Contentsquare Product Analytics
ContentsquareReviews from AWS customer
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Great UX Analytics tool
What do you like best about the product?
The ability to analyze complete customer journeys
What do you dislike about the product?
The lack of settings and personalization to customize reports
What problems is the product solving and how is that benefiting you?
People with fewer analytics skills can rely on Contentsquare to get their data easily
The tool the talk to you
What do you like best about the product?
The clarity in the mapping and how the zoning break it down with data
What do you dislike about the product?
Creating one zoning at a time and needs more clarity about the tool
What problems is the product solving and how is that benefiting you?
Finding out the customer journey and knew what's their pain point and help them
Ever-improving technology and at-ready professional services
What do you like best about the product?
Content Square has the best combination of technology and professional services. Not that their technology is always perfect, but they are constantly improving their technology and expanding their breadth of offerings. We rely heavily on their professional services. What really works for us is their flexibility to work within our team structure and not force us into some rigid way of working (like many other vendors do).
What do you dislike about the product?
There's not a lot to dislike. Things in the past that I've been dissatisfied with, I've voiced the concerns, and they've listened and addressed our concerns. That's the best we can ask for.
What problems is the product solving and how is that benefiting you?
Solving the problem of opening a ticket with the support team and getting a "Cannot replicate. Ticket closed."
With Content Square, we are able to determine what is actually going on as well as quantify the impact of site issues whether they are technical issues or friction in the experience.
With Content Square, we are able to determine what is actually going on as well as quantify the impact of site issues whether they are technical issues or friction in the experience.
Very insightful tool that provides value daily
What do you like best about the product?
I love the ability to look at clicks per module, exposure rate per module, time spent hovering over each module, and click engagement. These views help provide supplemental information to utilize alongside data to tell the story about our website performance.
What do you dislike about the product?
The only downside that I can think of is sometimes the numbers of visits are quite a bit off from what Adobe and Power BI captures. Thus, we use Contentsquare as more directional information.
What problems is the product solving and how is that benefiting you?
I'm solving the following questions: 1. What content are customers engaging with the most on this page? 2. What content are customers engaging with the least? 3. What part of the page leads to the most drop-off? 4. What content is below the fold that users are clicking? All of these questions and more are answered with data from the zoning analysis in Contentsquare.
Has helped me get amazing engagement level insights with ease
What do you like best about the product?
engagement level insights and ease of use
What do you dislike about the product?
not very convenient to build and publish dashboards
What problems is the product solving and how is that benefiting you?
A/B test analysis
Content Square is a great way to get an instant glimpse into the usage of your site.
What do you like best about the product?
Being able to see how many people clicked through a particular experience
What do you dislike about the product?
It is a little tough to understand the set up of zoning. One of the challenges is that our company has a lot of users. So a lot of existing zones already set up. Would be nice to be able to organize all the existing definitions easily.
What problems is the product solving and how is that benefiting you?
On a page, what things are people clicking on or NOT. How far are they going down the page.
For example, we have a link to compare plans and wanted to know "how many people click on that?" How many click on something from Desktop or Mobile.
How many people are coming through a page on desktop vs. mobile.
For example, we have a link to compare plans and wanted to know "how many people click on that?" How many click on something from Desktop or Mobile.
How many people are coming through a page on desktop vs. mobile.
Contentsquare-Optimum
What do you like best about the product?
The ability to see a customer journey through the site.
What do you dislike about the product?
The app and coding needs to be included to gather ingo
What problems is the product solving and how is that benefiting you?
seeing how customers interact and can correct
Powerful Tool to help identify opportunities
What do you like best about the product?
Easy to use and the ability to get immediate and real-time results.
What do you dislike about the product?
I'm in the learning phase, and there is nothing I currently dislike.
What problems is the product solving and how is that benefiting you?
Content and promo change impacts. The benefit is the ability to understand quickly what changes are working and which ones aren't.
Great product!
What do you like best about the product?
The add on in chrome is great for quick on page insights. customer journey mapping is also incredibly valuable.
What do you dislike about the product?
Hard to get the hang of, so I recommend utilizing how-to guides as you're starting out.
What problems is the product solving and how is that benefiting you?
Understanding where people click and engage on page
Interesting tool to understand user journey
What do you like best about the product?
Zoning analysis is one of the most useful features. It allows you to see the click zones of users and to discover areas of frustration (click on non-clickable areas for example)
Session replay allows us to get into the skin of our user and to better understand his interaction with the product
Session replay allows us to get into the skin of our user and to better understand his interaction with the product
What do you dislike about the product?
Mapping can take a long time to set up. In addition, the different page categories are only suitable for ecommerce sites. Even if this has no impact on the use of the tool, this could be improved.
What problems is the product solving and how is that benefiting you?
We discovered areas of frustration in the user journey that we quickly optimized.
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