Contentsquare Product Analytics
ContentsquareReviews from AWS customer
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Puts other insight tools to shame
What do you like best about the product?
For someone that isn't analytical, the visualisation of data is perfect for insights and behaviour data
What do you dislike about the product?
It does take time to learn how to get around, but the more you use it, the easier it gets
What problems is the product solving and how is that benefiting you?
As we're on a platform migration journey, this is helping us to baseline our experience to reduce risk when we migrate
Excellent analytical tool for insights.
What do you like best about the product?
Zoning, page comparator, session replay journey analysis
What do you dislike about the product?
I don't use enough to make this judgment.
What problems is the product solving and how is that benefiting you?
Target A/B zoning can provide insights that my stalk holders are looking for.
Powerful tool with intuitive features
What do you like best about the product?
Contentsquare allows me to find & share quick insights from its Chrome extension and heatmapping/zoning tool. It also has various modules that allow me to dig into raw data and gather evidence for testing hypotheses. I love that it enables quick finds and also longer, more in-depth analyses.
What do you dislike about the product?
Contentsquare can have a long load time (but not all the time)
What problems is the product solving and how is that benefiting you?
Optimizing areas of our flow that are current pain points for users
Valuable Insights ContentSquare Provides
What do you like best about the product?
I like using the CS tool to supplement my insights for my company's digital channel. I think CS Live is user-friendly. Lastly, I enjoy working with the CS support team (Nelly & Phil)
What do you dislike about the product?
The only challenge I have with CS, which most likely due to my learning curve, is creating zonings and mappings.
What problems is the product solving and how is that benefiting you?
CS provides supplemental insights and adds a 3rd dimension to my findings. I use CS when I need to include visualizations/metrics (i.e. Attractiveness Rate) that only CS can provide.
Amazing tool and much recommended
What do you like best about the product?
Features like Journey analsyis , zoning analysis , error analysis . Helps me in identifying customer experience issues and been part of my daily work
What do you dislike about the product?
Could be more real time and improvements can be done on workspace
What problems is the product solving and how is that benefiting you?
Error analysis. We identify customer experience issues and see their session replays instantly
Contentsquare Review
What do you like best about the product?
Contentsquare provides a very user-friendly interface for analyzing data.
The journey analysis is a potent tool to create segments/zoning for deeper analysis.
Their training team is the best.
The journey analysis is a potent tool to create segments/zoning for deeper analysis.
Their training team is the best.
What do you dislike about the product?
It takes time to understand the tool and use it efficiently.
What problems is the product solving and how is that benefiting you?
Digital journey analysis
Different types of multivariate test analysis help us to identify the issues/limitations of the test
Different types of multivariate test analysis help us to identify the issues/limitations of the test
Helpful tool for website improvements
What do you like best about the product?
Ability to get insights about a web page or group of pages in a relatively short time (CS Live and page on the fly tools).
What do you dislike about the product?
Journey analysis can seem imprecise. Depends heavily on proper site mapping set-up which can sometimes be difficult to do correctly.
What problems is the product solving and how is that benefiting you?
We are using CS to continue improving the user experience on our website. The goal is to shorten their web journeys and make finding the information they are looking for easier.
Review from CS User @ Verizon
What do you like best about the product?
CS is a quick tool that lets me get great insights to enhance our customers digital experience
What do you dislike about the product?
None really as it has all the features i am looking for to analyze different issues and insights
What problems is the product solving and how is that benefiting you?
Customer frictions, customer facing front error messages, struggles during journeys
A tool that becomes essential when it comes to optimizing experience and performance
What do you like best about the product?
Presence of many different areas where you can delve into what is happening on your site, divide by segments, and customize the platform as much as possible according to your business needs. Integration with many other analysis tools and A/B testing and more.
What do you dislike about the product?
The mapping and regex part is not always super intuitive, but they are working on it and it has already significantly improved with the latest releases.
What problems is the product solving and how is that benefiting you?
CRO activities & analysis
CX analysis
UX/UI analysis
A/B test quality observation
CX analysis
UX/UI analysis
A/B test quality observation
Fundamental tool for improving UX
What do you like best about the product?
Once you know how to use the tool, it's very quick and easy to get valuable insights. Zoning Analysis is used frequently and is especially powerful regarding quick optimisations. In just a few minutes, you can identify users' most common issues and what is (or isn't) working for that page. I particularly like the ability to assign specific goals to the conversion metric to give you more relevant data for pages with different objectives.
Aside from the tool, the support given by Contentsquare has been massively helpful. Our CSM is always on hand to provide support and suggestions on how to push our analysis/optimisations.
Aside from the tool, the support given by Contentsquare has been massively helpful. Our CSM is always on hand to provide support and suggestions on how to push our analysis/optimisations.
What do you dislike about the product?
No tool is without some issues; a couple of minor things I have found:
- The tool can get stuck 'loading' when looking at more complex data, sometimes requiring you to refresh or set parameters again
- The mapping module feels more clunky than other modules. Editing mappings or trying to isolate certain pages from mappings to analyse could be simpler
- Some data can be inconsistent when working with other tools, such as GA. It can be hard to decipher which is correct
It's also fair to mention that Contentsquare seems to be working on new features often and looking to improve the tool consistently.
- The tool can get stuck 'loading' when looking at more complex data, sometimes requiring you to refresh or set parameters again
- The mapping module feels more clunky than other modules. Editing mappings or trying to isolate certain pages from mappings to analyse could be simpler
- Some data can be inconsistent when working with other tools, such as GA. It can be hard to decipher which is correct
It's also fair to mention that Contentsquare seems to be working on new features often and looking to improve the tool consistently.
What problems is the product solving and how is that benefiting you?
As we are relatively new to Contentsquare and analysis tools, it's significantly impacted our ability to be more data-driven. Previously, our decisions would be driven by recent trends or opinions, which is unreliable. Using Contentsquare, we can now demonstrate why our choices have been made and, more crucially, track their efficacy and report on their value.
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