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Interesting for Analyses, Sometimes a Little Confusing
What do you like best about the product?
The Zoning analysis section is fascinating, though it is sometimes a little confusing to get your head around where there are lots of URLs and website changes involved. I like the Page Comparator for quickly and easily seeing differences in page performance between different Segments of Users.
What do you dislike about the product?
The Journey Analysis section is pretty and nice in theory but is difficult to use to make any solid observations. Zonings can easily be or become more complicated than they first appear and require extra tags. Session Replays can be confusing to analyse.
What problems is the product solving and how is that benefiting you?
Using insights from ContentSquare, we are looking into what aspects of our website to change to improve customer experience. We can also use ContentSquare to back up hypotheses from other software and provide evidence for our theories.
Utilisateur novice de Content Square avis
Qu'aimez-vous le plus à propos de the product?
La capacité d'apprendre comment les clients se comportent sur le site de diverses manières - aidant à conclure de nombreuses hypothèses.
Que n’aimez-vous pas à propos de the product?
Ne pas pouvoir extraire des données vers Excel, etc.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
où les clients se dirigent après certaines zones du site - aide à mieux comprendre le parcours et à identifier les points de friction éventuels en cours de route
Analyse quantitative ainsi que qualitative.
Qu'aimez-vous le plus à propos de the product?
La consultation et le soutien de l'équipe ont été brillants. Notre responsable du soutien aux entreprises est toujours là pour aider avec toutes les questions.
Que n’aimez-vous pas à propos de the product?
Le logiciel pourrait être difficile au début. Mais une fois que vous avez reçu la formation, il est relativement simple.
De plus, il pourrait y avoir des occasions où certaines fonctionnalités ne fonctionnent pas comme prévu.
De plus, il pourrait y avoir des occasions où certaines fonctionnalités ne fonctionnent pas comme prévu.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
Je l'ai utilisé pour évaluer si un test AB est réussi en évaluant des détails plus granulaires. Cela m'a aidé à recueillir plus d'informations sur le comportement des clients.
Valuable real time insights to shape business performance and optimisation
What do you like best about the product?
Efficient use of experience analytics features, real time data allowing the team to extract insights from the get go.
Understand page engagement in real time.
CS Live extension is a fantastic addition, especially for clients who are time poor and shows immediate value of the tool.
Allows us to see issues when they arise and we can feed back to respective teams in a timely fashion - this is particularly helpful during product launches.
Understanding the conversion funnel and contextualising Adobe data to truly understand the consumer.
We've used CS on countless use cases and it has made our insights more effective. The best part is also being able to quantify the impact which has really upped our level of reporting & insights.
CSM Support, and all tech support from the whole CS team has been invaluable.
Thank you!
Understand page engagement in real time.
CS Live extension is a fantastic addition, especially for clients who are time poor and shows immediate value of the tool.
Allows us to see issues when they arise and we can feed back to respective teams in a timely fashion - this is particularly helpful during product launches.
Understanding the conversion funnel and contextualising Adobe data to truly understand the consumer.
We've used CS on countless use cases and it has made our insights more effective. The best part is also being able to quantify the impact which has really upped our level of reporting & insights.
CSM Support, and all tech support from the whole CS team has been invaluable.
Thank you!
What do you dislike about the product?
Zoning/heatmap download functionality is still only limited to one type of heatmap. Is it possible to extract all of them easily as images so we can use them in our own decks/templates?
What problems is the product solving and how is that benefiting you?
Improving business performance across all Samsung product categories and provide optimisation strategies.
Support European markets in insights delivery & usage for their local activities.
We have successfully provided proactive business insights to shape performance and make changes in a timely manner.
Support European markets in insights delivery & usage for their local activities.
We have successfully provided proactive business insights to shape performance and make changes in a timely manner.
Recommendations to others considering the product:
Focus on enabling your team so CS becomes a self-serve platform. There is so much to explore and use, and we can get so much more out of it if we use it as a team with different focus areas.
Great platform for analysing customer behaviour
What do you like best about the product?
Contentsquare really helps bring data to life with visuals that are easy to understand and use. This is important when sharing analysis with other people to keep the data engaging.
What do you dislike about the product?
There isn't much to dislike, Contentsquare are always looking for ways to improve their platform and make it easier for the user to use.
What problems is the product solving and how is that benefiting you?
Using Contentsquare helps me solve issues with the onsite customer journey and allows me to drill in to category performance so I can make changes to the website that I'm confident will have a positive affect on the customer experience.
Excellent outil, excellente équipe et excellentes perspectives, qui ont informé de meilleures décisions basées sur les données.
Qu'aimez-vous le plus à propos de the product?
CS Live est particulièrement utile pour l'analyse en temps réel et le comportement des utilisateurs. Il est également utile lors des réunions et lorsqu'on travaille avec des parties prenantes.
Que n’aimez-vous pas à propos de the product?
Je lutte parfois avec la rédaction de rapports et la compilation d'études de cas que je peux partager avec le reste de l'entreprise.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
L'utilisation de ContentSquare pour prendre des décisions basées sur le comportement des utilisateurs a été extrêmement bénéfique.
An essential for my UX analyses!
What do you like best about the product?
CS has become an essential tool in my UX analyzes, the tool is powerful, you can do anything and measure everything! The method is perfect to stay organized and to understand the behavior of our users to provide them with tools in line with their needs.
What do you dislike about the product?
There is nothing that I don't like, there are still points to optimize such as the personalization of workspaces for example. The tool may seem a bit complex to use at first, but with a little practice you realize that it is not that complicated :).
What problems is the product solving and how is that benefiting you?
I can monitor my entire site and quickly suggest concrete developments. Data has become an integral part of my profession and I could not do without it!
Meilleur outil UX
Qu'aimez-vous le plus à propos de the product?
Des informations que nous pouvons obtenir de cet outil puissant rempli de données précieuses
Support client concernant l'analyse et les besoins commerciaux / stratégiques
Support client concernant l'analyse et les besoins commerciaux / stratégiques
Que n’aimez-vous pas à propos de the product?
Cela peut être difficile au début d'interpréter les données, mais c'est juste une question de temps.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
- Optimisation du site web
- Compréhension de la manière dont nos utilisateurs interagissent avec notre site web
- Compréhension de la manière dont nos utilisateurs interagissent avec notre site web
Recommandations à d’autres personnes envisageant the product:
Hautement recommandé ! Grande équipe et outil puissant pour optimiser les produits numériques.
Our "go to" tool for understanding UX and customer engagement
What do you like best about the product?
Contentsquare provides us with an easy way to quickly determine page engagement via its "zoning" analysis. 'Exposure Rates', 'Click Rates' and 'Attractiveness Rates' are incredibly easy to visualise, whether that be in the tool itself or by way of the clever Chrome CS Live add-in which aids "on-the-fly" discoveries. This has become our main tool within Contentsquare but will inevitably lead us to using many more of the options available as the team increases its skills over the coming months.
What do you dislike about the product?
The mapping tool needs a little thought initially ... but that is probably due to the current team being reasonably new to Contentsquare and is something we will surely learn to use much more efficiently with practice.
What problems is the product solving and how is that benefiting you?
Contentsquare is a quick and dependable way of proving hypotheses to the business. It provides a sure fire way of determining which website content we should re-order, together with what content is working well/not working well. The visual output of the tool makes it easy to "tell a story" and to get our stakeholders on side.
Outil facilitant les affaires
Qu'aimez-vous le plus à propos de the product?
Réactivité, gain commercial, évolutivité, facilité de mise en œuvre
Que n’aimez-vous pas à propos de the product?
Nous avons dû attendre la version de l'application mais maintenant elle est là !
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
Accélérateur de décision, frictions avec les clients, augmentation du taux de conversion, délai de mise sur le marché, proximité du marché, pas de barrière linguistique
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