Contentsquare Product Analytics
ContentsquareReviews from AWS customer
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Great tool providing great insights
What do you like best about the product?
Contentsquare have understood what great user experience is. I feel well equipped using Contentsquare to make educated decisions and recommendations in my role as UX lead. The Contentsquare team supported us from the start and stay engaged throughout through 1-1 sessions and bi-weekly calls. I love that they keep improving the tool to make it even better and easier to use.
What do you dislike about the product?
Sometimes you get a bit too many insights and starting an analysis can get you down a rabbit hole.
What problems is the product solving and how is that benefiting you?
It helps with making data drive decisions from Merchandising, Product marketing to UX.
Contentsquare is a great tool for analyzing the customer journey across our website and app!
What do you like best about the product?
The tool has a lot of really cool features: session replay on web, zoning analysis, and the chrome plugin for web makes it really easy and quick to pull metrics when needed.
What do you dislike about the product?
The mapping setup piece is a bit confusing, at the moment we're only able to pull 3 months of data
What problems is the product solving and how is that benefiting you?
Contentsquare makes data and analytics available to people on our team that aren't as close to the analytics. The tool is also a lot more user friendly for our team to use and gather insights from
A powerful tool for quality
What do you like best about the product?
The Journey Analysis is without context the tool I like to spend the most time on to analyze the behaviour of Internet users on my site globally. It's a bit my reward for the hard work I put into the mappings (it takes a lot of work and patience to have a relevant mapping with a good exhaustivity rate).
What do you dislike about the product?
The Workspace part could be improved to offer more widgets for a more dynamic and diversified design. Of course, we are in the world of data, but when it comes to presenting data to an uninformed public, it must be relevant AND attractive.
What problems is the product solving and how is that benefiting you?
Contentsquare is a powerful tool for the continuous improvement of a website. It allows you to confirm or refute by numbers an intuition that you have and is therefore a precious help to the decision. The regular consultation of the data can also allow spotting relevant clues on the efficiency or the inefficiency of a page or a development.
I appreciate the fact that an add-on like CS Live gives quick and easy access to relevant data to non-experts who would never have set foot on the platform, which is rather reserved for analysis lovers.
I appreciate the fact that an add-on like CS Live gives quick and easy access to relevant data to non-experts who would never have set foot on the platform, which is rather reserved for analysis lovers.
Best in class for UX analytics
What do you like best about the product?
Contentsquare provides a user-friendly interface to visually surface insights, hence is quite helpful for business and technical folks across the organisation to analyse and extract insights without needing the assistance of analysts or data scientists.
Their training and onboarding program is one of the best I have seen in my career. It is perfectly scheduled with small, medium and long-term objectives and is tailored to how your team operates.
Special Shoutout to our lovely customer success team, who have made our onboarding fun, engaging and informative. Thanks for pushing us to be on our toes, bearing with our queries (day and night) and helping us scale Contentsquare adoption across the organisation:
Talia Hadar, Quentin Le Moigne, Nils van Kleef !!!
Their training and onboarding program is one of the best I have seen in my career. It is perfectly scheduled with small, medium and long-term objectives and is tailored to how your team operates.
Special Shoutout to our lovely customer success team, who have made our onboarding fun, engaging and informative. Thanks for pushing us to be on our toes, bearing with our queries (day and night) and helping us scale Contentsquare adoption across the organisation:
Talia Hadar, Quentin Le Moigne, Nils van Kleef !!!
What do you dislike about the product?
With great power comes great responsibility, while Contentsquare is super powerful for making deep dive analyses, it is also somewhat easy to extract incorrect results if you are not careful with the segments and mappings you use while using any specific module.
I don't dislike this aspect of the product, and most great products have a learning curve. The product should clarify that the application of incorrect configurations can provide vastly incoherent results.
I don't dislike this aspect of the product, and most great products have a learning curve. The product should clarify that the application of incorrect configurations can provide vastly incoherent results.
What problems is the product solving and how is that benefiting you?
For us, the primary use case for Contentsquare was to help with AB test analysis and gather more insights to hypothesise more experiment ideas.
It has proven to be more than capable for those and more use cases, some of which we still uncover every other week. We have yet to use the product to its full potential, but we can see there is much value to be realised.
It has proven to be more than capable for those and more use cases, some of which we still uncover every other week. We have yet to use the product to its full potential, but we can see there is much value to be realised.
More than just a Saas tool. It's a 5* experience
What do you like best about the product?
The levels of support are well orchestrated. Starting with the CS university , the dedicated Customer Success team and implementation consultants help to bring the most out of the tool.
What do you dislike about the product?
To get the most use, it takes time and internal resources and evangelisation within a corporate environment. It is also not easy out of the box to prioritise the add on modules and extra service hour create an additional threshold to adoption.
What problems is the product solving and how is that benefiting you?
Transparency on the user journey and action based analysis is what I came for. The further we adopt the tool, the more it drives organisational rethinking and process optimisation
A very usefull tool
What do you like best about the product?
I can easily determine the best optimizations for my features
What do you dislike about the product?
Not really du e to ContentSquare but anonymization in replay sessions is penalizing
What problems is the product solving and how is that benefiting you?
Decisions are made based on data, not assumptions
Very useful tool to easily get insights from your website.
What do you like best about the product?
The journey map is essentially the most useful tool. Another important aspect is the segment creation in an easy way and from any perspective.
What do you dislike about the product?
The metrics could be done in a timelape of 3 months by 3 months and not longer. This could be enough for an ecommerce site but not for a long time journey business.
What problems is the product solving and how is that benefiting you?
Imrpove the user experience, fix bugs in the usage, optimize conversion rate or other important KPIs.
Well-designed analytics tool to know more about user's behavoiur and your site's performance
What do you like best about the product?
Journey Analysis is my all-time favourite with its easy-to-understand layout but you can find valuable insights in all features. The customer support is just remarkable.
What do you dislike about the product?
It takes some time learn how to use all features
What problems is the product solving and how is that benefiting you?
Just finished a full end-to-end customer journey analysis that was heavily based on CS insights. You can spot user frustrations on the website, pain points that you can fix later. Some of these fixes can be quick-wins, others might need development but these issues would be invisible to us without CS.
Fantastic user experience
What do you like best about the product?
Content Square has understood what a great user experience is. I feel well equipped to use Contentsquare to make educated recommendations in my role in UX and optimisation. Content square supports us from the start and stays engaged throughout. They have been actively available through 1-1 sessions with our team in supporting our journey but also in helping us adapt to new features we are unfamiliar with. CS live is particularly great as it allows me to share insights with stakeholders live in meetings and facilitate all decisions.
What do you dislike about the product?
The terminology could be broken down more as the data and analytics side of the business is not precisely my domain. However, I enjoy having an accessible format to inform my work flow.
What problems is the product solving and how is that benefiting you?
It helps me make informed decisions about designing the website and helps optimise the user experience from an end-to-end perspective. Also, I am able to support the stakeholders in making informed choices in the business.
Great tool for understanding Customer pain points and behavior
What do you like best about the product?
CS is a very powerful tool for evaluating customer journeys and the frictions encountered by them. The company is constantly evolving with new features. The Customer Success team is available to answer all questions.
What do you dislike about the product?
The solution is quite expensive an need some training to use all the features of the solution
What problems is the product solving and how is that benefiting you?
Better understanding of online customer behaviour et solving website frictions
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