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External reviews

548 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Tuan B.

Simple is the best, very easy to use, extendable and still growing

  • September 01, 2020
  • Review verified by G2

What do you like best about the product?
Simple and friendly UI, I just need half of the day to learn and use it.
What do you dislike about the product?
some limitation cannot configure as running time limit, some dealy on job warmstart
What problems is the product solving and how is that benefiting you?
iPass solution, make the integration simpler
Recommendations to others considering the product:
If you need a iPass to use in almost usecases, you can choose Workato.
Very fast to apply onto you system.
Still growing and pricing is good.


    Purinut L.

Very easy to use and powerful

  • August 31, 2020
  • Review provided by G2

What do you like best about the product?
A very simple interface and friendly for everyone even their have no experience in technical term.
What do you dislike about the product?
Would be great if they provide more document but if you have an issue or need help you can get help from custormer team easily.
What problems is the product solving and how is that benefiting you?
Enhance employee experience for the HR apps


    Retail

Fixes my problems

  • August 31, 2020
  • Review verified by G2

What do you like best about the product?
Easy to use, very light dev work. The UI is super intuitive so my admins are able to easily troubleshoot and manage new workflows. The on boarding process was also great -super helpful staff that went above and beyond.

It's super extensible and we can connect to anything with api endpoints, including our internal systems.

Pricing is super friendly, too. It's easy to project my budget and ROI since it's based on recipe and workflow automation.
What do you dislike about the product?
They could use more native integrations -Zapier is definitely more extensive so we end up using a little more direct HTTP APIs than I want (which requires me to engage a developer) -Biz Dev team seems pretty engaged, though and we can get integrations made when necessary.
What problems is the product solving and how is that benefiting you?
We use it to integrate advanced workflows between 5 or 6 SaaS softwares and our internal native system. We've been able to remove several HC worth of manual work and our follow-up activities are much more timely.


    Rex D.

Flexible, powerful and easy to use iPaaS

  • August 31, 2020
  • Review verified by G2

What do you like best about the product?
- Easily connected to Salesforce and supports new features like Platform Events.
- Reliable platform that can integrate everything
- A library of connectors and community recipes that makes it easy to build any type of
integration with just point and click
- Really fast and easy to build and manage integrations
- Goes beyond integration, enables you build workflows with clicks and drag/drop
- Support is very accommodating and always provide solutions and workarounds.
What do you dislike about the product?
- Documentation can be improved with more specific examples.
- More resources on complex business scenarios.
What problems is the product solving and how is that benefiting you?
- Connection / Integration to our Third Party Finance APIs.
- Easy to use for non-developers.
- Less Code.
- Easy to understand recipes.
Recommendations to others considering the product:
n/a


    晃 .

非エンジニアのビジネスユーザーでもフローを保守できる iPaas

  • August 28, 2020
  • Review verified by G2

What do you like best about the product?
社内で手作業で実施していた作業を worakto で自動化しました。自分はエンジニアなのでビジネスユーザーのリクエストに対応して workato のレシピを作ります。workato の良いところは、レシピを作成した後に リクエストを出したユーザーに運用と保守を任せられる事です。レシピを作る時は、途中まで作って後はお願いしています。その方がフィールドの追加や条件の変化に迅速に対応できるため、効率が良いと思います。
workato の GUI は直感的に操作できるので説明すると「やってみたい」と言って貰える事が多いです。
ビジネスユーザーが自分の要件に合わせてレシピを変更したり、エラーログを確認したりできる事が一番の魅力です。
簡単にロジックを修正できるので、皆で話し合って業務を改善しつつ、レシピも修正して行けるようになりました。
What do you dislike about the product?
レシピのバージョン管理ができるのですが、どのバージョンでどこを修正したのかが解らないです。バージョン間の差分が見れたり、バージョンにコメントを付けたりできれば良いと思います。
What problems is the product solving and how is that benefiting you?
workato 導入前は手作業で実施していた 「受付システムからCSVファイルのダウンロード」+「ステップメールシステムへのCSVインポート」が自動化され、毎日の30分の作業が 1秒になりました。データの種類別にダウンロードとCSVインポートをしなければならず、人手だと間違う事も有りました。間違いは防げません。
workato を導入する事で Slack で結果を確認するだけで終わりました。省力化と自己の防止が短期間(3日ほど)で実現できました。
Recommendations to others considering the product:
ビジネスの変化に素早く柔軟に対応する必用が有る方にはお勧めします。


    Mindy W.

Workato has been very easy to understand and implement into our business

  • August 28, 2020
  • Review provided by G2

What do you like best about the product?
* Extensive library of community recipes to refer to as a starting point
* Excellent support from onboarding team
* Really fast and easy to building and manage integrations
* Real-time responses from support team via the live chat feature
What do you dislike about the product?
Make more prebuilt connectors available so we can use Workato more!
What problems is the product solving and how is that benefiting you?
We had to establish an integration between Jira and NetSuite to automate the flow of data for timesheeting an invoicing. This has improved our ability to produce more accurate reports with real-time sync and minimise human errors on manual tasks.
Recommendations to others considering the product:
I would definitely recommend Workato for anyone looking for an iPaaS solution for their business. It is very easy to setup and navigate the platform - took us only two weeks from initial set up to testing and implementing the recipes in our environment and ready for deployment.


    Nivruti V.

Great product! Wonderful team!

  • August 28, 2020
  • Review verified by G2

What do you like best about the product?
The team members are very professional, knowledgeable, quick to response. My first experience with John Deeb was spectacular compared to all other products I chose to contact. I find all engineers very helpful and well versed in the product.
In terms of the product itself, I find it very useful, efficient & robust. The error handling method is very practical and handy. The error in general has more information compared to other tools I've used so easy to figure out the cause. I also like the fact that there can be callable recipes, lookup tables and variables which makes the integration easier and beneficial.
What do you dislike about the product?
Until now I haven't found anything that's concerning or a disadvantage to Gentrack's requirement. There has always been a solution even if we were stuck at some point. This wasn't the case with our previous provider so I am very happy with Workato at this stage.
What problems is the product solving and how is that benefiting you?
We use the product for integrating Jira and Netsuite which saves a lot of manual work for us. Moreover, the efficiency saves much of time and effort we spend on working without an integrator.
Errors are notified and allows us to work on it instantly which is one of the incredible benefits we've seen as it helps with normalizing customer impact as well. Real-time syncs helps in achieving results quickly and in timely manner.


    Management Consulting

ノンコーディングで何でもできる

  • August 27, 2020
  • Review verified by G2

What do you like best about the product?
ノンコーディングで何でもできる。
簡単に変更でき、直ぐに実行できる。
質問への対応が早い。
SDKがあるので、何とでも連携できる。
What do you dislike about the product?
日本のアプリケーションのコネクターは未だ少ない。
日本に未だインスタンスがない。
What problems is the product solving and how is that benefiting you?
複数のアプリケーション間のデータ連携と定型業務の自動化。
Recommendations to others considering the product:
実際にトラアルして自社のビジネス要件が満たされるか確認し、コーディグせず出来る範囲を把握すべき。SIerに依頼せずとも、自分達で出来る範囲が広がった。SDKがあるので、どんなアプリケーションとも連携可能(コミュニティの充実に期待)


    Logistics and Supply Chain

The UI is pretty straight forward, and easy to understand

  • August 27, 2020
  • Review verified by G2

What do you like best about the product?
It comes with many connectors to ease implementation
What do you dislike about the product?
When there are many fields needs to input within the same step, it will be hard to manage
What problems is the product solving and how is that benefiting you?
Cloud services connect to on-prem services with the workato on-prem agent
Recommendations to others considering the product:
Easy of use when the flow is not too complicated


    Grace F.

Workato is easy to use and navigate

  • August 27, 2020
  • Review verified by G2

What do you like best about the product?
Best part of Workato is the ability to create scripts to automate manual tasks without code . Connections are easy to setup too. This also allows other departments (Non-technical departments) in Grab to be able to use Workato to create automations without having to leverage on IT’s help, thus increasing productivity. Workato is also flexible as it can customise connectors and connect with any applications that exposes their API.
What do you dislike about the product?
It would be great if we can select certain steps and just run those few steps instead of the whole recipe. This is especially helpful when our recipes are too long and we are troubleshooting some parts. Another pain Point is to shift multiple parts of a recipe (Eg like a Ctrl button and choose the steps we want) instead of manually shifting one step at a time.
What problems is the product solving and how is that benefiting you?
By creating Workato recipes, we are able to automate manual tasks and reduce man hours. Time is one of the most valuable resource of employees, saved time in one area means more time can be put in higher value tasks. Less time can also be spent on routine tasks that requires less mental effort.

Another benefit is that we save on the effort and time required for business teams to explain their business use case to IT and for us to create the automation scripts. With Workato, business teams are able to create their own automation themselves.