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External reviews

548 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    郁貴 .

Workatoで他のアプリケーションとの連携がとてもスムーズに行える

  • August 27, 2020
  • Review verified by G2

What do you like best about the product?
弊社が使っているWorkplaceへ簡単に連携することができ、サンプル作成が用意
他のアプリケーション連携や、APIの使用がGUIでできるのでわかりやすい
What do you dislike about the product?
今までのUIに慣れていたのもあるが、新しいUIの使用が難しい
Edit画面時のAction変更も文字が小さい
Editからの戻り方が最初わからなかった
What problems is the product solving and how is that benefiting you?
現在はテスト環境で実施しているがオンプレ環境のデータ接続が容易なため開発側としてはとてもスムーズに行える


    Human Resources

アプリケーション間の連携を容易にするツール

  • August 27, 2020
  • Review provided by G2

What do you like best about the product?
Connectionの設定などはエンジニアなどの補助が必要だが、連携した後はビルトインのアクションなどがあれば、エンジニアでなくても連携などが容易に可能。
サポート問い合わせの対応が非常に素晴らしく英語での対応であれば問い合わせて数時間で一次回答が返ってくるので、安心感がある。
What do you dislike about the product?
デフォルトで定義されていないアクションに関しては、CustomActionなどによる定義が必要。
価格体系として、機能ごとにオプションが設定されているので、価格体系がシンプルになるとよりよいと思う。
What problems is the product solving and how is that benefiting you?
MicrosoftTeams用のボットを経由したシステム連携


    Masanori Y.

システム連携をまとめるのに最良の選択

  • August 27, 2020
  • Review verified by G2

What do you like best about the product?
用意されているコネクタの豊富さと、それの利用法がわかりやすい公開レシピです。たとえばSlackとつなぎたいという場合に、Slack用のコネクタを探すと簡単に見つけられます。
What do you dislike about the product?
コネクタの作成にRubyが必要な点です。個人的にはRubyはあまり触れたことのない言語のため、それであればJavaScriptなどのほうがまだよかったかなと感じられます。それとロジック自体も実装はできるのですが、Workatoそのものにはやらせないほうがよさそうです。別の仕組みとつなぎ、データ変換などのロジックを埋め込んだほうがうまくいくと考えます。
What problems is the product solving and how is that benefiting you?
スクラッチで実装する際や、システム同士をつなぐ際のゲートウェイとして非常に優秀です。APIを公開するときにもWorkatoが壁の役割になってくれるので、後ろで稼働している社内システムなどを隠蔽できる点は非常に大きなメリットではないでしょうか。
Recommendations to others considering the product:
社内システムを外向けに公開する際に、ぜひWorkatoを検討してみてください。中の仕組みを隠蔽し、他のシステムとシンプルに繋ぐことができるようになります。


    Hani K.

Easy, Flexible, Dynamic, and Great Implementation Experience

  • July 04, 2020
  • Review provided by G2

What do you like best about the product?
Flexibility & Easy to Manage Tool that allows the client to build the integration design smoothly between two different solutions (in our case it was Shopify and Oracle E-Business Suite R12).

Moreover, the implementation service done in very smooth way and the team was really understanding the client's requirements very well and supported our business needs.

I do highly recommend Workato and I can say we were one family and the environment was very friendly.
What do you dislike about the product?
As per our experience till this moment we didn't face any difficulties in managing the tool or designing our recipes.
What problems is the product solving and how is that benefiting you?
We are building an integration middleware that connects our Oracle E-Business R12 with e-commerce (Shopify). The design of integration is planned to work both ways from/to Oracle EBS. In this way, we were able to centralize the creation of items, prices in Shopify to be from Oracle EBS, and also it helped us to synchronize Oracle inventory with Shopify on very reasonable timely manner.
Recommendations to others considering the product:
Just have a demo with them and then you will implement it :)


    Deidre J.

The best tool for Quick Application Integration and Automation

  • March 11, 2020
  • Review verified by G2

What do you like best about the product?
What I like best about Workato is the ease of use. Anyone with an understanding of their business processes can build automated workflows or integrate applications quickly. Workato can be as simple or complex as you need it to be.
What do you dislike about the product?
Honestly there's nothing I dislike about Workato. I admit their documentation can be beefed up a little but the product is stable and trustworthy.
What problems is the product solving and how is that benefiting you?
Using Workato, I've been able to provide solutions to our business units that existing products might be lacking. For example, our company introduced a new product to offer our customers but the product owner wanted to maintain control and still communicate with sales and legal. Workato allowed me to build an integration using Zendesk to allow the product owner to control the workflow of the process, Salesforce that allows the sales reps to collaborate on the Zendesk ticket, and Docusign to upload applications and contracts then send to legal after execution. Another example is that we use ServiceNow for incident management and developers use JIRA for bugs, issues, etc. Building an integration between ServiceNow and JIRA allows the developer to focus on their work in JIRA and incidents and requests to be updated and resolved based on the actions in JIRA. This is a win, win for us.
Recommendations to others considering the product:
Be sure to understand Life Cycle Management.


    Chee K.

An excellent tool for Application Integration

  • March 06, 2020
  • Review provided by G2

What do you like best about the product?
Ease of use with multiple connectors , even legacy system. An innovative way to build interface / middleware between applications.
What do you dislike about the product?
maintain recipes can be challenging especially in a team workspace. We juggle between active recipes and cost
What problems is the product solving and how is that benefiting you?
Extending the possibilities to allow our staff, especially bus captains , who are without computers to reset his/her password using Workchat. The approach enable use to scale up efficiently , and relieves us of hassle to maintain our password reset kisoks.
Recommendations to others considering the product:
A platform that offers the ability to scale up interface easily , with a quick time to market, make it an attractive reason especially in current IT landscape where business user want quick to time product


    Jega A.

Simple but Powerful iPaaS with Awesome Support Team

  • March 04, 2020
  • Review provided by G2

What do you like best about the product?
Simple/Easy interface. Tons of samples recipes to get started.
What do you dislike about the product?
It is very complete system. Documentation can be improved
What problems is the product solving and how is that benefiting you?
Real time integrations between different Enterprise Systems
Employee sync
- Workday to other SaaS systems such as LearnCore, Equity Edge, Bonusly, Showpad, etc.,
- Recipes to keep employees in sync with Workday, Google, Okta, etc.,
Creating a Data Lake
- Eventbrite to BiqQuery
- Stripe to BigQuery
- SalesForce to BigQuery
- etc.,
Real-Time Alert
- Sync from systems into Slack for real-time alerts. Workato has an excellent integration with Slack

Benefits
We have moved several jobs from MuleSoft into Workato very easily
We not have a much smaller team to manage Workato
Time to market has decreased by more than 50% as compared to MuleSoft and custom Python code.
Most folks from our IT team are very comfortable with Workato - not needing programming skill set
Recommendations to others considering the product:
Pick a couple of use cases and get started with Workato.
Use the sample recipes to get started
Use support when you need them -- they're top notch and can really get your team started
Set up security from the beginning.
Use the "Teams" features if you have several teams that need to use Workato


    Zach G.

A single platform to integrate and seamlessly pass data between business applications

  • March 03, 2020
  • Review provided by G2

What do you like best about the product?
Out of the box Workato has connectors to almost any enterprise software app you might be using across all of your departments. It generally does not involve heavy training to use and if you app connector doesn't exist you have the ability to build custom workflows to any proprietary endpoints your company may have.
What do you dislike about the product?
Nothing really. It's fairly intuitive to use, and they have solid documentation.
What problems is the product solving and how is that benefiting you?
We've automated several critical business processes that typically took hours if not days to complete. We've also drastically reduced data discrepancies by eliminating manual entry in systems such as Salesforce.
Recommendations to others considering the product:
Bring in stakeholders from key departments when you're using Workato to solve problems across their applications.


    Syed Muhammad F.

Integration Platform with a wide variety of options

  • March 01, 2020
  • Review verified by G2

What do you like best about the product?
- Extremely responsive support and a very help set of experts to guide the users.
- Lots of connectors already provided
- Flexibility to create custom connectors
- Makes integrations possible even when there are no APIs through on premise connectors.
What do you dislike about the product?
Although Workato provides great number of connectors and good options for cases when there is no connector, more actions can be added to standard connectors. The user interface is really good but some improvements can be made to support more development-like features such as commenting out actions.
What problems is the product solving and how is that benefiting you?
I have used Workato to perform several integrations with NetSuite, Google Apps, email and other applications. The good thing about Workato is that it is user friendly and makes working with programming concepts much more visual and easy to understand. It is very convenient for users integrating applications that Workato already provides connectors for.
Recommendations to others considering the product:
It is good to check if the application you are trying to connect to have connectors in Workato. Even better to check if Workato supports the actions expected to be needed during integration are supported.


    Hospital & Health Care

Awesome Product!!!

  • February 28, 2020
  • Review verified by G2

What do you like best about the product?
It enables us to automate almost all our in-house integrations—big fan of their customer support. Ease to use takes out the complexity of the tool and lets us focus on our data and integration needs.
What do you dislike about the product?
Everything is good nothing to dislike...
What problems is the product solving and how is that benefiting you?
We have a lot of integrations between cloud applications and our in house on prem apps. Workato has enabled us to integrate with these apps in real time and move away from the file based integrations.
Recommendations to others considering the product:
It is a perfect middleware for organizations with a hybrid landscape. It lets you seamlessly connect cloud and on-prem systems/applications.