I use Workato as middleware for cloud integration within my organization. It is employed to integrate systems such as ERP and customer planning systems. The automation capabilities are particularly useful for onboarding a new employee, allowing for their access to be automatically set up across approximately twenty systems such as payroll, training portals, Salesforce, and SAP ERP.
Embedded Integrations Platform as a Service (iPaaS)
Workato, Inc.External reviews
724 reviews
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Positive experience using Workato for marketing use cases
What do you like best about the product?
It has a huge number of connectors and functionality. I can pretty much do anything I want in terms of data extraction and refinement. Source platforms limitations sometimes make it a bit hard to complete tasks, but you can always find a workaround for that using Workato. I love having access to older versions and different types of webhooks. That makes work much easier and productive. Lastly, I like using datapills when building a recipe and having access to so many formulas. This helps to format the data before sending it to the target platform.
What do you dislike about the product?
If I need to finds specific records in the past jobs, I cannot search all jobs. I need to know exactly the time when the record was processed in Workato to find the right job to get access to the data.
What problems is the product solving and how is that benefiting you?
We are using Workato to transfer data from many different source platforms into our marketing automation platform. All the source platforms are using different formats and different ways to send data, so Workato helps us to format everything in a way, that is aligned with the target platform. We can test data before shifting to production. Workato can handle large volumes of data. A large number of connectors allows us to connect to pretty much any platform and extract data reliably 24/7.
A Powerful Integration Platform With Enterprise-Level Capabilities
What do you like best about the product?
We switched from Zapier to Workato about 2 years ago. It's been a fantastic upgrade for our client solutions. I like how it handles whatever we throw at it - from super simple data transfers to complex integrations where we've added custom code.
The platform gives us a ton of flexibility when connecting different systems together, which is crucial since each client has unique needs. After setup, integrations are rock solid - no more worrying about connections dropping or data getting lost. For our team building custom solutions across many industries, this reliability has been a huge win. We're currently supporting millions of transactions a year using the Workato platform.
Once understood, implementations are smooth and reliable. We've not needed to leverage customer support. The documentation is straightforward and robust.
The platform gives us a ton of flexibility when connecting different systems together, which is crucial since each client has unique needs. After setup, integrations are rock solid - no more worrying about connections dropping or data getting lost. For our team building custom solutions across many industries, this reliability has been a huge win. We're currently supporting millions of transactions a year using the Workato platform.
Once understood, implementations are smooth and reliable. We've not needed to leverage customer support. The documentation is straightforward and robust.
What do you dislike about the product?
The pricing model can be challenging to navigate, particularly understanding how usage is calculated and billed. When planning for client projects, it's sometimes difficult to accurately forecast costs, which creates budgeting uncertainties. A more transparent approach to usage-based pricing or better estimation tools would be beneficial. The learning curve can also be steep for new team members, though the investment in learning the platform ultimately pays off in capabilities.
What problems is the product solving and how is that benefiting you?
Workato solves our integration challenges by connecting various business systems seamlessly for our clients. Before Workato, we struggled with limited integration capabilities, unreliable connections, and scalability issues.
Seamless cloud integration facilitates automatic account creation and real-time app connections for efficient processes
What is our primary use case?
What is most valuable?
The main benefits of Workato for me are that everything is cloud-based, eliminating the need for installation or maintenance. It allows app-to-app and real-time integrations, which significantly enhance process efficiency. When an employee joins, accounts are automatically created. Moreover, AI automation simplifies integration development by understanding requirements from prompts and creating the necessary automation.
What needs improvement?
The Electronic Data Interchange (EDI) capabilities could be improved.
For how long have I used the solution?
I have been working with Workato for about five years.
What do I think about the stability of the solution?
I find Workato stable.
What do I think about the scalability of the solution?
In my experience, it is scalable.
How are customer service and support?
I reach out to the professional services team or customer success team for technical support, and they provide immediate responses.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I am working with a Boomi solution alongside Workato.
How was the initial setup?
The initial setup process is straightforward for me as there is no need for extensive setup, allowing direct development.
What was our ROI?
In my experience, we have seen a return on investment, with results visible within a week.
What's my experience with pricing, setup cost, and licensing?
Workato is a SaaS product, and its pricing depends on usage.
Which other solutions did I evaluate?
I also work with a Boomi solution.
What other advice do I have?
I recommend Workato for even small customers who may not have a large IT firm, as it can be used as an integration product to automate business processes. Overall, I rate it nine out of ten.
A Flexible and Scalable Solution for Seamless Automation
What do you like best about the product?
Workato is an incredibly flexible and scalable platform that allows us to build tailored automation solutions with ease. The user-friendly interface makes it simple to work with, even for complex workflows. Additionally, the support from our Customer Success Manager has been fantastic! Whether it's setting up workshops or helping us refine our processes, they've been instrumental in improving our ways of working.
What do you dislike about the product?
While the platform itself is excellent, for more advanced technical challenges, it can sometimes take a bit longer to get connected with the right resource through standard support channels. That said, once we do reach the right team, they are always helpful and knowledgeable.
What problems is the product solving and how is that benefiting you?
Workato is helping us streamline and automate complex workflows, reducing manual work and increasing efficiency across our operations. Its flexibility allows us to integrate multiple systems seamlessly, enabling better data synchronization and process automation. This has significantly improved our ability to build tailored solutions that meet our business needs. Additionally, the platform’s scalability ensures that as our requirements evolve, we can continue to optimize and expand our automations without limitations.
Efficiently integrates customer data and reduces development time through automation
What is our primary use case?
When I was at HighRadius, I was leading the integration team, and we were using Workato to integrate customer data from their systems to our systems. We needed to integrate data from various data points and bring it into HighRadius systems for client projects. This was the main use case for Workato.
What is most valuable?
Workato reduces total development time as it generates code seamlessly and integrates with SQL databases or APIs through configuration. This automation facilitates efficient integration of customer data from their systems into our systems. It effectively handles real-time data integration with moderate volumes, and development time is significantly reduced by its automation capabilities, which are beneficial for both SQL databases and APIs.
What needs improvement?
The data flow and debugging processes need improvement, especially for tracing issues. Additionally, Workato struggles with scalability when handling high volumes of data, such as terabytes, requiring chunking for initial data loads. While it works well with moderate volumes, it requires enhancements to handle larger data volumes more efficiently.
For how long have I used the solution?
I have been working with Workato for about one and a half years recently. However, I had used it previously when I was at Saeronlabs.
What do I think about the stability of the solution?
For daily runs, Workato is stable and there is no latency issue. However, during the initial data loads with large volumes, Workato was unable to handle the data effectively, which indicates stability issues under high loads.
What do I think about the scalability of the solution?
There are scalability limitations with Workato. The solution could not handle high data volumes during initial loads for one of our clients, which required us to break the data into smaller chunks for processing.
How are customer service and support?
The customer service and technical support from Workato were good. Whenever we faced issues with data volume, the support team helped us by suggesting solutions like breaking the data into chunks.
How would you rate customer service and support?
Positive
What other advice do I have?
Overall, I would rate Workato an eight out of ten.
While it has a lot of potential, there are areas like scalability and debugging that require improvement.
Fastest time to value tool out there
What do you like best about the product?
*Ease of use - implementation of multiple integration done in a breeze
*Time to value - you can turn around basic requests in hours, complicated ones in days/weeks
*Ease of maintenance for automations
*Time to value - you can turn around basic requests in hours, complicated ones in days/weeks
*Ease of maintenance for automations
What do you dislike about the product?
This tool isn't for those without proper budgets
What problems is the product solving and how is that benefiting you?
keep every business unit in it's own system of record, while the tool orchastrat the business process and sync data across multiple systems to make sure everyone is aligned.
Powerful automation in seconds, Awesome
What do you like best about the product?
Easy to implement and easy to understand the flow
What do you dislike about the product?
Batch processing is causing more tasks and there are no perfect solution for async job limit exceeded in recipe function
What problems is the product solving and how is that benefiting you?
Powerful automation in seconds, I'm a developer and doing integration
Easy to use, does more than what you can think of
What do you like best about the product?
Ease of use, Library of connectors, Centazed Governance and distributed execution philosophy, Best customer support
What do you dislike about the product?
Changing licensing model which makes it difficult for transition
What problems is the product solving and how is that benefiting you?
Orchestrastration layer for our business - Integration platform our API Management
AssistIQ was very helpful in getting to the bottoom of an issue
What do you like best about the product?
Levi from AsistIQ was very helpful and showed her knowledge by asking great questions and directing me to where I needed to go
What do you dislike about the product?
The text for the "widgets" are not accurate or not tell the whole use of the "widget"
What problems is the product solving and how is that benefiting you?
I'm able to develop quickly to address challemges
recommded to use workato for any integrations
What do you like best about the product?
Easy to develop and integrated with multiple systems and good customer support.
What do you dislike about the product?
As of now i havn't seen any dislikes on workato.
What problems is the product solving and how is that benefiting you?
Integrate between two systems like Akeneo and Bynder to get specific information from the systems.
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