What do you like best about the product?

The platform is incredibly intuitive, making it easy to build and manage automations without heavy engineering effort. Workato’s extensive support for connectors, APIs, and IDP enables seamless integration across systems, while its growing AI capabilities and data services (including ETL and reverse ETL) make it a versatile tool for both operational and analytical workflows.

The responsiveness of the product team and customer support is exceptional—they’re quick to assist and consistently roll out thoughtful improvements based on user feedback. I also appreciate the focus on human-in-the-loop interactions and how the platform simplifies change management, making it easier to adapt and scale automations as business needs evolve.

What do you dislike about the product?

There isn’t much to dislike about Workato—it’s a robust and thoughtfully designed platform. That said, I’d love to see a more intuitive and user-friendly data mapping experience. Additionally, while the AI Assistant is still relatively new, it shows promise. It would be great to see it mature into a more developer-friendly tool, similar to how AI tools like Cursor streamline and accelerate development workflows.

What problems is the product solving and how is that benefiting you?

Workato is helping us solve a wide range of integration and automation challenges across key functions like GTM, Finance, Accounting, HR & Talent, and our EDI team. We’ve streamlined numerous workflows for stakeholders, enabling greater operational efficiency and cross-functional alignment.

Over time, we’ve seen consistent year-over-year growth in hours saved, reduced costs, and improved speed and agility. Consolidating multiple iPaaS solutions into Workato’s unified platform has helped us reduce errors and simplify support. Additionally, Workato’s generative API capabilities, support for ETL and reverse ETL use cases, and the introduction of AI Agents have further enhanced our ability to build scalable, intelligent automations that drive measurable impact across the business.

What do you like best about the product?

I love the ability to have both integrations and automations function in the same business transaction.

What do you dislike about the product?

Workato doesn't directly support dictionary data types. This restricts it's ability to aggregate information into data types for complex uses.

What problems is the product solving and how is that benefiting you?

Many of our tools are acquired and maintained by non-technical folks. They can be in operations, sales, marketing, etc. and have operation skills, and they lack the technical skills to build scalable and efficient solutions.

Workato can access thousands of APIs that a only developer knowledge of the specific tool in mind would have to know about. With Workato, I can create integrations without a large technical background.

What do you like best about the product?

The UI/ UX of Workato is top-notch and very easy to integrate with any application.

What do you dislike about the product?

The logging/debugging mechanism can be better.

What problems is the product solving and how is that benefiting you?

Having One-Stop solutions and building a Monster product by Integrating with different applications.

What do you like best about the product?

I can easily integrate with other systems and perform a wide range of actions – all without writing any code.
I’m also able to carry out complex operations that involve advanced logic.

What do you dislike about the product?

When there are syntax errors, it doesn't tell me exactly what the problem is or suggest how to fix it.

What problems is the product solving and how is that benefiting you?

Complex automated processes that require information from multiple systems.

What do you like best about the product?

Workato is a powerful low-code platform that makes it easy to automate workflows across apps like Salesforce, NetSuite, and Slack.
It offers pre-built connectors, real-time triggers, strong error handling, and enterprise-grade security—making automation fast, scalable, and reliable.

What do you dislike about the product?

Workato can be costly, has a learning curve for formulas, and managing many recipes can get complex.
Debugging and some connectors may have limitations.

What problems is the product solving and how is that benefiting you?

Workato solves the problem of disconnected systems by automating workflows across apps like Salesforce, NetSuite, and HCM.
This saves time, reduces manual errors, and improves efficiency by streamlining business processes.

What do you like best about the product?

The simplicity of connecting to any app and develop with ease.

What do you dislike about the product?

No actual downside.. Maybe the AI roadmap - as it's missing some standard modern features

What problems is the product solving and how is that benefiting you?

Connectivity to any app needed

What do you like best about the product?

It is very easy to to build automation and monitor them

What do you dislike about the product?

They invest too much in multiple features (making them not good enough)

What problems is the product solving and how is that benefiting you?

Real time automations
logic that cloud apps cannot provide
Integration orchestration

What do you like best about the product?

Workato integration implementation is very easy, does not require any coding skills. You can just integrate the applications in minutes. As a boomi developer in past, I did not have any learning curve, it was that easy. It is quite impressive in its customer support and community. I reached out to customer support many times, and I was able to get my answers. In fact , support team helped me in technical review as well. Quite impressed with its features e.g., List, hash etc. In fact, formula modes in fields are great. As compared to boomi, where we need to configure quite big logic for complex transformations, here it can be done in a single formula field.

What do you dislike about the product?

Some of the functionalities are missing such as e.g., Salesforce lead conversion operation not available, application error code can not be directly accessed. As it recipe grows vertically, sometime it becomes difficult to match the code blocks.

What problems is the product solving and how is that benefiting you?

We are implementing the Order to Cash process for client. It is great fit considering their business processes.

What do you like best about the product?

I'm consistently impressed by Workato's incredibly responsive support team. Within minutes of an inquiry, a live person is there to ensure problems are solved, questions are answered, and recipes are working perfectly. Even as the company has grown, their support and attention to users haven't diminished.

What do you dislike about the product?

Workato can feel a little intimidating at first, and there's a bit of a learning curve, which might be challenging for new users.

What problems is the product solving and how is that benefiting you?

Workato is solving the problem of needing to manually run and monitor scheduled SQL queries in one of our databases. Specifically, it automates the execution of these queries and, crucially, detects anomalies in the results. Instead of our team having to remember and take the time to perform these checks, Workato handles it.

What do you like best about the product?

Workato is very easy to use and highly intuitive, the interface is clean and minimalist which makes it very easy to start working with, as opposed to overwhelming interfaces with hundreds of controls to choose from. Once connections are established between Workato and cloud services, creating recipes to perform a wide range of automated actions becomes as easy as drag and drop. The amount of applications already setup out of the box is in the hundreds, plus many more are available via the support community.
The Academy, which hosts their trainings, is an invaluable asset because it just becomes the easiest way to see it in action. Following their on-demand short and simple to understand lessons you go from automating simple actions like "move file from A to B" all the way to "setup an enterprise chatbot with custom actions and responses".
If a recipe is well designed you will rarely have to touch it again for a long time. Designing recipes is probably the most important step towards implementing your ideas, and Workato even provides AI assistance for that task. But once a recipe is designed and deployed, if all variables were accounted for then it will run until the end of times.
The purpose and end goal of Workato is to take on your manual work and elevate you to a designer/administrator level so that you can do more with your time. The more you build in Workato the more time you save yourself and your company. After developing in Workato for approximately 1 year I can say with full guarantee that I already saved myself and my colleagues dozens of man hours, and that value only keeps increasing every day. There are tasks that I literally do not do anymore because they are fully designed, deployed, and automated at this point.
Lastly, I should give a huge shout out to their Customer Support, and Customer Success Managers. Their Customer Support over chat was able to help me with ease a few times with small issues I was encountering. For big issues I absolutely recommend contacting your Customer Success Manager. No matter the question I threw at them, they found resources to help me and got on meetings with me to help me step by step through my problems. From setting up connections, to advice on environment growth and expansion, to task analysis and efficiency, you name it, they had someone that helped me with it.
All in all it's been a 5 star service all around for a solid year, and right now I have more ideas I want to implement on it, but just not enough time for everything. But Workato will give me my time back the more I develop on it!

What do you dislike about the product?

The only downside I can think of in Workato is that it does not cover every single application out there, in the sense of pre-established applications in the library. I have had to setup a few myself for more obscure cases of lesser known applications that my organization uses, and it might be a little bit of trial and error until you get it all squared away. But any application that has APIs can be setup with Workato manually via their HTTP connector. It might not be as smooth and easy as the range of applications they already provide out of the box, but it is not at all impossible. If you find yourself in a jam and you can't get the exact settings right, contact their support or customer success manager, they will be able to help.

What problems is the product solving and how is that benefiting you?

The biggest problem we had before Workato was HR Onboarding/Offboarding and employee changes. It was a mostly manual process on the IT side, from setting up accounts, to assigning application licenses, to granting network permissions, etc, for every single new employee. And the reverse for offboarding, as in disabling accounts, removing licenses, removing accesses, etc. It was consuming us a lot of time every week processing every single person coming in and out manually.
Once we got on Workato I started designing our Onboarding/Offboarding processes, connecting all our applications to it, setting conditions and actions as needed, to the point that I have now automated probably 90% of our process on it, which has saved us dozens of man hours every quarter.