the product solving and how is that benefiting you?
data out
Workato is a game changer
What do you like best about the product?
Workato has made a big impact for both my company and myself. It lets me look at the work being done around the company and lets me make a big impact on improving that work.
What do you dislike about the product?
The connectors aren't always up to date when a company updates their apps.
What problems is the product solving and how is that benefiting you?
It lets me automate a lot of tedious processes and keep our compliance up to snuff
We have been utilizing Workato for less than a year, big results
What do you like best about the product?
Workato makes it easy to transform your legacy tooling to enable data sharing, syncing, app enablement for tool you would think possible. It has a low TCO and we are creating 35+ integrations live in production with a small,
Lightweight team.
What do you dislike about the product?
Task packs do drive our behavior a bit, but there are solutions for high volume recipes, etc that scale well
What problems is the product solving and how is that benefiting you?
Enterprise grade integration platform
Integration support simplifies automation and reduces errors without existing frustrations
What is our primary use case?
My main use case for Workato is to do the maintenance of some BPA automation processes, building a recipe for everything in the process to make everything go smarter and faster. It works better than themselves.
One of those weekly automation processes uses a lot of approvals in the process, and I use Workato to define these approvers, set them, and check if everything goes well.
What is most valuable?
In Workato, I can see everything that goes behind the process. You can see how everything works, how the tool works in the background. If something goes bad and an error appears, I can see why it happened.
The best features Workato offers, in my opinion, are the easy integration with many different types of tools.
The Workato interface is so easy to use.
Workato has impacted my organization positively by reducing errors, which is one of the most important improvements I can see, and one great thing is that in Workato I can do many things that the main BPA platform we use does not do. Error reduction has helped our team in Workato as we can see more details about the most common errors and what makes everything go bad. With this specific data, we can develop a new and better solution. Workato helped us to do this. We can see more details about the errors and solve them.
Workato has improved a lot of my work because there I can develop many flows easier and faster. At this moment, I do not have anything that frustrates me.
What needs improvement?
At this moment, I do not remember anything I would see as an improvement.
I chose this number, 8.5, because if I would give a higher score, Workato should improve in some areas.
For how long have I used the solution?
I have been working in my current field for one and a half years.
What do I think about the scalability of the solution?
I think it is easy to scale up in Workato because you can build flows with many actions and steps, allowing you to create big processes with many phases. I think that is very easy to scale up.
How are customer service and support?
I have never had to contact customer support, so I do not have any experience with them.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Before Workato, I used the native solutions of the platform called Pipefy.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing was a bit challenging in the past because the client I was working for did not have an unlimited license to use unlimited tasks and could not create many different processes and flows in Workato. However, today, it is a good experience because the client has an unlimited license, allowing me to do everything I want in Workato, creating many different types of flows and complex processes.
Which other solutions did I evaluate?
I did not evaluate other options before choosing Workato. Workato is very stable, and I would like to keep using it.
What other advice do I have?
My advice to others looking into using Workato is to read the documentation of the platform to know how to use the actions, how to use the tasks, what to input, and what comes in the output. I think that by reading this documentation, you can understand faster how the platform works and do many different things more quickly.
At this moment, we are a reseller of Workato, but we do not have close contact.
I was not offered a gift card or incentive for this review, and I have no additional thoughts about Workato before we wrap up.
On a scale of 1-10, I rate Workato an 8.5.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Review of Workato - Powerful business integration platform
What do you like best about the product?
Workato is a robust iPaaS solution that allows you to automate workflows between applications without the need for coding, making it ideal for both business and IT teams thanks to its visual recipe interface and built-in governance. It is highly useful for companies that need to orchestrate processes such as onboarding, marketing, finance, or helpdesk with ready-to-use connectors.
What do you dislike about the product?
Although it is presented as low-code/no-code, many more advanced integrations require technical knowledge to be configured properly.
What problems is the product solving and how is that benefiting you?
Workato is helping us streamline and automate processes that previously required a lot of manual work and coordination between different teams and tools. By integrating multiple applications into a single workflow, we’ve reduced repetitive tasks, minimized human errors, and improved data accuracy. This has not only saved us time but also allowed our teams to focus on more strategic and high-value activities, ultimately increasing overall efficiency and productivity.
