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Fantastic Product
What do you like best about the product?
We've only just started using Contentsquare, but so far we've gained some fantastic insights into our customer behaviour and how our website is performing.
What do you dislike about the product?
At the start it's easy to feel overwhelmed by all the different features and analysis you can do, but once we started going through the training certificate things became a lot clearer. The onboarding process has been really helpful for this too.
What problems is the product solving and how is that benefiting you?
Really helpful for identifying areas we can improve on our website of potential pain points for our customers.
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Contentsquare helps us a lot on performing deep web engagement analysis
What do you like best about the product?
One of the things that I like about Contentsquare is its simple and user-friendly interface. It is very well designed to be easy to use, which makes it very accessible.
Another feature that I can highlight is the ability to track and analyze user behavior in a easy and straightforward way which is helpful in identifying the pain points in a user's journey and optimizing the user experience.
Their customer support is also very responsive and helpful when needed.
Another feature that I can highlight is the ability to track and analyze user behavior in a easy and straightforward way which is helpful in identifying the pain points in a user's journey and optimizing the user experience.
Their customer support is also very responsive and helpful when needed.
What do you dislike about the product?
Sometimes for a beginner user, the interface and data can be overwhelming or confusing without training. It can take time to fully understand how to interpret the data and apply it to business decisions. But after some trainings with the team, it makes it really easy to navigate.
What problems is the product solving and how is that benefiting you?
Understand how users are interacting with new pages, what are the pain points and give insights on how to solve them. Also, identifying errors that the business might have lost.
Very usefull tool to analyze UX
What do you like best about the product?
Best tool to analyze tu user behaviour on a website.
What do you dislike about the product?
The zonings and the journey analysis are the 2 best features.
What problems is the product solving and how is that benefiting you?
Identify the top engagement zones from specific pages.
L'outil qui m'accompagne au quotidien !
What do you like best about the product?
C'est un outil qui m'aide au quotidien sur mes analyses, aujourd'hui je ne peux me passer de cet outil. Tous mes bilans et mes reporting sont fait via CS, c'est pratique, simple, ergonomique.
What do you dislike about the product?
Parfois il y a des bugs et je dois contacter le support ce qui n'est pas pratique si j'ai quelque chose d'urgent à faire. Et j'ai souvent des recommandations mais mes interlocuteurs les prennent toujours en compte !
What problems is the product solving and how is that benefiting you?
CS merch pour les analyses marques c'est vraiment pratique car avant je devais utiliser plusieurs outils en même temps et aujourd'hui j'ai tout regrouper en un seul et même endroit.
Amazing tool to understand our clients !!
What do you like best about the product?
At Contentsquare, customer data is easily accessible and understandable! Their different features are very visual and it makes the UX analysis easier !
What do you dislike about the product?
Nothing, I love to use CS daily, help center is very efficient also !
What problems is the product solving and how is that benefiting you?
Contentsquare help us to bettr understand our clients journey and take decisions about the new features we need to develop to offer them the best experience !
A game-changer tool for analytics plus educational programs and continuous support
What do you like best about the product?
Contentsquare is a game-changing tool for designers. I love the differentiated approach with performance and behavioral metrics; it always provides valuable insights to optimize the user experience.
Apart from its exceptional functionality, I also appreciate the educational programs that helped me become autonomous in my analysis.
Apart from its exceptional functionality, I also appreciate the educational programs that helped me become autonomous in my analysis.
What do you dislike about the product?
Overall, I find Contentsquare to be an exceptional tool. However, one difficulty I encountered was the sheer amount of data and insights provided, which can be overwhelming at times. Nevertheless, through practice and thanks to Contentsquare Univeristy, I learned to filter and prioritize the relevant details effectively.
What problems is the product solving and how is that benefiting you?
Contentsquare is an exceptional tool that bridges the gap between quantitative data and qualitative tests, providing a more precise understanding of user behavior. With Contentsquare, I am able to formulate better research questions and verify assumptions quickly.
Additionally, Contentsquare helps cross-functional teams align on issues and priorities by providing consistent evidence of potential frictions and their impact on main KPIs and business goals.
Additionally, Contentsquare helps cross-functional teams align on issues and priorities by providing consistent evidence of potential frictions and their impact on main KPIs and business goals.
Very easy and intuitive to use
What do you like best about the product?
It's easy to navigate the platform, plus they have good training materials. Understanding user behaviour and journey is quite visual and intuitive, and presented in a better layout than something like Google Analytics. CS is more beginner-friendly than other platforms if you have an enterprise plan and they've set the mapping up for you.
What do you dislike about the product?
There are some key features missing from the platform - for instance, the Journey Analysis tool does not have the ability to filter out non-pertinent pages en-masse.
What problems is the product solving and how is that benefiting you?
Simplifying and centralizing my organizations' web analytics to look at user journey, heatmaps, and bounce rates, etc.
Excellent User Experience Analytics Capability
What do you like best about the product?
It allows us to easily analyze ad optimize website user experience at scale with sophisticated heat map view, page zooning analysis, recorded sessions replay, and user journey insights.
What do you dislike about the product?
I am satisfied with Content Square and do not have any negative experience to report.
What problems is the product solving and how is that benefiting you?
detailed insights for personalized user experience. Content Square allows us to learn about successful UX practices so we can scale them, then equally flag user frustration points to solve them quickly for increased conversion.
Senior Digital Performance Analyst
What do you like best about the product?
With CS it's very easy to gather the needed information, always with a very visible and user friendly way of displaying / dowloading. It's a very useful tool on our day to day work in the Digital Analytics Area, helping us to answer questions, understanding the most common user journeys and identifying frictions / pain points in a quick way.
What do you dislike about the product?
As it's a very complex and developed tool, at the beggining you can feel overwhelmed with so much information. However, I think that the training and onboarding they have is very good, so it's only a matter of time you begin an expert of the tool.
What problems is the product solving and how is that benefiting you?
We are able to identify frictions and pain points in the user journey in a very easy way; also, once the problem is identified, we can view session recordings with the selected parameters, and quantify the % traffic affected, conversions, etc.
Easy to Use Platform with Excellent Training Services
What do you like best about the product?
My Premier Team (B2B website) at Dell Technologies has been quite impressed with the functionality of Content Square to track engagement. Our Content Square account team has been excellent in helping us set up dedicated trainings with our team to learn how to measure engagement with zones, compare pages, and look at journeys. Our segments set up initially and troubleshooting was instrumental in helping us ensure accuracy in our results. We also love the Chrome plugin for a more visual view of zone metrics to track engagement.
What do you dislike about the product?
Content Square tagging is still rolling out across our platform so it will take some time to get a full view of data.
What problems is the product solving and how is that benefiting you?
Content Square is helping us better understand customer behavior on our site.
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