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External reviews

549 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Information Technology and Services

A fast evolving highly flexible iPaaS platform

  • October 29, 2020
  • Review provided by G2

What do you like best about the product?
Easily incorporates workflows and triggers that fit with your business processes.
Very flexible and easily allows SQL to be used inside the platform.
What do you dislike about the product?
Some of the publish connectors could be more mature but these are constantly being enhanced.
What problems is the product solving and how is that benefiting you?
End to end data integration across our cloud based finance systems stack.
Includes automation of user provisioning, employee costs/payments and timely dataflows to consolidated reporting systems.


    Donna R.

A great platform for app and data integration, and workflow automation!

  • September 11, 2020
  • Review verified by G2

What do you like best about the product?
- The platform itself and the great team behind it! I think they've been very active in helping us solve the challenges we're facing when we kicked off the project.
- The UI is great! It's not difficult to navigate that even non-tech users can easily use it - from assigning roles, setting up permissions, arranging automation, even down to asking for support.
- It can integrate multiple enterprise software. I've been using other intelligent automation platforms for the past years and so far, only Workato showed flexibility. As they say, Workato is enterprise-ready. It can connect to core enterprise apps for HR (Workday), Finance (NetSuite), ERPs (SAP, Oracle E-Business Suite), and databases (e.g. Oracle)
- Workato can accommodate advanced workflows!
What do you dislike about the product?
- The documentation part is good but I think it can still be improved with more specific examples. Also, need to add more documentation for new connectors.
- The training was great but it would be greater if they can provide self-service training that at least we can revisit or share with new team members trying to learn Workato.
- Though it can accommodate advanced workflows, the learning curve can be very steep especially for people without a programming knowledge/background.
What problems is the product solving and how is that benefiting you?
User Account Provisioning from Workday, AD, to GSuite. This will help the entire P&C Team to reduce manual work and improve work efficiency. From almost 2-3 hours of time spent on onboarding, we're expecting to only spend less than an hour as 70-80% of the tasks will be automated.
Recommendations to others considering the product:
You should try Workato if you're looking for an intelligent automation platform that's user-friendly but at the same time can accommodate advanced workflows when needed especially if you believe your company is expanding anytime soon.


    Information Services

Easy to use IPaaS with great integrators

  • September 07, 2020
  • Review verified by G2

What do you like best about the product?
There are a ton of integrators that make it easy to build out integrations to a range of products.
It was also easy for me, who has next to no coding skills to write out integrations between products.
The errors were easy to understand and find solutions to.
What do you dislike about the product?
I'd like to be able to be able to pdf the integration recipe for documentation purposes, I could not find a away to do this.
What problems is the product solving and how is that benefiting you?
Push data between Workday and (x)Matters
Updating existing users, removing terminated users, and creating new users automatically
Recommendations to others considering the product:
I come from a process-driven background and have never had much experience with coding, but the simple and intuitive way of being able to build out recipes along with a ton of out-of-the-box integrators made it an easy process.

The support I had from Workato during the process was invaluable to me, as the consultant walked me through parts I was unsure of and made a positive impact on the project.


    Food & Beverages

Great iPaaS Platform, Awesome Support Team!

  • September 06, 2020
  • Review verified by G2

What do you like best about the product?
Like the flexibility - Recipes can be updated anytime to deliver immediate results, unlike conventional integration.

Onboarding team has delivered great service and support ensuring that we are optimising benefits from their product.

Live chat support is very helpful and responsive.
What do you dislike about the product?
Prebuilt connectors might not have the actions that we needed but that is okay as alternatives can be explored.
What problems is the product solving and how is that benefiting you?
Looking to minimise mundane manual tasks that has to be performed daily. With the integrated solution that Workato had provided, the resources can now be diverted to perform more important tasks and time at work are better used.


    Mattia L.

The implementation of Workato: Smooth and Efficient.

  • September 02, 2020
  • Review verified by G2

What do you like best about the product?
Easy to use, flexible with a lot of functions that can really make easier the integration with different software.
What do you dislike about the product?
At this moment we didn't find any specific downside.
What problems is the product solving and how is that benefiting you?
We managed to integrate our Shopify Stores with Netsuite in order to have real time synchronization between those two softwares. We are also automating order transfer between our Netsuite and our warehouse.
Recommendations to others considering the product:
I think is a good software to implement.


    Udaya K.

Wokato is next gen integration software - easy to build and fast and seamless experience for users

  • September 02, 2020
  • Review verified by G2

What do you like best about the product?
Workato is very powerful integration software where the recipe creation is very easy
What do you dislike about the product?
bit of learning curve involved before we start building the recipe eventhough it is not much of technical jargon
What problems is the product solving and how is that benefiting you?
Automation of consolidated data movement between HR systems and SAP. Before using workato, AET teams use to spend almost 4 days everymonth to consolidate data which we no longer need to do is a huge time and cost saving for us


    Valerie A.

User friendly tool that is capable to perform very advanced actions

  • September 02, 2020
  • Review verified by G2

What do you like best about the product?
interface and simplicity, very user-friendly
What do you dislike about the product?
It does sometimes has a few glitches here and there, but experts are very quick to respond and help you
What problems is the product solving and how is that benefiting you?
Integrating various systems, making sure that the end user only need to go to one systems to be able to see data from other apps


    Adrian C.

Automation Advocate and Integrator

  • September 02, 2020
  • Review verified by G2

What do you like best about the product?
The platform is easy to use. Operational management is easy to track through job logs. The varied API connection capability makes the speed to market / MVP much quicker and allows the automater / integrator to focus on business logic rather than low level technical connection issues.
Documentation and community questions are wide ranging meaning anything I want to investigate into further has ample information to assist me.
What do you dislike about the product?
Given the nature of the platform I'm unable to develop automations / test / perform work offline. I understand why this is, and there is no easy way around it given the platform is in the cloud (which provides a number of benefits: reliability, scalability etc) - however it just means when I am offline, I can't do this work.
What problems is the product solving and how is that benefiting you?
Automating manual tasks.
Reducing the need to log into multiple systems by surfacing user input methods through bots.
Integrating systems by passing relevant manipulated data between systems.
Recommendations to others considering the product:
Simple to use. Definitely try it out if you are looking for an automation / integration platform.


    Leigh W.

Simplify your system integrations

  • September 02, 2020
  • Review verified by G2

What do you like best about the product?
The system is so easy and intuitive to use. We no longer need a developer to integrate our internal applications.
What do you dislike about the product?
The biggest dislike for me is the price. We're an Australian business so the currency exchange hurts us when it comes to the pricing. Otherwise I love using the Workato platform and can't fault it at all.
What problems is the product solving and how is that benefiting you?
Workato ensures we have data consistency across all our systems as well as keeping it regularly updated when changes occur. We've also reduced the number of integration platforms we previously used down to just one.
Recommendations to others considering the product:
The platform is incredible!

Signup for a free account, build out your requirements and see for yourself how easy it is to use? Hit a blocker? Simply open up live chat and support will fix you up straight away.

Key points to know:

- They're regularly releasing new features (checkout their Youtube channel).
- Support is amazing and perhaps the best I've worked with.
- The new User Experience makes the platform easy to use.
- If your app isn't listed in their app store, use the HTTP connector to integrate with it instead.


    Information Technology and Services

Most powerful tool to expand work automation

  • September 01, 2020
  • Review verified by G2

What do you like best about the product?
Creating flow (in Workato term, it called recipe) is very easy for every type of user. We can integrate not only cloud systems but also on-premise systems. And extensibility is also good, even if they don't provide connector, we can develop the connector to integrate legacy systems.
What do you dislike about the product?
Unfortunately, currently Workato provides only English UI. We wish they support our native language (Japanese) UI for their recipe editor and Workbot which is a chat bot provided by them.
What problems is the product solving and how is that benefiting you?
Our company (and many companies in Japan) has still a lot of old legacy systems and introduces, so we tried to introduce RPA to automate tasks that use such kind of systems.
But, we could automate each task but we could not automate whole business flow. And some systems were replaced to cloud system, but it was hard to automate them with RPAs since there screens are frequetnly changed.
In addition, business flow contains human dudgement. To solve this probrem, by using workato we integrated business chat (Microsoft Teams) , cloud systems and RPA to collabrate human and bots.

As a result of this integration, we could reduce working time and inprove throughput of this business.